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Germain Toyota of Columbus - Service Center

Columbus, OH

4.1
857 Reviews

857 Reviews of Germain Toyota of Columbus - Service Center

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November 14, 2017

Best Dealership Around for Service Everyone is always so excellent at Germain's. They try to keep price down and are always striving for excellence. I like that they find coupons if ne More

by Bdubs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Azzalina
Nov 15, 2017 -

Germain Toyota of Columbus responded

We greatly appreciate the trust and confidence you have in our service department. Thank you for sharing this kind review. Best Regards, Rich Newsome General Manager

November 06, 2017

Brain Holstein Brian is always so helpful, with a smile on his face. I truly appreciate his upfront honesty and willingness to help, always in a very courteous prof More

by Tdavis1565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Holstein
Nov 06, 2017 -

Germain Toyota of Columbus responded

Thank you for your business and your kind words regarding your experience with Brian. Best Regards, Rich Newsome General Manager

November 05, 2017

Awesome experience! I hire/train people in customer service-I really want to thank Brian for his promptness, curtiosy and wonderful manners. He pays attention to the litt More

by Keelyw1269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Holstein
Nov 06, 2017 -

Germain Toyota of Columbus responded

Thank you for taking the time to recognize Brian and his commitment to customer satisfaction. Your business is truly appreciated as well. Best Regards, Rich Newsome General Manager

November 01, 2017

Surprisely surprised to purchase without stress Having my mini van serviced wandered into showroom to be pleasantly greeted be a salesperson Omar Jackson walked out w Rav 4 XLE very happy More

by FancyNancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Jackson, Joe Campbell
Nov 01, 2017 -

Germain Toyota of Columbus responded

Congratulations on your new RAV4, we know you will enjoy the road in your new Toyota. Thank you for your business and please let us know if there is anything further Omar or our team may do for you. Best Regards, Rich Newsome General Manager

October 31, 2017

Great Experience Brain went the extra mile to make sure my car was repaired right the first time. He also washed and hand dried my car. Great job Brian! More

by Greatful customer - Peggie :)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Holstein
Nov 01, 2017 -

Germain Toyota of Columbus responded

We are happy to know that you were pleased with your service experience. See you next time. Best Regards, Rich Newsome General Managere

October 26, 2017

Great job! Great team effort! I was greeted with courtesy by Brian. Confirmed reason for visit and checked me in for service. My car was clean and shiny including window as promis More

by PJohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Holstein
Oct 27, 2017 -

Germain Toyota of Columbus responded

Thank you for allowing Brian the opportunity to provide you with the quality service you deserve as a Germain Toyota customer. We will be sure to pass your compliments along. Best Regards, Rich Newsome General Manager

October 03, 2017

Very satisfied Easy in & out 10,000 mi service.. Every employee I had contact with was pleasant and ready to help. Germain dealership has well-deserved reputation More

by judy r stansbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Holstein
Oct 05, 2017 -

Germain Toyota of Columbus responded

Thank you for choosing to service your vehicle with us here at Germain Toyota of Columbus. The trust and faith you have in our dealership and staff are greatly appreciated. Best Regards, Rich Newsome General Manager

September 21, 2017

Friendly and fast reception Exceeded experiences I've had with service departments when I owned other brand of cars. The service area has friendly, knowledgeable and professional More

by monday222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
Sep 21, 2017 -

Germain Toyota of Columbus responded

We thank you for leaving us this positive feedback regarding your experience with Tracy and our team. It is great to know that we have exceeded your past experiences and we look forward to continuing to meet if not exceed your expectations. Best Regards, Rich Newsome General Manager

August 30, 2017

30000 mile service Service dept got me in , explained what was being done and went over what was found,gave me an update on tire's, brakes and I found this to be helpful More

by RJ
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Loralee Trapp
Aug 31, 2017 -

Germain Toyota of Columbus responded

Thank you for your business and kind words about your visit. Best Regards, Rich Newsome General Manager

August 28, 2017

Great service Service was prompt. Employees were courteous and helpful. Good at explaining what they were doing And what may be needed for car upkeep. Great servic More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Campbell
Aug 29, 2017 -

Germain Toyota of Columbus responded

Thank you for your business and your positive feedback. Best Regards, Rich Newsome General Manager

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