Germain Toyota of Naples

Wonderful customer service I had to bring in my 2003 Toyota Corolla for servicing on a recall. I was dreading this as my car is much older than the usual customer's car.. I have I had to bring in my 2003 Toyota Corolla for servicing on a recall. I was dreading this as my car is much older than the usual customer's car.. I have to say, dealing with Peggy was a pleasure! She was so kind and friendly. In the few moments I dealt with her she treated me as if I owned a luxury vehicle. THIS is true customer service. Thank you Peggy for reminding me that Toyota is the way to go! Hope to be back soon for a new vehicle ;-) More

Amazing customer service Second purchase here !! Great customer service. Ralph did it again finding the right car for me !! I love my new Toyota Camry ?? Thanks Again for eve Second purchase here !! Great customer service. Ralph did it again finding the right car for me !! I love my new Toyota Camry ?? Thanks Again for everything More

Service Advisor Peggy Mazaras I thought my Toyota Camy just needed an oil change before I started back north. Germain found the drain plug was stripped by a previous oil change. Pe I thought my Toyota Camy just needed an oil change before I started back north. Germain found the drain plug was stripped by a previous oil change. Peggy explained options to me. We first tried the oversize drain plug, but it leaked. Peggy fit me in the next day early, got me to Enterprise Rental, and my car got fixed with a new drain pan. She put notes on the bill so my Toyota dealer up north would know that the drain plug had been installed improperly before I headed south. I wish everyone could have Peggy Mazaras as their advisor. She expedites things, gives options, and makes you doubly glad that you went to Germain for service. Five stars, Peggy! More

Highlander service As our spring visit to Florida is concluded my 2015 Highlander needed its 30 k service, and Peggy Mazaras took care of everything. After the service w As our spring visit to Florida is concluded my 2015 Highlander needed its 30 k service, and Peggy Mazaras took care of everything. After the service was completed, Peggy informed me of a nail in one of my tires that couldn't be patched. Peggy ordered the tire and I returned the same day to have it installed. My wife and I are heading back to Minnesota with the confidence that my car is in top condition and ready to get us home safely. Thanks to Peggy and the entire team at Germaine Toyota. More

Select Nadine Rotz as your Service Advisor Nadine Rotz is one of the best service advisor working at Germain Toyota Naples. She helped me understand all the information i needed regarding servi Nadine Rotz is one of the best service advisor working at Germain Toyota Naples. She helped me understand all the information i needed regarding service plans, warranty etc. in a very simple and easy way. I will recommend Nadine Rotz to anyone I know who is visiting for their car service there. More

Service JACKSON REP COURTEOUS & EXPLAINED SERVICE PROVIDED.WE WILL ?? RETURN FOR SERVICE AS NEEDED. We had a tire rotation and oil change. Waiting area and re JACKSON REP COURTEOUS & EXPLAINED SERVICE PROVIDED.WE WILL ?? RETURN FOR SERVICE AS NEEDED. We had a tire rotation and oil change. Waiting area and refreshments More

BEST experience buying a car EVER ! Alex Swarts is truly exceptional ! He went above and beyond to get me the best deal possible. He listened and was concerned about my needs. I never fe Alex Swarts is truly exceptional ! He went above and beyond to get me the best deal possible. He listened and was concerned about my needs. I never felt pressured or rushed. He did everything he could to find the right vehicle for the right price for my budget. This was my third purchase from this dealership and I can say that the whole experience was just effortless on my part, thanks to Alex and Eddie Vasco !They did all the work. The vehicle exchange program is amazing. I went in for an oil change and left in a brand new Toyota Corolla. I couldn't be happier ! More

Normal scheduled maintenance Although the worked performed was simply normal maintenance, I was very pleasantly surprised with the customer focus of the dealership. The service wr Although the worked performed was simply normal maintenance, I was very pleasantly surprised with the customer focus of the dealership. The service writer was extremely pleasant and made me feel like Germain appreciated my business. Her name was Nadine and she is a real asset to your dealership. More