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Germain Toyota of Naples

Naples, FL

4.7
1,619 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,619 reviews

March 04, 2016

Frank Lopez provides professional,friendly, and courteous se Germain Toyota makes ownership and service a pleasant experience. We are repeat buyers due to the care they provide for customers. We appreciate prof More

by Toyota lover 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafal Maziarz, Frank Lopez
Mar 07, 2016 -

Germain Toyota of Naples responded

Hello Toyota lover 123 and thank you for being a loyal sales and service customer here at Germain. We realize they are numerous places to buy and service your vehicle and we are delighted you repeatedly choose us.

March 03, 2016

Excellent Dealership I recently bought a used Basically BRAND NEW Chevrolet Silverado and was extremely satisfied with JUAN MENDIGANA and The GM VERNON WEST - they were bo More

by chevyguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Mendigana, Vernon West, Marcus Veiga
Mar 04, 2016 -

Germain Toyota of Naples responded

Hi Chevyguy, Thank you for choosing Germain Big Lot to purchase your pre-owned truck and for your enthusiastic review of your experience with Juan Mendigana, Marcus Veiga and Vernon West. Juan's friendly, helpful and easy going demeanor make the buying process painless. The entire staff at The Big Lot provide excellent customer service, and as you point out,, no gimmicks or tricks. We look forward to assisting any referrals you send and to helping you with your future automotive needs.

March 03, 2016

Great people Felt well taken care of and appreciated. They got me the exact truck i wanted and provided one of the easiest and fastest deliverys i have ever had! More

by Justind
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felipe Medina, Marcus Veiga
Mar 04, 2016 -

Germain Toyota of Naples responded

Hi Justind, Thank you for your review of your excellent buying experience with Felipe Medina and Marcus Veiga here at Germain Toyota of Naples. Purchasing a vehicle doesn't have to be a chore and we are happy Felipe found you just what you were looking for and delivered it quickly and efficiently. We appreciate your business.

March 02, 2016

Lemon to lemonade After dealing with a lemon ( jeep renegade 2015) and the dealership from xxxx (Naples Dodge), we were shopping for a new car. It is difficult to trus More

by T & M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Spence, Marcus Veiga
Mar 03, 2016 -

Germain Toyota of Naples responded

Hello T & M and thank you for a glowing review of your buying experience here at Germain Toyota with Tyler Spence and Marcus Veiga. Tyler is very personable and really enjoys his interaction with the customers. Enjoy your new Rav4 and thank you for your business.

March 02, 2016

My financial experience was very good and quick This dealership have the best diversity employees from the president to the service guys. The president Evelyn Camilo was the most hard working peopl More

by Adriano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime rocha, Evelyn Camilo, Germain Toyota Sales Department, Marcus Veiga
Mar 02, 2016 -

Germain Toyota of Naples responded

Hi Adriano, Thank you for your kind words regarding Jaime, Marcus, and the dealership! I do understand your frustration regarding the delay with your Tundra. I have been aware of this special order every step of the way. Because Toyota has a very stringent delivery process your truck was delayed at port because of a small scuff on an alloy wheel. Toyota has replaced that wheel, released it for transport and it will arrive tomorrow! I do apologize for this delay, but I am sure it will be well worth the wait when you take delivery tomorrow. I will be at the dealership and have a special gift for. Please make sure to see me when you come in. Thank you so much for your business and I look forward to seeing you soon! Evelyn Camilo General Manager Germain Toyota of Naples 239-592-5550

March 01, 2016

Excellent Dealership I have owned a Toyota for 35 years so I've been to more than a few dealerships. Toyota dealerships range from abysmal to well meaning but incompetent More

by MarkinNaples
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The technician was great, I'm sorry that I did not get his name. , Peggy Mazaras
Mar 01, 2016 -

Germain Toyota of Naples responded

Hello Markin Naples and welcome to the Germain Toyota of Naples family. Thank you for your review touting your truly exceptional experience with Service Advisor Peggy Mazaras and technician Jason Pham. We consider it our privilege and our pleasure to take care of your Tundra. We look forward to seeing you on future visits and be assured you will receive the same great service as on your initial visit.

February 29, 2016

Ann-Marie Roebuck 5 Star Customer Service Trust is crucial, and Ann-Marie is the reason I keep coming back to Germain Toyota. She goes the extra mile and I trust her word. More

by Fladia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann-Marie Roebuck
Mar 01, 2016 -

Germain Toyota of Naples responded

Hi Fladia, Thank you for your continued business and for your review of Ann Marie Roebuck in our service department. We agree, trust is crucial and it is good to know she looks out for you and your vehicle and recommends only what is truly needed.

February 29, 2016

We'll be returning to the dealership My wife and l were very happy with the exceptional service provided by Ralph Pietras and Marcus Veiga. For sure l will have friends and families come More

by Luis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Pietras, Marcus Veiga
Mar 01, 2016 -

Germain Toyota of Naples responded

Hello Mr. & Mrs. Aguayo, Thank you for your patronage, your recommendation and for taking time to tell us about your truly exceptional buying experience here at Germain Toyota of Naples with Ralph Pietras and Marcus Veiga. We are sure you will find our service department 5 star as well.

February 29, 2016

Fantastic Ann Marie Roebuck always goes above and beyond- she always takes time to tell me what repairs are necessary & why. This past appointment was for my 70 More

by Jersey Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann-Marie Roebuck
Mar 01, 2016 -

Germain Toyota of Naples responded

Hi Jersey Nicole, Thank you for your loyalty, your review and your high praise of Ann Marie Roebuck. She has been with the Germain Toyota family for 20 years and is a true professional in every way. No wonder her customers love her!

February 28, 2016

the staff is excellent, especially the Lady peggy is very pr well changed me the dash board of my car , now look beautiful , and a couple of elements that I had not even noticed were defective, thank you More

by Marman60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras, Patrick McLymont
Mar 01, 2016 -

Germain Toyota of Naples responded

Hi Marman60, Thank you for your review of Patrick McLymont and Peggy Mazaras and your great experience here at Germain Toyota of Naples. We take customer service very seriously here and are always seeking to provide that WOW factor; seems we've succeeded.

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