Germain VW of Columbus

While I didn't buy my '05 Passat from Hatfield, they've been my "go-to" place for when service is recommended/required. Even if I've been taken aback by the cost, in the end, I've gotten my money's they've been my "go-to" place for when service is recommended/required. Even if I've been taken aback by the cost, in the end, I've gotten my money's worth, by virtue of the quality of work, the level of service, and the peace of mind I wind up with, after the fact. More

Great willingness to work with customer on a fair deal and then some. Any issues after the sale were taken care of promptly. Would send others here. and then some. Any issues after the sale were taken care of promptly. Would send others here. More

Zach responded immediately to internet request on a CPO VW TDI Sportwagen listed on Autotrader. After speaking on the phone we made decision to drive over two hours to look at it. Everyone was very frien VW TDI Sportwagen listed on Autotrader. After speaking on the phone we made decision to drive over two hours to look at it. Everyone was very friendly and accomodating. Offered to let us take a private test drive which allowed us to form ou rown opinions without pressure. True Pricing made negotiation process minimal. They got us a great interest rate and finished up the paperwork in about 45 minutes. One of the easist automobile purchase transaction i have ever had. More

The service department were all friendly and extremely courteous. Took car in after being to two other garages who were stumped. They gave me a general estimate, called as they were working and kept me in courteous. Took car in after being to two other garages who were stumped. They gave me a general estimate, called as they were working and kept me informed on all progress. Now finished the car is running great, no surprises for costs not discussed, and even a follow up call checking. Most places try to be the best, but they have pretty much about got there. More

My experience with my 5,000 mile oil change was excellent as usual ...... with Express Service with $20 off coupon ....... in and out in less than an hour with no appointment. My ratings are based upon many as usual ...... with Express Service with $20 off coupon ....... in and out in less than an hour with no appointment. My ratings are based upon many visits to this dealership for service and always receiving friendly and professional treatment. More

Awesome car buying experience! Hassle free test drives and no high pressure sales! The true pricing eliminates the back and forth hassles and drastically reduces the time involved to complete a purchase. and no high pressure sales! The true pricing eliminates the back and forth hassles and drastically reduces the time involved to complete a purchase. More

I was returning from Atlanta to Erie, PA when the low adblu fluid warning came on just north of Cincinnati. I called my dealer who recommended stopping at an auto parts store for the fluid. Not knowing t adblu fluid warning came on just north of Cincinnati. I called my dealer who recommended stopping at an auto parts store for the fluid. Not knowing the location of any stores off the interstate, I decided to call 411 for a VW dealer in Columbus and got ahold of your service department. They gave me directions to your dealership and got me taken care of right away. Thank you. Jim Flynn - Erie, PA PS: I am on a water pill and needed to use a restroom, but I couldn't stop at a rest area because the adblu warning stated I would not be able to restart the car until the fluid was replaced so I had two emergencies which your dealership handled for me. :-) More

The best and easiest car buying experience I've ever had. The salespeople are fantastic to work with. Definitely will drive an hour to work with them again in the future. had. The salespeople are fantastic to work with. Definitely will drive an hour to work with them again in the future. More

Adam approached me when I entered the dealership and without pressuring me at at asked how he could help me. Even though I identified I was from out of town and just looking he spent a lot off time wit without pressuring me at at asked how he could help me. Even though I identified I was from out of town and just looking he spent a lot off time with me showing all the features of the GLI. I was very interested in the car so Adam offered to have my car appraised. Once that process was completed the offer was above what I expected. So we proceeded in price negotiations. I identified a competitor's price on the same car and in moments we finalized a deal. I could not pass it up. My time was limited due to an appointment so Adam made sure the car was detailed and ready so I was on time. My overall experience at Hatfield was very positive. Adam from sales and Trevor in finance were personable and professional. I have no reservations about recommending Hatfield VW and I would not hesitate to return for my next car. Thanks Tim OToole More

I went to Hatfield to purchase a "new" VW GTI. The sale of the car went well and I was overly thrilled to be driving the car home the same day. That is, until the check engine light came on. I fig The sale of the car went well and I was overly thrilled to be driving the car home the same day. That is, until the check engine light came on. I figured it was just a fluke since the engine was so new. I took the car to my local dealer the next day to get looked over. To make a long story short, they found significant damage to the underside of the front bumper. This should have been seen when they "inspected" the car upon recieving it. This tells me that they did not perform any checks on the car before they sold it. Meanwhile, I called the called the dealership figuring the damage would be fixed since i spent $28k to get a "new" car. They promised me over and over they would fix it and that they would "personally make it right." This gave me security until i recieved a call saying "claim it on your insurance." What??!!??! I just got the car which I believed to be in "new" condition and not they want me to put probably $3000 on my insurance. This is horrible customer support and I will never buy a car from them again. BUYERS BEWARE: THEY MAKE YOU SIGN A PAPER SAYING YOU WILL NOT SUE THE DEALERSHIP. Everyone thya I talk to say they have never heard of this before. I have nothing good to say about this dealership and I want to make their actions known to all!! They do not inspect cars before selling them, and they do not own up to their own faults! HORRIBLE DEALERSHIP AND EVEN WORSE CUSTOMER SERVICE!! More