Germain Toyota of Columbus - Service Center

Exceptional Service I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he took it to the detail shop and had it cleaned for me. When the detail person brought it back to me, it looked like brand new. My entire experience was was exceptional. Thanks to all concerned. More

I was very pleased I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to othe I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to others. More

Fast response when needed We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our pr We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our problem fixed and we were quickly on our way. No judgments, no red tape, just friendly efficient service. Thanks, Clayton, for a great start to our vacation! More

Excellent service I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier. I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier. More

Robert was awesome! I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a screw. I really appreciated that as I have never walked in without paying and usually quite a bit for service. More

Lemons into Lemonaid I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My custome I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My customer experiences have been consistently positive during this time. However, during a recent service visit, I had a disappointing 'un-Germain' like experience. After sharing my experience with Ralph Cumston, I was very impressed with his ability to recover my confidence. Ralph listened to my concerns empathetically, he investigated them thoroughly and he responded in a very timely fashion. His resolution exceeded my expectation. I am pleased to say that my experience with Ralph has restored my confidence in Germain. I look forward to continuing my relationship with this fine locally owned business. More

Excellent! This was a "Pit Stop" visit. First time using the service dept. since the new facility was opened. Everything was very clean, waiting area was like This was a "Pit Stop" visit. First time using the service dept. since the new facility was opened. Everything was very clean, waiting area was like a fancy hotel lounge. Service people very accommodating. The fellow that helped me was named Robert Meade. Very friendly and prompt with my car. More

Regular Service I took my FJ Cruiser in for it's 12 month service consisting of an oil change, tire rotation and general inspection. They were prompt in greeting me a I took my FJ Cruiser in for it's 12 month service consisting of an oil change, tire rotation and general inspection. They were prompt in greeting me as well as the service. The service manager, Robert, was very cordial and helpful. He ensured my satisfaction and was a pleasure to do business with. More

Excellent Service Department I had over $1000 dollars worth of work done to my wife's Camry. The work was done quick and efficient so we could get on with our day. Mr. Meade eve I had over $1000 dollars worth of work done to my wife's Camry. The work was done quick and efficient so we could get on with our day. Mr. Meade even wanted to schedule our next appointment knowing we always bring our vehicles to him to get serviced. I recommend speaking to Robert Meade to get your work done he is very knowledgeable when it comes to get your car serviced. More

Great service to Yaris - quick scheduling of repairs Yesterday I called Germain Toyota with a laundry list of repairs for a very nice, but neglected 2008 Yaris. Today it is shining like a top and purring Yesterday I called Germain Toyota with a laundry list of repairs for a very nice, but neglected 2008 Yaris. Today it is shining like a top and purring like a kitten, without taking me to the laundry! Robert Meade listened to my needs and concerns. The work was quoted and completed within the day. Yesterday, the scheduler confirmed that the parts needed for two recalled items were in stock to prevent any service delays. Nice to have this car on the go! Thank you Robert Meade for friendly and helpful advice. Your clear explanations made decision making easier! More