Germain Toyota of Columbus - Service Center

Tire replacement Toyota was so helpful while working with me when I got a flat tire. Their roadside assistance came and put on my spare tire, they gave me a rental car Toyota was so helpful while working with me when I got a flat tire. Their roadside assistance came and put on my spare tire, they gave me a rental car to drive, and my car was fixed in no time! More

Easy to deal with. I was able to get maintenance work done without a appointment and was able to bundle several items to reduce labor costs.. I was also able to discuss I was able to get maintenance work done without a appointment and was able to bundle several items to reduce labor costs.. I was also able to discuss technical details about my truck with svc tech. More

Service Always been very helpful and always on time . Friendly and always willing to explain things to You. I drive a lot of miles, so I am there often. Always been very helpful and always on time . Friendly and always willing to explain things to You. I drive a lot of miles, so I am there often. More

Excellent Customer Service Although I ended up with an expensive pothole repair to my tire and rim I recovered excellent customer service from greeting through payment. The rep Although I ended up with an expensive pothole repair to my tire and rim I recovered excellent customer service from greeting through payment. The repairs and cost were explained to me and were completed well before the time I was told and my car was washed before being returned to me. More

Very efficient Toyota service is excellent whenever I call for my car to be serviced they get me in with no problem and always willing to help when and where needed Toyota service is excellent whenever I call for my car to be serviced they get me in with no problem and always willing to help when and where needed More

Just not coordinated My car needed service work and body work. The dealership could coordinate the services across the parking lot of their own place. They was no communic My car needed service work and body work. The dealership could coordinate the services across the parking lot of their own place. They was no communication and no coordination, with fingers pointing to the 'other' service as the problem. Complaints to managers and requests to talk to managers went unanswered. It appears that Germain has jus grown too big. I'd recommend staying with a smaller dealership. I now use Coughlin in Heath - very responsive and customer-focused. More

A pleasure to deal with It’s always a pleasure doing business with Germain Toyota. Fast friendly service. Everything is always explained in detail. Clean, comfortable waiting It’s always a pleasure doing business with Germain Toyota. Fast friendly service. Everything is always explained in detail. Clean, comfortable waiting area, with a great coffee maker. Keep up the good service and excellent customer service. More

Will come back again Very friendly & efficient in their work. Listened to my concerns and did not try to sell me more service than I needed. Gave me estimates of future Very friendly & efficient in their work. Listened to my concerns and did not try to sell me more service than I needed. Gave me estimates of future services that I asked about. Also responded promptly to a concern I had after the service was completed. Made me feel very good about them. Raymond Lynch More

Very easy, in scheduling and in service Treated very well, but had a small problem as the info on the label for next service was incorrect, had to return to get corrected. Treated very well, but had a small problem as the info on the label for next service was incorrect, had to return to get corrected. More