Germain Toyota of Columbus - Service Center

Superior Customer Service Zach Fitzwater exemplifies professionalism and the kind of customer service representative that any dealership would want on their staff. After readin Zach Fitzwater exemplifies professionalism and the kind of customer service representative that any dealership would want on their staff. After reading his resume and background, it's no wonder he is dedicated and committed to whatever he does. I am most grateful to Zach and the service personnel at Germain Toyota for getting me back on the road in little over an hour after I arrived. I was fortunate to be within a few miles of the dealership when my 2007 4Runner experienced a transmission issue while traveling Rte. 70E back to Western Pa. When I called the service dept. Zach answered and said "As soon as you can get here, we'll do what we can for you." Zach and the staff members were most accommodating in welcoming me into the dealership and keeping me updated with their findings. I was treated like my vehicle came from their dealership and the cost was more than reasonable for the services rendered. Thank You! Rob V. from Pa. More

Service Shaun got my vehicle in quickly and all the work was performed in a timely manner. He was always very polite and informative throughout the process Shaun got my vehicle in quickly and all the work was performed in a timely manner. He was always very polite and informative throughout the process More

Shaun Cumstom Provided excellent customer service. Shaun Cumston provided the best customer service that I have ever received. I would highly recommend Shaun and this Dealership to anyone. Shaun took e Shaun Cumston provided the best customer service that I have ever received. I would highly recommend Shaun and this Dealership to anyone. Shaun took excellent care of me and my car. More

Service on my Toyota Very friendly and helpful service! Handled my issues in a timely manner and he explained what they were doing very thoroughly. I felt like he cared ab Very friendly and helpful service! Handled my issues in a timely manner and he explained what they were doing very thoroughly. I felt like he cared about my issues. I will definitely recommend this shop. More

Service work I recently took my 2014 Camry into Germain Toyota on Scarborough Blvd. and was so pleased with the efficiency, cleanliness and thoroughness of the w I recently took my 2014 Camry into Germain Toyota on Scarborough Blvd. and was so pleased with the efficiency, cleanliness and thoroughness of the work. More

Great service Got right in and right out!! Friendly great service crew!! My next appointment is all set too!! After a long work day it was nice having such friendly Got right in and right out!! Friendly great service crew!! My next appointment is all set too!! After a long work day it was nice having such friendly service!! More

solving a vibration problem I usually do my own mechanical work - I taught auto-tech at Marion Franklin H.S. Since buying the 2013 Tacoma 4X4 new and it has factory warranty I I usually do my own mechanical work - I taught auto-tech at Marion Franklin H.S. Since buying the 2013 Tacoma 4X4 new and it has factory warranty I decided to let the dealer do this work. I was pleasantly surprised when I was met by a service rep. Clayton - he listened to my "complaint" and processed the proper paper work to have the truck checked out - the only unfortunate problem was the fact that the problem had several service bulletins issued about the vibration in this truck - he explained this to me and I went home - 3 days later I went back and told Clayton to forget the problem and focus on the rumble in the truck - he took me to Ralph Cumston - Ralph drove the truck and stated he would get a new driveshaft for it - today 9//3/15 my truck is fixed . In less than a week the problem was solved and I am a happy truck owner - After completion of the work the service writer Robert finished up my experience - a really nice person !! If Steve Germain reads this I want to thank him for his excellent staff in the Fl/ dealership . My sister had a problem with her van and went to see if someone could help her solve the situation she had. Matt Shultz was there to help her - he went way above his job to get her problem solved - two and a half days ,he worked with my sister and I'm sure lost sales he could have made to help her out - she said if she ever buys another Toyota Matt will be the one she goes to - he is an outstanding person and I was glad to meet such a kind and compassionate man in your dealership Dan Truex More

Great service The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and very knowledgable. More

Horrible service experience! They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. More

Excellent The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will go through from now on. More