Germain Toyota of Columbus - Service Center

Great work and friendly staff to assist in any way possible. Kept me up to date on the progress. Great job. possible. Kept me up to date on the progress. Great job. More

Another simple and easy service at Toyota West. They are alway accommodating and go above and beyond what is needed. The loaner that they provided so I could drive to my office and work while the b They are alway accommodating and go above and beyond what is needed. The loaner that they provided so I could drive to my office and work while the brakes were replaced was greatly appreciated! More

Service dept has excellent communications and. Chris provides excellent customer service. Texting status and calls. Chris provides excellent customer service. Texting status and calls. More

This is the third Tundra I have purchased from Toyota West and the service has always been fantastic. Always in and out with minimal waiting. West and the service has always been fantastic. Always in and out with minimal waiting. More

Quick and polite customer service always a pleasant experience at this dealer location. Will be back for future visits. experience at this dealer location. Will be back for future visits. More

Good service. CJ did an excellent job explaining everything. Always take my car to Toyota West. CJ did an excellent job explaining everything. Always take my car to Toyota West. More

They have done well for me in the past with general service, but this last visit to them was inexcusably awful. 1. At my 60,000 mile service (which included an oil change) they tightened the filter service, but this last visit to them was inexcusably awful. 1. At my 60,000 mile service (which included an oil change) they tightened the filter case so tight that 2 different oil change places refused to remove it for fear of breaking it. This apparently means that I can ONLY get oil changes at the dealership now - if they overtightened it last time, how am I supposed to trust that they didn’t over-tighten it this time? 2. From check-in to leaving the lot was 2 hours 15 minutes. No oil change takes that long, and that was literally the only service I was getting. Either their technicians are working incredibly slowly or, more likely, they haven’t hired enough technicians to cover their needs and they have techs working on multiple cars at the same time. I might be more inclined to accept this, if there weren’t only five people in the waiting room when I arrived, and if I had not scheduled the service beforehand. If you can’t do the service in a reasonable time, don’t say on the website that service is available to schedule at that time. 3. My service representative did apologize when I arrived about having to wait 5 minutes to even speak to her, and said “It’s one of our craziest weeks.” Later, when she offered me additional service I asked if things would be more calm if I scheduled in a month or two. “No - it’s been this busy as long as I can remember.” Sounds like either mismanagement or a lack of staff, no? How can it be “one of your craziest weeks” and also “always like this”? 4. The TV in the waiting room was BLARING and kept showing every 20 minutes a video of someone turning a vase out of clay - meaning the mechanical grinding of the motor ECHOED through the waiting room, making it impossible to concentrate on anything other than the stupid TV. 5. At least twice, I heard staff members loudly complaining to the cashiers at the desk (in the same room as the customers) that they either hadn’t had a day off in a long time (27 days, one of the techs said) or that the Service Manager, Mr. Blanton, was openly favoring employees by granting them extra time off. I really couldn’t care less about the office politics of Germain Toyota, but having it loudly explained as I tried to answer emails on my phone made it clear that there’s a toxic work environment there , which I’m not particularly interested in supporting. 6. This is fairly minor, but I have brought my car to this dealership at LEAST 5 times since I purchased it. Yet, every single time they claim to not be able to find it under my name and phone number and I have to dig through my email for the phone number of the person who sold it to me. Like…is it just impossible for their system to imagine that a non-leased vehicle might possibly belong to someone different than who purchased it from the dealership? It’s incredibly irritating and further shows a work culture of just not caring about the customer. Anyway, to be fair I can’t really complain about the service itself, but literally everything else about the experience of bringing my car here is annoying, uncomfortable, and does it’s best to let me know that the techs and service advisors are unhappy with their work conditions. I wish I could say I’ll never return but, as I said earlier, apparently I can’t get service done anywhere else. Sigh. More

Pray you don't have to get your car serviced. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager. More

My car's blind spot monitor hasn't worked since the day I bought it. I've taken it to Germain Toyota to get it fixed multiple times over the past several months, but they weren't able to fix it because appar bought it. I've taken it to Germain Toyota to get it fixed multiple times over the past several months, but they weren't able to fix it because apparently they only have one person who knows how to fix that issue (super questionable in and of itself) and he wasn't available. I took it in to try again today and had a horrible experience. Instead of just fixing the problem, they blamed it on a broken taillight cover, and -- I kid you not -- pointed at dirt on the bumper and said that was proof of damage to the bumper, therefore meaning it wouldn't be covered under warranty and I would need to pay $600-$1000 to fix it. On top of all of this, the guy I dealt with (Matt) was super rude and condescending from the beginning. Basically, instead of taking responsibility for an issue that I brought to their attention months ago, they looked for every cosmetic defect on the car to point to as proof that the issue was caused by outside damage. Zero out of 10. Would not recommend. More

I was beyond pleased with the service I got here. Cory was extremely helpful and polite! Gabby at the front desk was too! I would recommend them to everyone!!! Cory was extremely helpful and polite! Gabby at the front desk was too! I would recommend them to everyone!!! More