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Germain Toyota of Naples

Naples, FL

4.7
1,621 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,621 reviews

April 22, 2016

A great company with whom to do business A great experience at Germain Toyota . They were courteous and delivered the car in a timely manner. The store is clean and very accommodating to its More

by Naugust7
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Slanec
Apr 25, 2016 -

Germain Toyota of Naples responded

Hi Naugust7, Thank you for your business and for taking time to review the wonderful experience you had here in our service department with Dawn Slanec. Our state of the art facility is only one way we cater to our valued customers; prompt, efficient and professional service is the other.

April 21, 2016

Great customer service!! Great people, great deal and are willing to work with you to accommodate to your needs. Marcus was a very friendly and amazing sales person. We apprec More

by yennymayor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Veiga
Apr 22, 2016 -

Germain Toyota of Naples responded

Hello yennymayor. Thank you for your review and your very kind words regarding your buying experience with Marcus Veiga, Marcus is very customer focused and your satisfaction is our number one goal.

April 21, 2016

20k Service Performed 20K service. I had a 7:00 am appointment and the vehicle was ready in just over an hour. I was very happy with the time and overall service. More

by Ernie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex DePew
Apr 22, 2016 -

Germain Toyota of Naples responded

Hi Ernie, Thank you for your business and your 5 star review of your service experience here with Service Advisor Alex Depew. We are happy Alex provided truly exceptional service in a time frame that met your needs and we look forward to servicing your vehicle in the future.

April 19, 2016

Thanks Mr. Kirby was extremely efficient and friendly and did a great job. I appreciate him going above and beyond and providing a great customer service. More

by brynewkirk143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Apr 20, 2016 -

Germain Toyota of Naples responded

Hello brynewkirk143, Thank you for your business and for taking time to tell us about your great service experience with Jackson Kirby. Jackson is a very personable young man who always goes the extra mile for his customers. We look forward to serving you on your next visit.

April 18, 2016

Great service rep. Professional, courteous, and helpful service. Svenga Koenig was polite and professional. Not crazy about having to complete 25 words to have this s More

by Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Svenga Koenig
Apr 18, 2016 -

Germain Toyota of Naples responded

Hi Toyota. Thank you for your kind words and high praise of Svenja Koeing, your Service Advisor here at Germain Toyota. Svenja's helpful attitude make her a customer favorite.

April 17, 2016

satisfied with service Have lived in Florida for 3 years and have been very satisfied with Germaine Toyota. Customer service is always knowledgeable and professional. Work More

by sunshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Apr 18, 2016 -

Germain Toyota of Naples responded

Hello sunshine, Thank you for your loyalty to Germain Toyota; we truly appreciate your business. We take customer service very seriously and also strive to serve our customer quickly, efficiently and with a smile. Peggy Mazaras is definitely an asset to our team!

April 17, 2016

Service - needed a new tire on a four month old RAV4. One rear tire on my new RAV4 was damaged beyond repair and Svenja was able to locate a tire with the same rating and tread so I did not need to replac More

by pvrodino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Svenja Koenig
Apr 18, 2016 -

Germain Toyota of Naples responded

Hi Pvrodino, Thank you for taking the time to tell us about your terrific service experience here with Svenja Koenig. Unexpected problem sometimes come up even thought a vehicle is new and we really try to work with our customers to resolve them quickly and efficiently. I am happy Svenja continues to take good care of you.

April 16, 2016

Mi experiencia Para mi ha sido maravillosa mi experiencia con Marcus Veiga, su profecionalidad y entrega asu trabajo lo hacen diferente de su colectivo, muy dedicado More

by Toyota, yolanda415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Veiga
April 13, 2016

Amazing customer service I walk in to the germain toyota of Naples I Was introduced to Jeff Smith. Very polite and pleasant, he help me all the way thru the sales. I left the More

by Nthaliausa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vasco, Jeffrey Smith, Marcus Veiga
Apr 14, 2016 -

Germain Toyota of Naples responded

Hello Nthaliausa, Thank you for your business and for the great review of Jeff Smith. Jeff is a very personable young man who is always going the extra mile for his customers. His professionalism and product knowledge garner him many referrals from satisfied people such as you. Thanks again and enjoy your "new" Rav4!

April 12, 2016

Great people and services I am from Fort Myers. I found in Germain Toyota good people and great prices. It was worth the trip. We recommend to everyone who wish to make their d More

by Sanira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Sales Department, Marcus Veiga
Apr 13, 2016 -

Germain Toyota of Naples responded

Hello Sanira, Thank you for your patronage and your review of your truly exceptional sales experience here at Germain Toyota. We certainly appreciate you making the trip to purchase from us and thank you for your recommendation. Happy customers such as you are the reason we get so much repeat and referral business. Enjoy your new vehicle!

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