Germain Toyota of Columbus - Service Center

Great experience Tracy was very professional and knowledgeable about the service that was needed on my vehicle. I will be returning for service in the future. Thanks!! Tracy was very professional and knowledgeable about the service that was needed on my vehicle. I will be returning for service in the future. Thanks!! More

Superior work but sooo slow (3 hours) Quality of service is excellent, however the downside is that they overbook appointments and at the last visit I had to wait 2 to 3 hours for a routin Quality of service is excellent, however the downside is that they overbook appointments and at the last visit I had to wait 2 to 3 hours for a routine 20K maintenance change of oil and tire rotation. Also even after checking out, I had to wait 20 minutes for someone to move another customer's vehicle since I was blocked in the garage. This dealership also does not clean the vehicles like some other dealerships, a plus service that I think all large dealerships should provide to customers. Maybe next time I'll pick a place that provides a higher level service. The employees involved provided friendly and professional service, I would rate them A+ if I also didn't have to wait for them to wait on me when checking in the vehicle. This was not their fault, again overscheduling services was a result of less than desirable results. Kenny was great to talk to during my long wait, he always deserves an A+ regardless from sales to follow up. Even after 2 years he still knows my family profile and names of my daughters. More

Car check up I wanted the dealership to diagnose the issue my car was having not running as smooth as it has in the past. It was making a loud sound when I started I wanted the dealership to diagnose the issue my car was having not running as smooth as it has in the past. It was making a loud sound when I started and while driving. I wasn't sure if was the muffler, but they recommended that I change my spark plugs for $300 and that may fix the issue. Well, it's still not fixed after paying $300 for new spark plugs. More

On Point Fast service and friendly environment. Customer service was nice and my waiting time was a little over an hour and fifteen minuteswhixh is what Josh t Fast service and friendly environment. Customer service was nice and my waiting time was a little over an hour and fifteen minuteswhixh is what Josh told me. More

Great quick service I was greeted right away. I sat in the comfortable lounge waiting for my vehicle to be finished. It did not take as long as expected. I was out the do I was greeted right away. I sat in the comfortable lounge waiting for my vehicle to be finished. It did not take as long as expected. I was out the door sooner than expected. More

Tire replacement Toyota was so helpful while working with me when I got a flat tire. Their roadside assistance came and put on my spare tire, they gave me a rental car Toyota was so helpful while working with me when I got a flat tire. Their roadside assistance came and put on my spare tire, they gave me a rental car to drive, and my car was fixed in no time! More

Easy to deal with. I was able to get maintenance work done without a appointment and was able to bundle several items to reduce labor costs.. I was also able to discuss I was able to get maintenance work done without a appointment and was able to bundle several items to reduce labor costs.. I was also able to discuss technical details about my truck with svc tech. More

Service Always been very helpful and always on time . Friendly and always willing to explain things to You. I drive a lot of miles, so I am there often. Always been very helpful and always on time . Friendly and always willing to explain things to You. I drive a lot of miles, so I am there often. More

Very efficient Toyota service is excellent whenever I call for my car to be serviced they get me in with no problem and always willing to help when and where needed Toyota service is excellent whenever I call for my car to be serviced they get me in with no problem and always willing to help when and where needed More

Excellent Customer Service Although I ended up with an expensive pothole repair to my tire and rim I recovered excellent customer service from greeting through payment. The rep Although I ended up with an expensive pothole repair to my tire and rim I recovered excellent customer service from greeting through payment. The repairs and cost were explained to me and were completed well before the time I was told and my car was washed before being returned to me. More