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Germain Toyota of Naples

Naples, FL

4.7
1,620 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,620 reviews

April 07, 2016

oil change Jacob was nice & friendly young man that got the job done.. All work was scheduled and completed on time. I would recommend going to Jacob in the se More

by Ktcurley297
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob in service depatment
Apr 07, 2016 -

Germain Toyota of Naples responded

Hi Ktcurley297, Thank you for your business and your kind review of Jacob Estes in our service department. Jacob is quick and efficient and appreciates your recommendation. We look forward to providing your future service needs.

April 07, 2016

great The service person was efficient and helpful, She explained everything and had some positive suggestions on maintaining the car. She kept me informe More

by rcerrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe it was Naline
Apr 08, 2016 -

Germain Toyota of Naples responded

Hello rcerrone, Thank you for taking the time to review your truly exceptional service here with Nadine Rotz. Nadine is a good people person and really cares about the customer and the vehicle they entrust us with. We look forward to seeing you on your next visit.

April 06, 2016

Outstanding result and very favorable impression of staff Recently completed complex transaction,this was handled by Paul Columbus in an efficient and professional manner.Paul was patient,polite and extremel More

by mvdodger85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Columbus, Eddie Vasco, Paul Columbus
Apr 11, 2016 -

Germain Toyota of Naples responded

Hello mvdodger85 and thank you for your glowing review of your sales experience with Paul Columbus and Eddie Vasco. As you stated, both of these gentleman are polite, efficient and professional and why customers like you feel confident in recommending them. We certainly appreciate your patronage and I am sure you will find our service department equally responsive.

April 06, 2016

Replace tires Peggy Mazaras in customer service is very educated at her job. She is very pleasant. The service and workmanship was outstanding. I would recommend Ge More

by Bvallee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Apr 06, 2016 -

Germain Toyota of Naples responded

Hello Bvallee and thank you for your very kind words regarding your outstanding service experience with Peggy Mazaras. We certainly appreciate your patronage and your recommendation of our dealership to your friends.

April 06, 2016

Excellent service! I visited Germain Toyota in Naples for a factory recall service. Everything was completed promptly and everyone was efficient and helpful. The complim More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Nussbaum
Apr 06, 2016 -

Germain Toyota of Naples responded

Hello Don, Thank you for your business and your 5 star review of your excellent service experience here with Jamie Nussbaum. Jamie takes customer service up a notch with his easy going manner and quick yet thorough service. He is a real asset to our team.

April 02, 2016

Made purchasing a new car a joy and a pleasure! ERIC HART: (Our Salesman ) Assisted in presenting the relevant information to enable me to select a new car without pressure and in a minimum of time More

by bonitabaybob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vasco, Peggy Mazaras, Eric Hart
Apr 06, 2016 -

Germain Toyota of Naples responded

Hello bonitabaybob, Thank you for your excellent review of your buying experience here with Eric Hart. Eric's friendly and easy going manner coupled with great product knowledge and follow up after the sale make him a customer favorite. Enjoy your new vehicle!

April 01, 2016

Peggy was awesome! My tundra went into limp mode and the part was covered under warranty but I had to get it to them. I had already paid for the tow to my mechanic and m More

by Local34102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras, Angela Eling
Apr 06, 2016 -

Germain Toyota of Naples responded

Hello Local 34102, Thank you for taking time to tell us of your wonderful experience with Peggy Mazaras in our service department. Toyota makes a great product, but alas things do happen and never at a convenient time. We are very pleased Peggy and Angela got you up and running in no time.

April 01, 2016

Everything provided except a massage😀 The service at this dealer is impeccable. On-line appointments, fast service, helpful suggestions without pressure. They have it all. Service Repre More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopez
Apr 06, 2016 -

Germain Toyota of Naples responded

Hi Dave, Thank you for servicing with us and for your glowing review of Frank Lopez. It is our goal to provide fast efficient service and to inform customers of services to keep their vehicles in peak running condition. we truly appreciate your business.

March 31, 2016

Service appointment My service advisor, Peggy Mazaras, handled my service appointment with great efficiency and addressed all my needs, which has always been the case whe More

by nagginwife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Apr 06, 2016 -

Germain Toyota of Naples responded

Hi nagginwife, Thank you for your loyalty to Germain and for taking time to tell us about your service experience here with Peggy Mazaras. Customer service is extremely important to us and Peggy certainly helps us achieve that goal.

March 30, 2016

Best Buying Experience When it came time to purchase another vehicle. We again chose Germain Toyota, and specifically Jeff Smith, Jeff made this a very pleasant and smooth t More

by Steve Bidelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Golden, Jeffrey Smith
Mar 30, 2016 -

Germain Toyota of Naples responded

Hi Steve Bidelman, Thank you for your continued loyalty, the review, and your high praise of Jeff Smith of Germain Big Lot. Jeff is warm, accommodating and a true professional. He is definitely an asset to our sales force. We also thank you for future recommendations and rest assured we will treat your referrals with the same care you received.

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