Back

Germain Toyota of Naples

Naples, FL

4.7
1,619 Reviews

13315 N Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 1,619 reviews

February 27, 2016

routine service that took longer due to warrantee work The service person (Frank) was exceptional. He help me work around the problem of the extra time that it was necessary to take to work on the car. More

by naplessnowbird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopez
Mar 01, 2016 -

Germain Toyota of Naples responded

Hello naplessnowbird and thank you for a glowing review of your service visit here with Frank Lopez. I am happy he was able to assist you when warranty work required us to keep the car longer. You are correct, we all have pretty much the same cars but our customer service makes Germain Toyota of Naples stand out! See you when your lease is up!

February 27, 2016

very very easy. everyone was really nice. I had been to several dealerships and this one made me very comfortable and helped me find the exact vehicle I wanted. Everything was explained so wel More

by mike1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Towne, Marcus Veiga
Mar 01, 2016 -

Germain Toyota of Naples responded

Hello mike1963 and thank you for taking the time to review your buying experience with Randy Towne and Marcus Veiga here at Germain Toyota of Naples. Randy's product knowledge and easy demeanor make the car buying process fun.

February 26, 2016

EXCELLENT SERVICE American lady with German name explain perfect to me all about the service gave to my car , very friendly and helpful . the service to car was quick More

by joe21
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady with German name Sjenic or close in Service Dpmt.
Mar 01, 2016 -

Germain Toyota of Naples responded

Hi joe21, Thanks for writing to tell us of your great experience with Svenja Koenig in our service department. Svenja is very personable and eager to serve our customers in a friendly and efficient manner. We look forward to seeing you the future.

February 26, 2016

Great service This awesome sellers try to help me with all my neededs. Highly recommended to everyone to looking to buy or exchange a car or truck. Thanks a lot More

by Moralcarus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Veiga
Feb 26, 2016 -

Germain Toyota of Naples responded

Hello Moralcarus, Thank you for your recent purchase and for taking time to tell us about your great experience at Germain Toyota of Naples with Marcus Veiga and the rest of our staff. It is our pleasure to serve you.

February 26, 2016

Peggy M Peggy was very complete in explanating issues, understood mechanical matters as pertaining to my needs, able to articulate and passionate about job. I More

by Toyotanaples
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Feb 26, 2016 -

Germain Toyota of Naples responded

Hello Toyoyanaples, What a pleasure it was to receive your review regarding your service experience with Peggy, here at Germain Toyota. We are committed to providing excellent service for our customers and hope to see you again. Allow me to apologize regarding the presidential preference question. This question is marked optional and the topic changes monthly depending on what is trending. This has nothing to do with Germain and I contacted DealerRater to advise them of your displeasure. I truly appreciate your feedback.

February 26, 2016

Peggy Mazaras Peggy kept us informed. Service was honest and prompt. She was polite and courteous and informed us of the specials going on in the future. Problem More

by mmcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Mar 01, 2016 -

Germain Toyota of Naples responded

Hello mmcher and thank you for taking the time to review your exceptional service visit here with Peggy Mazaras. I am glad she was able to have your car repaired promptly as well as informed you of up-coming specials, enabling you to budget for future service needs.

February 25, 2016

Best experience I have had buying a car! Spent a good bit of time with Randy Towne during the buying process. He was a great rep for Germain. No pressure, honest and knew a great deal about More

by DENNIS18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vasco, Randy Towne, Germain Toyota Sales Department
Feb 25, 2016 -

Germain Toyota of Naples responded

Hi Dennis18, Thank you for taking time to review your buying experience here at Germain Toyota and for your high praise of Randy Towne. Randy prides himself on extensive product knowledge of the entire Toyota line-up. We are very glad he was able to help you find just the right vehicle.

February 22, 2016

Was taken care Because I have over the last 12 or more years Germain has provided the best Service, Sales, etc and has never failed my husband or I. More

by monica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
In the Big Lot Section I met John and Marcus and they were professional and very helpful. They understood my current financial situation because of my husband's death. I do hope to continue to be return to Germain, Naples in the future.
February 20, 2016

Very good dealership This dealership is very good, i always bought with them for years and im thinking in to buy with them again another car for my company! And a specia More

by Jhosy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Veiga
Feb 22, 2016 -

Germain Toyota of Naples responded

Hello Jhosy, Thank you for your loyalty to Germain Toyota of Naples and for your review and high praise for Marcus Veiga. Both are greatly appreciated.

February 18, 2016

Great experience Had a great experience at Germain Toyota. I was treated very well from the moment I walked in. Bob (Sales) showed me a car was great with me with the More

by Corolla2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Felder, Germain Toyota Sales Department, Marcus Veiga
Feb 18, 2016 -

Germain Toyota of Naples responded

Hi Corolla2014 and thanks for taking time to tell us about your great experience at Germain's Big Lot. I'm glad to hear our friendly and knowledgeable staff made your purchase so enjoyable.

...
85
...