Germain Toyota of Columbus - Service Center

Great service The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and very knowledgable. More

Excellent The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will go through from now on. More

Horrible service experience! They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. More

Exceptional Service I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he took it to the detail shop and had it cleaned for me. When the detail person brought it back to me, it looked like brand new. My entire experience was was exceptional. Thanks to all concerned. More

I was very pleased I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to othe I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to others. More

Fast response when needed We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our pr We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our problem fixed and we were quickly on our way. No judgments, no red tape, just friendly efficient service. Thanks, Clayton, for a great start to our vacation! More

Excellent service I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier. I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier. More

Robert was awesome! I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a screw. I really appreciated that as I have never walked in without paying and usually quite a bit for service. More

Lemons into Lemonaid I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My custome I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My customer experiences have been consistently positive during this time. However, during a recent service visit, I had a disappointing 'un-Germain' like experience. After sharing my experience with Ralph Cumston, I was very impressed with his ability to recover my confidence. Ralph listened to my concerns empathetically, he investigated them thoroughly and he responded in a very timely fashion. His resolution exceeded my expectation. I am pleased to say that my experience with Ralph has restored my confidence in Germain. I look forward to continuing my relationship with this fine locally owned business. More

Excellent! This was a "Pit Stop" visit. First time using the service dept. since the new facility was opened. Everything was very clean, waiting area was like This was a "Pit Stop" visit. First time using the service dept. since the new facility was opened. Everything was very clean, waiting area was like a fancy hotel lounge. Service people very accommodating. The fellow that helped me was named Robert Meade. Very friendly and prompt with my car. More