Germain Toyota of Columbus - Service Center

Car Service I got my car serviced at Germain about a year ago, when my car was having all sorts of issues. They were honest with me about what I needed to get fix I got my car serviced at Germain about a year ago, when my car was having all sorts of issues. They were honest with me about what I needed to get fixed and what was not too concerning. I haven't had any issues since then. I felt very welcome walking in the door and will definitely come back for any further service I need in the future! More

Very poor service I was at the dealer on 4/11/15 because I was stranded in Columbus with 4 kids and wife, due to a bad batteries that I just purchased over two month ag I was at the dealer on 4/11/15 because I was stranded in Columbus with 4 kids and wife, due to a bad batteries that I just purchased over two month ago from Joseph Toyota. When I went to the dealer, I spoke with two men, one at the service desk and one at parts department and both nicely refused to help, unless I was setup for service. Before he can set me up for service I was able to switch it myself in less than 5 minutes with a pair of pliers, right on the parking lot. Thanks God I didn’t send my wife. For what I went through on the road at 9PM with kids and wife, I was expecting the dealer to give me the best service I have ever got before. As a loyal Toyota driver of 25 years more than 8 cars I was very disappointed. More

Great customer service. Teresa Wilson is one of the service advisors at Germain Toyota and is typically the person that greets me when I take my vehicle in for service during Teresa Wilson is one of the service advisors at Germain Toyota and is typically the person that greets me when I take my vehicle in for service during the morning. Teresa is always cheerful, helpful, friendly and most importantly, courteous! It's nice to work with someone who has people skills and represents her employer in such a positive way. Although I have not had as much interaction with other personnel in the service department, others I have met were very professional and courteous. I have been able to ask additional questions about service related items and never felt like I was being rushed or hurried. I would recommend this dealership for sales and service. More

Assistant Service Manager Exceptional Customer Service This review is regarding Assistant Service Manager, Teresa Wilson. Ms. Wilson, in my opinion is a highly skilled customer service manager consistentl This review is regarding Assistant Service Manager, Teresa Wilson. Ms. Wilson, in my opinion is a highly skilled customer service manager consistently greeting me in a warm and courteous manner with that special smile in her voice attitude! I will not accept another service manager to assist me whenever I have a regular or urgent service requirement for my two Toyota vehicles. On an extremely busy week, she will find an opening for me without putting me off for an extended period as was done there by another service manager recently. I am a retired naval officer and business franchisee knowing that Teresa is an exception to the norm and if I were still in business would consider offering her a position on my management team! Keep her happy as she will guarantee your company repeat customer visits!! More

Diagnosis and Repair My Service Advisor, Billy Blanton, kept me informed throughout the diagnosis process on an issue in the front end of my Toyota Tacoma. I suspect that My Service Advisor, Billy Blanton, kept me informed throughout the diagnosis process on an issue in the front end of my Toyota Tacoma. I suspect that a pothole caused the issue with the front bearing. Because there was also an issue with the clutch fan, it was difficult to diagnose and fix the problems. Billy was very concerned about the inconvenience to me as the diagnosis and repair took longer than anticipated originally. He offered to provide a loaner vehicle and to make the process as convenient as possible. The bottom line is the repairs were eventually completed on the schedule given and the truck has operated flawlessly since then. I heartily recommend Mr. Blanton and Germain Toyota's Service Department. I have had all my service needs done there and will continue to do so. More

Service was great. I always have a nice experience at this location they are friendly and timely. I will continue to do business at this location. this location they are friendly and timely. I will continue to do business at this location. More

I've bought and serviced my last two vehicles here but recently purchased elsewhere. I made a bad decision. The service at Germain Toyota is the best I've ever had. Please let the service staff know t but recently purchased elsewhere. I made a bad decision. The service at Germain Toyota is the best I've ever had. Please let the service staff know that I miss them and will be back when I purchase my next vehicle. More

Ever since we first bought our Prius we have been extremely satisfied with our experience starting with our test ride and trade in negotiations,to and including all of our service visits. In and out extremely satisfied with our experience starting with our test ride and trade in negotiations,to and including all of our service visits. In and out in a very timely manner. More

The reason I choose Germain Dealership was because I was looking for a Rav4, and went to see both dealers, having a more efficient client services from the beginning up to now that I took the car for the 6 looking for a Rav4, and went to see both dealers, having a more efficient client services from the beginning up to now that I took the car for the 6 months service. More

I bought my first corolla from this dealership and wont ever go anywhere else. They have been very welcoming to myself and my family. Everytime I come in I always feel welcome and enjoy waiting while my ca ever go anywhere else. They have been very welcoming to myself and my family. Everytime I come in I always feel welcome and enjoy waiting while my car is being serviced More