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Germain Toyota of Columbus - Service Center
Columbus, OH
867 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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867 Reviews of Germain Toyota of Columbus - Service Center
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January 01, 2021
Work was done prior to estimated time which was a nice surprise. Staff was friendly. Loved my car was clean and vacuumed at time of pick up. surprise. Staff was friendly. Loved my car was clean and vacuumed at time of pick up. More
by firmred
Verified CustomerEmployees Worked With
McKenzie McGuire, Melinda Thompson
December 31, 2020
Thanks for the pickup and delivery benefit. Had a recall on my Highlander to be done as well as a scheduled oil change. The recall notice I received in the mail said the recall replacement could take up to on my Highlander to be done as well as a scheduled oil change. The recall notice I received in the mail said the recall replacement could take up to four hours to repair. Being a senior, I wasn't looking forward to sitting at the dealership for that amount of time due to the virus. My car was picked up at 10am and delivered back at 1:15pm. That was great timing. More
by DANIELNOTESTONE
December 30, 2020
Brandon Hood was very professional. He understands Brandon Hood was very professional. He understands customers' feelings and tries his best to help them and make them leave with a pleasant experience Brandon Hood was very professional. He understands customers' feelings and tries his best to help them and make them leave with a pleasant experience. Can be a role model for his customer service team. Thank you Brandon. More
by tegimb
Employees Worked With
Brandon Hood
December 30, 2020
Lady working at the checkout desk wore mask on chin most of time and would occasionally eat a chip. Employee stopped by desk and was masked but sneezed into the plexiglass. Shortly after a Customer came in of time and would occasionally eat a chip. Employee stopped by desk and was masked but sneezed into the plexiglass. Shortly after a Customer came in to checkout with mask around neck - was not told to put it on. Since I was there fir 2.5 hours waiting outside -for an oil change it was free so I did not have to checkout. I won’t be coming back. i Was not going to go to the checkout when guidelines and your sign are not enforced. More
by JACKIEATROUTMAN
Employees Worked With
Tanesha Dixon
December 30, 2020
I don't appreciate being lied to and having my time wasted. I sent over an hour at the Toyota store to get my oil changed and they did not change it. I don't trust them now. wasted. I sent over an hour at the Toyota store to get my oil changed and they did not change it. I don't trust them now. More
by LANA.GROCE
Employees Worked With
Other Employees :
Billy Blanton, Crystal Brown, Maria Johnston, Joliyah Bennett, Donna Boiman
December 29, 2020
I took my 2020 Honda Civic in for a oil change and I must say I had the best experience ever. Thank you so much Mahogany and Brandon for taking good care of my car. say I had the best experience ever. Thank you so much Mahogany and Brandon for taking good care of my car. More
by shycommedo
December 29, 2020
This was my first visit to the service department, but it felt as if I’d been going there for years. As soon as I exited my Highlander, I greeted immediately with a kind smile, and the service writer waited felt as if I’d been going there for years. As soon as I exited my Highlander, I greeted immediately with a kind smile, and the service writer waited on me instantly. She took care of me, and when I explained why I was there, she escorted me to the lobby area. More
by MDWEAVER38
Employees Worked With
Joliyah Bennett
December 29, 2020
Good service and time it took to service vehicle. Clean and comfortable surroundings. Everyone is very personable. They will check on a gift card that I had an email for. and comfortable surroundings. Everyone is very personable. They will check on a gift card that I had an email for. More
by SLEDGECHARLENE
Employees Worked With
Brandon Hood
December 29, 2020
Germain cares about Covid 19 protocols, making sure patrons and staff keep their distance. Everyone was wearing a mask. Staff was friendly and helpful-they even fixed the hot chocolate machine! patrons and staff keep their distance. Everyone was wearing a mask. Staff was friendly and helpful-they even fixed the hot chocolate machine! More
by GABYBRATZ
Employees Worked With
December 29, 2020
Thanks and blessing to all on you. My truck was serviced in one hours time. I truly appreciate not having to wait a long time in this COVID-19 environment. in one hours time. I truly appreciate not having to wait a long time in this COVID-19 environment. More
by FIRE11JULY
Employees Worked With
Joliyah Bennett
