Germain Toyota of Columbus - Service Center

Great job! Great team effort! I was greeted with courtesy by Brian. Confirmed reason for visit and checked me in for service. My car was clean and shiny including window as promis I was greeted with courtesy by Brian. Confirmed reason for visit and checked me in for service. My car was clean and shiny including window as promised. Thank you Brian! 30,000 mile service felt great when I got behind the wheel. More

Very satisfied Easy in & out 10,000 mi service.. Every employee I had contact with was pleasant and ready to help. Germain dealership has well-deserved reputation Easy in & out 10,000 mi service.. Every employee I had contact with was pleasant and ready to help. Germain dealership has well-deserved reputation for taking good care of its customers. More

Friendly and fast reception Exceeded experiences I've had with service departments when I owned other brand of cars. The service area has friendly, knowledgeable and professional Exceeded experiences I've had with service departments when I owned other brand of cars. The service area has friendly, knowledgeable and professional service advisors. Thorough explanation of service, estimated cost and wait time. The atmosphere from the time you pull in to the service department is so pleasant, and beats the heck out of how some dealerships service department is set up. Comfortable, clean waiting area. More

30000 mile service Service dept got me in , explained what was being done and went over what was found,gave me an update on tire's, brakes and I found this to be helpful Service dept got me in , explained what was being done and went over what was found,gave me an update on tire's, brakes and I found this to be helpful for future service More

Great service Service was prompt. Employees were courteous and helpful. Good at explaining what they were doing And what may be needed for car upkeep. Great servic Service was prompt. Employees were courteous and helpful. Good at explaining what they were doing And what may be needed for car upkeep. Great service More

Sliding Doors Recall Fixed. My wife and I are very impressed with your organization, efficiency and care of our 2015 Toyota Sienna. We were provided with a rental car which work My wife and I are very impressed with your organization, efficiency and care of our 2015 Toyota Sienna. We were provided with a rental car which worked very nicely. Denise Mitchell was very helpful. We hope to be helped by her many years in the future. Thank you. More

Squeaky suspension solved. After 2 failed diagnosis of a severe squeak in the Tacoma suspension including "bad shocks" and other incorrect guesses by outside mechanics, a quick After 2 failed diagnosis of a severe squeak in the Tacoma suspension including "bad shocks" and other incorrect guesses by outside mechanics, a quick inspection during the 35K oil change resulted in new leaf springs before the warranty expired. The installation was quick and my truck now rolls like a new baby instead of an old rattletrap. As to the cause.....I own a nursery, drive most of my day on off pavement nursery roads through irrigation water laced with fertilizer.... but still covered under warranty. I owned 2 Silverados prior to this Tacoma. I never had this good of a vehicle or this flawless of service. Thank You. More

My Experience with Germain's Service Department I can't say enough about Teresa. She was the service advisor that assisted me. I took my car in for an oil change and to have the service brought up- I can't say enough about Teresa. She was the service advisor that assisted me. I took my car in for an oil change and to have the service brought up-to-date. I have a 15 year old vehicle which I purchased from Germain. Teresa was friendly, helpful and thorough in reviewing past service work performed on my car. I was very appreciative of the things she suggested I consider having looked at or serviced. I have always had great experiences with the service department at Germain, and it keeps getting better. Thank you, Teresa! More

5000 mile service - New car - great experience Ms. Mitchell was very pleasant and found others to answer questions. A salesperson (sorry, but I cannot recall his name) was patient with me when I as Ms. Mitchell was very pleasant and found others to answer questions. A salesperson (sorry, but I cannot recall his name) was patient with me when I asked some pretty basic stuff about some of my car's features. Wi-fi in service lounge worked well. A plus for someone who never leaves home without her tablet! More

They work seemlessly As a past employee I realize how hard it is to make everything perfect, but Brian treated me well, and my Highlander was finished quicker than expecte As a past employee I realize how hard it is to make everything perfect, but Brian treated me well, and my Highlander was finished quicker than expected More