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Germain Toyota of Columbus - Service Center

Columbus, OH

4.1
857 Reviews

857 Reviews of Germain Toyota of Columbus - Service Center

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March 02, 2018

excellant service fast,, efficient & thorough service . 50k service was handled and returned to me in less than1 hour . All Toyota recommended maintenance and services More

by DNICHOL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Mitchell
Mar 02, 2018 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your automotive needs. We are happy to know your service visit was a quality experience. Denise and our team look forward to seeing you on your next visit. Best Regards, Rich Newsome General Manager

March 02, 2018

High quality work and on time delivery. They service writer kept me up to date on my vehicle service. The work was finished up in the time promised. Service writer found me a better coupon More

by ddoerring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember my service guys name but he did a great job.
Mar 05, 2018 -

Germain Toyota of Columbus responded

Our staff is always looking out for our guests best interest and works hard to provide a quality experience. Best Regards, Rich Newsome General Manager

March 01, 2018

They are lay consumer I am regular consumer of Toyota service and dealer every service I did with Toyota service because I trust them but on 02/25/18 I make a appointment w More

by HARI.MAHENDRA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Germain Toyota Service Team
Mar 16, 2018 -

Germain Toyota of Columbus responded

We truly understand your frustration and concern. We greatly appreciate that you took the time to speak with our Service Manager Billy Blanton and that your visit was not a typical Germain experience. Our area was experiencing an electrical outage and our dealership remained open unfortunately things didn't run as smoothly as they do normally when we are at full power. Your understanding is greatly appreciated. Best Regards, Rich Newsome General Manager

March 01, 2018

Toyota Care, 15,000 miles Very friendly, really took care of me.I would highly recommend to friends and family. Will not hesitate to bring my car there again. Top notch servic More

by CORD8016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Service Team
Mar 02, 2018 -

Germain Toyota of Columbus responded

We are happy to know you were pleased with your service visit and we look forward to assisting you again. Best Regards, Rich Newsome General Manager

March 01, 2018

Service Appointment The service on my vehicle has been easy to schedule, no long hold times. The department is wonderful at calling and sending reminders regarding servi More

by CHERRUSS40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Mitchell, Hope Liszt, Germain Toyota Service Team
Mar 02, 2018 -

Germain Toyota of Columbus responded

Your kind 5-star rating and awesome review are truly appreciated. Best Regards, Rich Newsome General Manager

March 01, 2018

Excellent Service Germain is always helpful. They let me know what I need without shoving something down my throat. The technician, Joey, is thorough and honest. Ger More

by CHUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey "Floorjack" Dvorscak
Mar 02, 2018 -

Germain Toyota of Columbus responded

We are happy to know that you are always pleased with your service experience. Thank you for sharing. Best Regards, Rich Newsome General Manager

March 01, 2018

XCL/Uber lease vehicle service I have had a generally good overall experience here getting oil changes and tire rotations for my 2017 Corolla LE. Scheduling is online and easy, I'v More

by alanmoore78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Service Team
Mar 02, 2018 -

Germain Toyota of Columbus responded

We thank you for your continued business and truly appreciate your feedback. Our team truly values all our guest's comments and suggestions. See you next visit. Best Regards, Rich Newsome General Manager

March 01, 2018

5000 mile check Denise was friendly and on the ball. I was impressed by her quick greeting as I drove up. She did a fantastic job. I was very impressed. More

by CAMERON8122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Mitchell
Mar 02, 2018 -

Germain Toyota of Columbus responded

We appreciate the kind words about your experience with Denise as well as your business. See you next visit. Best Regards, Rich Newsome General Manager

March 01, 2018

Service Everyone went out of there way to help!!!! The employees in every area at Toyota Germaine are very friendly. I recommend it for service, sales and bod More

by Andrea
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Service Team
Mar 02, 2018 -

Germain Toyota of Columbus responded

Thank you for taking the time to recommend our dealership and for the kind rating. Best Regards, Rich Newsome General Manager

March 01, 2018

Awesome Very great reception. Very helpful and friendly people. The car took a little more than expected to service and repair, but it was worth the wait. More

by ADEL.BILAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2018 -

Germain Toyota of Columbus responded

We apologize for your wait and thank you for your business. Best Regards, Rich Newsome General Manager

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