Germain Toyota of Naples

Mrs Mazaras was very helpful, and I was impressed with the detailed completion sheet outlining what had been taken care of on my Toyota. However, I do recommend that CC closed captions be set up on the w the detailed completion sheet outlining what had been taken care of on my Toyota. However, I do recommend that CC closed captions be set up on the waiting area TV. The History Channel and National Geographic Channel are good, but it would be better if we could know what is being said. The volume level is too low to hear, but I understand why you don't want it too high. Thanks More

Finance manager starting changing payment once in office. Made you feel "had". Acted like he was doing a big favor to you for letting you get the car. Went on about how the dealer was losing money on the de Made you feel "had". Acted like he was doing a big favor to you for letting you get the car. Went on about how the dealer was losing money on the deal. Such horse crap. Was there almost 4 hours, longest I have ever been at a dealer. They take your keys and "hide" car so you cannot leave. I have to get something out of vehicle and I had the other set of keys and it was basically tucked away in rear corner behind some SUV's. That's one way to get you to stay, I guess. One month later, SETF calls and said they only paid 3 of the 5 remaining payments that were left on the old car, even though they agreed to pay all 5. Tried to call dealer and get sent to a message center and they do not return calls. Have also emailed them with no results. Will have to go to BBB and get a lawyer... go anywhere else but to this dealer.... used to be ok before they remodeled. Last salesperson that I got a car from, Jan Christopher was awesome and the experience then was very good... that was three years ago. a lot has changed! More

My family has purchased six cars from Germain in the last 20 years. We love the cars and the service, which is always prompt, friendly and reasonably priced. I like having a service representative come out t 20 years. We love the cars and the service, which is always prompt, friendly and reasonably priced. I like having a service representative come out to meet me as I explain why I brought the car in, and the same person checks me out, explaining what was fixed and why. The continuity is welcome. The waiting area is nice and clean, and I appreciate the complimentary coffee and snacks. It's never fun to wait while your car is fixed, but Germain has been able to make it as pleasant as humanly possible. More

Germain Toyota was amazing! They went out of their way to make sure I was satisfied. I have bought 3 Toyota's from a different dealer and I can honestly say I will never go back to them. I have a brand new S make sure I was satisfied. I have bought 3 Toyota's from a different dealer and I can honestly say I will never go back to them. I have a brand new Sienna that had a defective door, when I called Germain they said to come on in and they would take care of it, at that they did. I didn't have to wait, I had a loner car, and it was ready in 2 days. This dealership has what customers are looking for today, excellant customer service. I had the pleasure of meeting the GM, Evelyn, and she certainly knows how to take care of their customers. I have and will continue to recommend Germain Toyota! More

Because I was promptly approached by an employee and was treated in a professional and friendly manner. Employee was knowledgeable and very helpful. Employee also explained in a thorough manner the work d treated in a professional and friendly manner. Employee was knowledgeable and very helpful. Employee also explained in a thorough manner the work done on my car. I also loved the reception area - it was very comfortable. I enjoyed my visit to Germain Toyota More

Peggy was extremely helpful and thorough. Because of her I would return to this dealership . The waiting area was comfortable and enjoyable. Peggy was infirm active and pleasant I would return to this dealership . The waiting area was comfortable and enjoyable. Peggy was infirm active and pleasant More

Great service. Took the car in for a minor recall issue. I'd consider going to the dealership in future for scheduled maintenance. Pricing was competitive and staff was great. I'd consider going to the dealership in future for scheduled maintenance. Pricing was competitive and staff was great. More

Just had an oil change. Am checking w/ previous dealer re. spark plugs and steering flush. Good experience. The bill said change was for 6 cyl and my 4Runner is V8. I'm sure it's ok though re. spark plugs and steering flush. Good experience. The bill said change was for 6 cyl and my 4Runner is V8. I'm sure it's ok though More

Service was very good. In and out within the hour. All personnel were friendly and the coffee is delicious. I'll be back in another 5,000 miles. This survey is NOT user friendly. personnel were friendly and the coffee is delicious. I'll be back in another 5,000 miles. This survey is NOT user friendly. More

Peggy was very cooperative in accommodating my work schedule. She was pleasant to deal with and honest in sharing information with me. She conveyed to me that this dealership was some place I could t schedule. She was pleasant to deal with and honest in sharing information with me. She conveyed to me that this dealership was some place I could trust. This was important being new to town and a first time customer. More