Germain Toyota of Columbus - Service Center

Good service I was in for a recall repair. It took a little longer than Toyota mentioned in the notice. The center did have hot beverages and snacks, which was a I was in for a recall repair. It took a little longer than Toyota mentioned in the notice. The center did have hot beverages and snacks, which was a nice touch. Plus a vending machine that took a card. Plain water even for sale would be nice. I’m limited on what I can drink is why I mention it but I could make due. Friendly employees. Of course they mention every possible service you need, and I just got one of five because I’m out or work. More

Poor Service Work Bought a used car, paid for out right. Car needed work (brakes). Got the car two days later. Brakes felt and sound awful. Took it to my mechanic. Bought a used car, paid for out right. Car needed work (brakes). Got the car two days later. Brakes felt and sound awful. Took it to my mechanic. Passenger side caliper bolt was loose and drivers side was missing a caliper bolt. DO NOT have your car serviced here!! The sales side was good and Tanesha was easy to work with! More

Excelent Service Extremely fast and accurate Dealership and repair center. Will never go anywhere else. They are caring and kind well informed about there vehicles. Wi Extremely fast and accurate Dealership and repair center. Will never go anywhere else. They are caring and kind well informed about there vehicles. Will continue to be a customer for years to come. More

Informative I was treated very kindly, the wait was not long, the service was informative and very friendly , the waiting area was very clean and inviting I was treated very kindly, the wait was not long, the service was informative and very friendly , the waiting area was very clean and inviting More

Tracy was a wonderful service advisor. While I was waiting for someone to help me, she came to me and she helped with in no time. It was an excellent customer service. While I was waiting for someone to help me, she came to me and she helped with in no time. It was an excellent customer service. More

Good experience I have had to have my Toyota in the body shop twice over the last couple years. Both times they were quick with repairs and did a great job. Meredith I have had to have my Toyota in the body shop twice over the last couple years. Both times they were quick with repairs and did a great job. Meredith in the front reception area was very friendly and patient with my questions. I suggest they make sure their text message is more accurate. Mine was 3 days off (to my benefit- was early) and made planning other services needed tricky. More

Excellent experience My car was due for 80000 check-up. Some unexpected service was found to be necessary. Denise was very professional, courteous and accommodating. I My car was due for 80000 check-up. Some unexpected service was found to be necessary. Denise was very professional, courteous and accommodating. I couldn't have asked for more. More

Wonderful Customer Service The staff is always pleasant and friendly. They value my time. Any questions I have are always answered & explained in detail. Keep on treating the wa The staff is always pleasant and friendly. They value my time. Any questions I have are always answered & explained in detail. Keep on treating the way you have & I'll be a customer for life. Kudos! More

Great Liked it is people friendly and great service waiting area was very comfortable and homey i just liked it and was best best experience i had from a de Liked it is people friendly and great service waiting area was very comfortable and homey i just liked it and was best best experience i had from a dealership More

Excellent service Great attention to details in keeping me informed of progress.Comfortable waiting area and great coffees. Great place to enjoy the time reading. Good Great attention to details in keeping me informed of progress.Comfortable waiting area and great coffees. Great place to enjoy the time reading. Good follow up. More