Germain VW of Columbus

Before ever scheduling my appointment, they sent me a few reminders along with instructions on how to get scheduled for maintenance. The online interface was easy to use, and delivered an immediate email wit reminders along with instructions on how to get scheduled for maintenance. The online interface was easy to use, and delivered an immediate email with a recap of what I had scheduled. They also sent a link to place the appointment in my calendar. I received an email and phone call from the dealership the day before reminding me of the appointment as well as answering any questions I had. Upon arrival, I was greeted by a friendly service tech, shown to the waiting room, and given complimentary coffee (or tea). The dealership provides complimentary wifi and tv as well to make the time go fast. Overall, if you have to get service done, this isn't a bad place to be. More

This was my first car buying experience and not only did I get a better deal there than what other dealerships were offering me, they made the experience fun and enjoyable rather than stressful. Very profes I get a better deal there than what other dealerships were offering me, they made the experience fun and enjoyable rather than stressful. Very professional and friendly staff, all the way around. Kept me updated on the status of my new car, which they traveled out of state to get. I've also dealt with their service department, which was a positive expletive as well. I would highly recommend this dealership versus others in Columbus. More

The entire staff was above average, Very helpfull. We recommend that other customers would like the service that the dealership has to offer. Thank You D and Donna Freno recommend that other customers would like the service that the dealership has to offer. Thank You D and Donna Freno More

Hatfield Volkswagen went above and beyond during our car buying experience. They had the perfect vehicle for us and it was in pristine condition, definitely well kept by the previous owner. Both Jim and Tr buying experience. They had the perfect vehicle for us and it was in pristine condition, definitely well kept by the previous owner. Both Jim and Trevor were great in providing all the details behind the process and even stayed later than normal to ensure I was in the vehicle that day. I can’t say thank you enough for making a tough process so easy! More

We went to the Columbus Auto mall with several vehicle brands in our minds. The salesperson of Hatfield Volkswagen is willing to work with the customers, is knowledgeable of the vehicles he sales, and is brands in our minds. The salesperson of Hatfield Volkswagen is willing to work with the customers, is knowledgeable of the vehicles he sales, and is very honest about whether any of the vehicles would be a fit for our requirements. He makes us decided to go with Volkswagen. And of cause the Trueprice posted by the dealership makes the purchasing much simpler. More

While I didn't buy my '05 Passat from Hatfield, they've been my "go-to" place for when service is recommended/required. Even if I've been taken aback by the cost, in the end, I've gotten my money's they've been my "go-to" place for when service is recommended/required. Even if I've been taken aback by the cost, in the end, I've gotten my money's worth, by virtue of the quality of work, the level of service, and the peace of mind I wind up with, after the fact. More

Great willingness to work with customer on a fair deal and then some. Any issues after the sale were taken care of promptly. Would send others here. and then some. Any issues after the sale were taken care of promptly. Would send others here. More

Zach responded immediately to internet request on a CPO VW TDI Sportwagen listed on Autotrader. After speaking on the phone we made decision to drive over two hours to look at it. Everyone was very frien VW TDI Sportwagen listed on Autotrader. After speaking on the phone we made decision to drive over two hours to look at it. Everyone was very friendly and accomodating. Offered to let us take a private test drive which allowed us to form ou rown opinions without pressure. True Pricing made negotiation process minimal. They got us a great interest rate and finished up the paperwork in about 45 minutes. One of the easist automobile purchase transaction i have ever had. More

The service department were all friendly and extremely courteous. Took car in after being to two other garages who were stumped. They gave me a general estimate, called as they were working and kept me in courteous. Took car in after being to two other garages who were stumped. They gave me a general estimate, called as they were working and kept me informed on all progress. Now finished the car is running great, no surprises for costs not discussed, and even a follow up call checking. Most places try to be the best, but they have pretty much about got there. More

My experience with my 5,000 mile oil change was excellent as usual ...... with Express Service with $20 off coupon ....... in and out in less than an hour with no appointment. My ratings are based upon many as usual ...... with Express Service with $20 off coupon ....... in and out in less than an hour with no appointment. My ratings are based upon many visits to this dealership for service and always receiving friendly and professional treatment. More