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Germain Toyota of Naples

Naples, FL

4.7
1,620 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,620 reviews

March 18, 2016

Bought a car Juan Mendigana & Vern West were wonderful people to deal with. Very fair, courteous & professional. Absolutely understood their product. They made More

by Cargirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon West, Juan Mendigana
Mar 18, 2016 -

Germain Toyota of Naples responded

Hi Cargirl, Thank you for taking time to review your buying experience at Germain Big Lot and for your kind words regarding Juan Mendigana and Vernon West. It is our goal to provide outstanding customer service and it appears we've succeeded. Enjoy your new vehicle!

March 18, 2016

relaxed and no pressure....... pleasant ride randy towne in sales was open and honest with no hidden agendas a man to be trusted and liked.....when it came to finance marcus veiga was genuinely c More

by yota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Towne, Marcus Veiga
Mar 18, 2016 -

Germain Toyota of Naples responded

Hi yota, Thank you for your review of your buying experience here with Randy Towne and Marcus Veiga. Our friendly and knowledgeable staff strive to match the vehicle to your needs and make the sales process as quick and transparent as possible. Thanks for your patronage.

March 18, 2016

Efficient and Competent Service I took my Highlander in for a 40,000 mile service. It was done on time and with care. Recommendations were made, but there was no pressure to have any More

by Annlouise320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopez
Mar 21, 2016 -

Germain Toyota of Naples responded

Hi Annlouise320, Thank you for your review touting the efficient and competent service given by Frank Lopez on your 40k visit. It is a Service Advisor's job to pass on recommendations made by the technician to care for your vehicle but the decision is always the customers. This also helps to budget for future repairs.

March 17, 2016

Sergio Rameriz was a wonderful service advisor ! Great service experience,Sergio Rameriz was a wonderful service adviser. Very timely ,courteous service.Nice waiting area,friendly staff,very clean. I More

by highlander16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Rameriz
Mar 18, 2016 -

Germain Toyota of Naples responded

Hello Highlander16, Thank you for your very positive review of your service experience with Sergio Rameriz. We are very proud of our facility and the amenities we offer, but it is our wonderful staff that makes Germain truly exceptional!

March 17, 2016

Very satisfied with all who helped me with this purchase I was very satisified with the help Shaun ORourke gave me in buying this vehicle.Marcus veiga also.was great with all the paperwork.it was noce to se More

by Dadster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn ORourke, Marcus Veiga
Mar 17, 2016 -

Germain Toyota of Naples responded

Hello Dadster and thank you for your very complementary review of your buying experience at Germain's Big Lot. On behalf of Shaun, Marcus and the entire staff, we thank you for your service and it is our pleasure to be of service to you.

March 17, 2016

Germain Toyota The Only Way ! I came in for an oil change and left with a new Corolla! Safety, payments, upgrades made it an easy decision for me! My loyalty is only at Germain Na More

by Tricker12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rony Levy, Paul Delmonte
Mar 17, 2016 -

Germain Toyota of Naples responded

Hi Tricker12, Thank you for your loyalty to our dealership and for the excellent review of your buying experience with Paul Delmonte and Rony Levy. We all sell the same product but it is the service after the sale that keeps people coming back. Happy motoring in your new Corolla!

March 17, 2016

Stay away from this dealership!! Beware of there sales tactics. I had the follow problems. -Did not display the sticker that should have been on the vehicle. Refused to give me More

by kevin
Recommend Dealer
No
Employees Worked With
Ray Harnandez, Germain Toyota Sales Department
March 11, 2016

Honest and trustworthy When I go to Germain Toyota for service, I always use Frank Lopez. Besides having a great personality, I feel he's very honest and trustworthy. The More

by Kellyklpn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopez
Mar 15, 2016 -

Germain Toyota of Naples responded

Hello Kellyklpn and thank you for taking the time to review your excellent service experience here with Frank Lopez. We agree with you that even though Frank has an easy-going personality, he is a straight -shooter who always has the customer's best interest at heart. Thanks for the recommendation and we look forward to seeing you next visit.

March 10, 2016

Painless service call My truck needed an oil changes and everything was handled very well. When I called for the appointment they had the times open that I needed. My s More

by Gary123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Estes
Mar 10, 2016 -

Germain Toyota of Naples responded

Hello Gary123 and thank you for using our service department and for taking time to review your experience with Jacob Estes. We try to be accommodating, friendly and efficient and it seems we've hit the mark. We look forward to seeing you in the future.

March 10, 2016

15,000 Service This was a pleasant and easy experience. Everyone was professional and courteous, from the initial phone call to service to the shuttle driver. I More

by vincentv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Mar 10, 2016 -

Germain Toyota of Naples responded

Hi vincentv, Thank you for taking time to review your service experience here at Germain. We appreciate your high praise of Jackson Kirby and agree he is truly an asset to the dealership. Jackson always goes above and beyond for his customers making their visit truly exceptional.

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