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Germain Toyota of Naples

Naples, FL

4.7
1,619 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,619 reviews

February 16, 2016

Germain Toyota is amazing!!! Very professional, very friendly. These guys will go out of their way to help you out and get you into the car you can afford. More

by Samharris1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Fleury, Marcus Veiga
February 15, 2016

Fast, Easy, and Professional Germain Toyota does it again! I always feel like I'm treated like family when I come here. Brian, Jeff, Marcus, and Kelley made my car buying experien More

by KimCan33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Keny, Kelley Bixley , Jeffrey Smith, Germain Toyota Sales Department, Marcus Veiga
Feb 15, 2016 -

Germain Toyota of Naples responded

Hello KimCan33, Thank you for taking the time to review your "perfect" experience at Germain's Big Lot. Having a great team that works so well together truly benefits the customer.

February 15, 2016

Friendly and no pressure This is the second car in less than a year my family has purchased from this dealership. Everyone was very helpful and friendly. Brian, Jeff, and Marc More

by KateC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith, Marcus Veiga
Feb 15, 2016 -

Germain Toyota of Naples responded

Hi KateC, Congratulations on your new purchase and thanks for choosing Germain. Obviously Jeffrey Smith and Marcus did such a great job on the fist purchase, why would you go anywhere else. Thanks again, we appreciate your loyalty.

February 14, 2016

The Bar Has Been Set For many years my family has been and will continue to do business with the Germain family. At first with our Lincoln Town Cars and now with our Toy More

by Cigam Zoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopez, Peggy Mazaras, Ann-Marie Roebuck, Germain Toyota Sales Department
Feb 15, 2016 -

Germain Toyota of Naples responded

Hello Cigam Zoe, Thank you for your continued business with both our sales and service departments. We thank you for your review and it is nice to know we have achieved our goal of exceeding our customer's expectations. We consider it a privilege for our family to serve yours.

February 13, 2016

Great people Sergio was a great person for the job. He presented great products. He seemed very knowledgable on the areas he spoke to me about and overall I felt t More

by Puji123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Ruiz
Feb 15, 2016 -

Germain Toyota of Naples responded

Hi Puji123, Thank you for your patronage and for taking time to share your truly exceptional experience with Sergio in our service department. We look forward to serving you on your next visit.

February 13, 2016

Factory recall Our service writer, Richard Estes is terrific. He informed me of the recall for my Toyota Avalon dashboard a couple months ago. At that time Richard More

by Fussy lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Estes
Feb 15, 2016 -

Germain Toyota of Naples responded

Hi Fussy lady, Thank you for your review of your service experience here with Richard Estes. I am happy that Richard followed up with the recall and scheduled you promptly as soon as the part arrived. Thank you for your patience and kind words.

February 11, 2016

Excellent service of vehicle Service tech was excellent and very helpful. Work was completed in a timely manner and to my satisfaction. I would recommend the service department of More

by johnf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie, Nussbaum
Feb 11, 2016 -

Germain Toyota of Naples responded

Hi Johnf. Thank you for taking the time to review your truly exceptional service visit at our dealership. Jamie Nussbaum is engaging and sincere and always provides outstanding customer service to our guests.

February 11, 2016

purchased car Marcus was delightful and an added bonus shopping at Toyota. I cant believe this is forcing me to write twenty five words!!! Omg five more more words. More

by Deborah235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Veiga
February 10, 2016

Excellent I can say I deal with Germain Toyota since 2011.this is the 3 car I have it from Germain Naples FL..I am very happy with my new car More

by michaelgotti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafal Maziarz, Raymond Alce, Peggy Mazaras, Marco Galarza, Andrew Ctvrtnik, Jeffrey Smith, Jeremy Bongle
Feb 11, 2016 -

Germain Toyota of Naples responded

Hello Michaelgotti and thank you for taking the time to review your experiences here over the last 5 years. You name 7 people in your review, which shows it is not just one person but the entire team, Sales, Service and Finance that make us a great place to buy and service. When you are ready for #4, we will be ready to serve you once again.

February 09, 2016

Pleasant Experience This is the fourth car I have leased from Germain Toyota so right away I am a satisfied customer. My salesman, Ray Hernandez, was knowledgeable, cour More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez
Feb 09, 2016 -

Germain Toyota of Naples responded

Hi Frank, Thank you for your glowing review of your leasing experience here with Ray Hernandez. Ray is a seasoned professional who knows the product well ,is respectful of your time and actually makes the process fun. see you when you are ready for #5!

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