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Germain Toyota of Columbus - Service Center

Columbus, OH

4.3
867 Reviews

867 Reviews of Germain Toyota of Columbus - Service Center

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December 27, 2020

My first service appt went great! Like how smooth everything went from pulling into the garage to checking out. Great price also and time to complete was shorter than estimated! More

by MsShonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joliyah Bennett
Dec 28, 2020 -

Germain Toyota of Columbus responded

Your complete satisfaction is our ultimate goal. Thank you for sharing. Best Regards, Rich Newsome General Manager

December 26, 2020

When I was there for oil change I got some confuse, but Brandon Hood resolved my problem with friendly. He is very kind and professional person. More

by Kidane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Dec 28, 2020 -

Germain Toyota of Columbus responded

Thank you for letting us know that Brandon took excellent care of you. See you next visit. Best Regards, Rich Newsome General Manager

December 25, 2020

You doing great job keep doing this so all costumes are happy .you are doing great service this Pandemic situation keep on doing same way thanks More

by bhim_rizal
Recommend Dealer
Yes
Employees Worked With
Billy Blanton
Dec 28, 2020 -

Germain Toyota of Columbus responded

We appreciate you taking the time to leave us this kind review. Best Regards, Rich Newsome General Manager

December 24, 2020

Thanks for the service I want to wish everyone a very happy Merry Christmas and a happy New Year. I hope to see everyone in the new year More

by DENNISWCOFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Edwards, Brandon Dawson
Dec 28, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing to service with us here at Germain Toyota. We look forward to our continued relationship. Happy Holidays. Best Regards, Rich Newsome General Manager

December 23, 2020

Just had my 2011 Avalon serviced and Germain Service is always top notch. Purchased my first Toyota in 1998 and have always had my cars serviced where I purchased them, at Germain. The service desk staff a More

by XLS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Germain Toyota of Columbus responded

Thank you for continuing to service with us here at Germain. Your business and loyalty to our dealership and Toyota mean so much to us all. Best Regards, Rich Newsome General Manager

December 23, 2020

Good customer service and help full advice plus great device that can mention My car problem and very quick and excellent service Thank you!!! Taye More

by tayegebremeskel
Recommend Dealer
Yes
Employees Worked With
Billy Blanton, Aaron Goodman
Dec 24, 2020 -

Germain Toyota of Columbus responded

Thank you, your kind words and business are greatly appreciated. Best Regards, Rich Newsome General Manager

December 22, 2020

All my issues were resolved timely. My previous review was not to embarrass anyone, I just wanted to bring it to someone’s attention how I was treated. More

by NELMSDARLENE
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Dec 23, 2020 -

Germain Toyota of Columbus responded

We thank you for your business and always appreciate our customer's honest feedback so that we may address any concerns they may have. We are happy we have been able to turn your experience around and look forward to continuing to provide you with the quality service you deserve as a valued Germain customer. Best Regards, Rich Newsome General Manager

December 22, 2020

Jo is always going above and beyond to make sure she helps me with everything I need. If she doesn't know the answer, she makes sure she gets the answer immediately. More

by NMcFadden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joliyah Bennett
Dec 23, 2020 -

Germain Toyota of Columbus responded

We're happy to hear that you had another great experience with Jo and that she makes sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Rich Newsome General Manager

December 22, 2020

My last visit there was not pleasant. Jo spoke to me in a rude tone at the reception area. I sat there waiting for my car pissed off. More

by KIRKYGD
Recommend Dealer
No
Employees Worked With
Teresa Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joliyah Bennett
Jan 28, 2021 -

Germain Toyota of Columbus responded

We sincerely apologize for your experience and would like to speak directly with you regarding this matter. Please reach out to our Customer Relations Manager Mahogany Nolen at your earliest convenience at 614-759-3026 so she may gather further information regarding your visit. Best Regards, D'Lacy Stith General Manager

December 22, 2020

Excellent, was from out of town no appointment but got me in same day. Much appreciated. Chris was friendly and festive and kept me informed of everything that was happening. Thank you More

by Cbrown_athome
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Germain Toyota of Columbus responded

Thank you for taking the time to leave us this 5-star review. Thank you for providing positive feedback. When we receive such positive feedback, we rest knowing that we have done our jobs well. Best Regards, Rich Newsome General Manager

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