Germain Toyota of Columbus - Service Center

Diagnosis and Repair My Service Advisor, Billy Blanton, kept me informed throughout the diagnosis process on an issue in the front end of my Toyota Tacoma. I suspect that My Service Advisor, Billy Blanton, kept me informed throughout the diagnosis process on an issue in the front end of my Toyota Tacoma. I suspect that a pothole caused the issue with the front bearing. Because there was also an issue with the clutch fan, it was difficult to diagnose and fix the problems. Billy was very concerned about the inconvenience to me as the diagnosis and repair took longer than anticipated originally. He offered to provide a loaner vehicle and to make the process as convenient as possible. The bottom line is the repairs were eventually completed on the schedule given and the truck has operated flawlessly since then. I heartily recommend Mr. Blanton and Germain Toyota's Service Department. I have had all my service needs done there and will continue to do so. More

Service was great. I always have a nice experience at this location they are friendly and timely. I will continue to do business at this location. this location they are friendly and timely. I will continue to do business at this location. More

I've bought and serviced my last two vehicles here but recently purchased elsewhere. I made a bad decision. The service at Germain Toyota is the best I've ever had. Please let the service staff know t but recently purchased elsewhere. I made a bad decision. The service at Germain Toyota is the best I've ever had. Please let the service staff know that I miss them and will be back when I purchase my next vehicle. More

Ever since we first bought our Prius we have been extremely satisfied with our experience starting with our test ride and trade in negotiations,to and including all of our service visits. In and out extremely satisfied with our experience starting with our test ride and trade in negotiations,to and including all of our service visits. In and out in a very timely manner. More

The reason I choose Germain Dealership was because I was looking for a Rav4, and went to see both dealers, having a more efficient client services from the beginning up to now that I took the car for the 6 looking for a Rav4, and went to see both dealers, having a more efficient client services from the beginning up to now that I took the car for the 6 months service. More

I bought my first corolla from this dealership and wont ever go anywhere else. They have been very welcoming to myself and my family. Everytime I come in I always feel welcome and enjoy waiting while my ca ever go anywhere else. They have been very welcoming to myself and my family. Everytime I come in I always feel welcome and enjoy waiting while my car is being serviced More

To whom it may concern: Our recent visit for service To whom it may concern: Our recent visit for service on our 2011 Toyota Tundra Platinum Crew Cab, (by the way, this is our 5th Toyota vehicle), To whom it may concern: Our recent visit for service on our 2011 Toyota Tundra Platinum Crew Cab, (by the way, this is our 5th Toyota vehicle), we give an excellent rating due to the service departments - both in the State of Texas, where our truck was purchased, and in our arriving here, we checked out the rating of the local Toyota dealerships and found yours to be the top rated. After taking our truck there, we found that rating to be true because of the friendly way we were treated and the way the service department took care of our truck. You have some fine people working at your facility. And yes, we will return for scheduled service work.........most assuredly when we decide to purchase a new truck. We are now residents of Ohio. Elsie Gayle and David Rankin More

Mark Pastre was helpful, friendly, and knowledgeable. The service center in Texas that told me about the leaking tensioners scared me and also gave me a long list of other things my car needed. I didn't have service center in Texas that told me about the leaking tensioners scared me and also gave me a long list of other things my car needed. I didn't have time to get it fixed before I had to get on the road and I figured I'd call Toyota to check it out when I got to Colulmbus. I am so glad I got Mark on the phone when I called the dealership for service. He clearly explained the potential problems and various solutions depending on what the exact problem was over the phone. I got personal service from Mark when I arrived at the dealership, and a phone call from him when they determined the exact problem. The list of other potential service needed was short and reasonable--not at all like the service center in Texas. Mark got my total service done in less than 3 hours for under $400---which included several other items in addition to the leaking tensioner. Great experience with Mark and Germain Toyota! More

I have a 2003 Camry XLE with less than 80,000 miles in great condition. I took it in because the heat was not working properly I had to turn it to max hot for some heat. I was told the thermostat needed t great condition. I took it in because the heat was not working properly I had to turn it to max hot for some heat. I was told the thermostat needed to be replaced along with other things that could wait for later including a cabin air filter that I replaced myself. I then was told the car had to cool down so it took some time so they gave me a loaner and I returned around 1:45 pm and they had not started on my car. Later when I went back the car was ready so I paid my bill which was $368.39 and the parts was only $58.85 you do the math. When I started my car up and let it run before I left there was still no heat, I told the advisor and he told me to drive it around, I am not stupid they did nothing to my car. I left it there all weekend went there on Monday and he told me they found the problem and I said you told me that on Friday ( 11/16 thru 11/19/2012) he said it needed a heater assembly and they had too order the part. Took my car back on 11/28/2012 and I was told it would take about one hour, well after time passed I was told they had to order another part I was given a loaner car again and never heard from them again that day. I called the next day about 2pm and iwas told it would be 1-2 hours I got a call saying we want to make sure we get it back together right, never heard from them that day. I was really fed up. I went there on Friday my car was waiting. I started it up only luke warm air not hot. I asked him what he done and if he put the assembly in he said we found that was not the problem the thermostat was defected. I can't understand if you had the dash board off why not put in the part. I truly don't think the took the dashboard off and they put the outside senson in as if they were doing me a favor when I know it has nothing to do with the inside heat. I have been coming to Germain since 1995 and that car is still on the road. I felt i was treated like I knew nothing which is far from the truth. I have never had this problem before. I love my Camry and would buy another one in a heartbeat. I take pride in keeping my car in good shape and all Toyota and you have the records to prove it and so do I. My car is still not heating properly. Update, I was contacted by Todd Shook on 12/3/12 and we discussed the problem. We settled the problem and he was very nice and understanding. I will continue to go to Germain because they have done a great job over the years on my cars. More

Always have available appointments within one or two days. No waiting, always greeted promptly with a smile. Service is quick and well done. When I purchased this Venza it was the Best deal of all Toyot days. No waiting, always greeted promptly with a smile. Service is quick and well done. When I purchased this Venza it was the Best deal of all Toyota dealers in the area. More