Germain Toyota of Columbus - Service Center

Comprehensive Service Review Scheduled service for our 2006 Avalon prior to long trip. Shared the trip info with Kent Artusi, Service Advisor. We reviewed service history and To Scheduled service for our 2006 Avalon prior to long trip. Shared the trip info with Kent Artusi, Service Advisor. We reviewed service history and Toyota recommendations. Kent never pressured me on any services. The added work items were added to the service and completed expeditiously. Kent kept me up to date on the progress of the work. Very happy with service. More

Always a pleasure Every time I've dealt with Kent when in for routine maintenance he has gone above and beyond. Treats your car like it his own Every time I've dealt with Kent when in for routine maintenance he has gone above and beyond. Treats your car like it his own More

Parts Supplier Top Notch Always respectful, completes orders efficiently and timely manner. Price matches items so we can avoid Aftermarket and keeps deliveries coming on a r Always respectful, completes orders efficiently and timely manner. Price matches items so we can avoid Aftermarket and keeps deliveries coming on a regular basis. If there is ever a problem it is always communicated to us. More

Went in for service and left with new car I went in to get my oil changed at close to the end of my lease and was asked if I was going to buy or turn in my car. I said I wasn't sure. The servi I went in to get my oil changed at close to the end of my lease and was asked if I was going to buy or turn in my car. I said I wasn't sure. The service man asked me if I had time, that I may want to see if any special options were available since I was just about to go over on my allotted miles. To make a long story short: I drove home in a new car for the same monthly payment. I'm very pleased. More

Purchase and Installation of Part Denise Mitchell provided me with excellent customer service. My service was completed in a timely manner. I would definitely recommend Denise and Denise Mitchell provided me with excellent customer service. My service was completed in a timely manner. I would definitely recommend Denise and the dealership to my friends and family. B. Delano More

Service is great for the most part. Always go here. I always go here for express service to my Toyota and I've never been disappointment. The technicians are amazing and really know what they are doing I always go here for express service to my Toyota and I've never been disappointment. The technicians are amazing and really know what they are doing. Some of the newer service advisers haven't been on par with Germain employees of the past but I don't they'll last long. The person I dealt with on my last visit was a little unfriendly and a bit of a know-it-all. Luckily another adviser stepped in to help and handled everything from there. I'll always come back to Germain because the service they provide is outstanding in the end. More

Excellent is whar they do! Always the best service with fast and efficient repairs. I didn't buy my Scion at Germain, but they always treat me like I bought every car I have eve Always the best service with fast and efficient repairs. I didn't buy my Scion at Germain, but they always treat me like I bought every car I have ever owned here!!!' Mark Pastre in Service is my preferred Service Agent and the most knowledgeable, but all if them are great! If I were looking for an upper Manager, Mark would be the guy! More

As always, very pleasant experience at Germain for service. I've been a customer at Germain since 1999, and it's the quailty of the Toyota cars that brings me back, of course; but the reason I keep choosing Ger I've been a customer at Germain since 1999, and it's the quailty of the Toyota cars that brings me back, of course; but the reason I keep choosing Germain is because of the great people who work there. I've worked with Kent Artusi the last three times I've bought my Prius in for its maintenance visits, and he's always so friendly and easy to work with. Thanks for your help, Kent - see you in six months! :-) Also, Adam Castin, who sold me my Prius in 2014, came over to say hi and spend a few minutes catching up while I was waiting for my car. That's why I will always come back here - people actually remember you from 2 years ago! Thanks, Adam - see you when the lease is up on the Prius! More

Customer sercice Luci Green made my visit feel so welcome I will come back any time. Her customer service is over any experience I ever had when I visit the dealer the Luci Green made my visit feel so welcome I will come back any time. Her customer service is over any experience I ever had when I visit the dealer the last time, when I felt I was treated shot cut and rude. More

The whole experience was first class. Great team . Adam was a great salesman. Clayton will keep me coming back for service. Service Manger was very friendly and full of energy. Great experiences with Adam was a great salesman. Clayton will keep me coming back for service. Service Manger was very friendly and full of energy. Great experiences with Germain. Thank you. More