Germain Toyota of Columbus - Service Center

Car check up I wanted the dealership to diagnose the issue my car was having not running as smooth as it has in the past. It was making a loud sound when I started I wanted the dealership to diagnose the issue my car was having not running as smooth as it has in the past. It was making a loud sound when I started and while driving. I wasn't sure if was the muffler, but they recommended that I change my spark plugs for $300 and that may fix the issue. Well, it's still not fixed after paying $300 for new spark plugs. More

On Point Fast service and friendly environment. Customer service was nice and my waiting time was a little over an hour and fifteen minuteswhixh is what Josh t Fast service and friendly environment. Customer service was nice and my waiting time was a little over an hour and fifteen minuteswhixh is what Josh told me. More

Great quick service I was greeted right away. I sat in the comfortable lounge waiting for my vehicle to be finished. It did not take as long as expected. I was out the do I was greeted right away. I sat in the comfortable lounge waiting for my vehicle to be finished. It did not take as long as expected. I was out the door sooner than expected. More

Tire replacement Toyota was so helpful while working with me when I got a flat tire. Their roadside assistance came and put on my spare tire, they gave me a rental car Toyota was so helpful while working with me when I got a flat tire. Their roadside assistance came and put on my spare tire, they gave me a rental car to drive, and my car was fixed in no time! More

Easy to deal with. I was able to get maintenance work done without a appointment and was able to bundle several items to reduce labor costs.. I was also able to discuss I was able to get maintenance work done without a appointment and was able to bundle several items to reduce labor costs.. I was also able to discuss technical details about my truck with svc tech. More

Service Always been very helpful and always on time . Friendly and always willing to explain things to You. I drive a lot of miles, so I am there often. Always been very helpful and always on time . Friendly and always willing to explain things to You. I drive a lot of miles, so I am there often. More

Excellent Customer Service Although I ended up with an expensive pothole repair to my tire and rim I recovered excellent customer service from greeting through payment. The rep Although I ended up with an expensive pothole repair to my tire and rim I recovered excellent customer service from greeting through payment. The repairs and cost were explained to me and were completed well before the time I was told and my car was washed before being returned to me. More

Very efficient Toyota service is excellent whenever I call for my car to be serviced they get me in with no problem and always willing to help when and where needed Toyota service is excellent whenever I call for my car to be serviced they get me in with no problem and always willing to help when and where needed More

A pleasure to deal with It’s always a pleasure doing business with Germain Toyota. Fast friendly service. Everything is always explained in detail. Clean, comfortable waiting It’s always a pleasure doing business with Germain Toyota. Fast friendly service. Everything is always explained in detail. Clean, comfortable waiting area, with a great coffee maker. Keep up the good service and excellent customer service. More

Just not coordinated My car needed service work and body work. The dealership could coordinate the services across the parking lot of their own place. They was no communic My car needed service work and body work. The dealership could coordinate the services across the parking lot of their own place. They was no communication and no coordination, with fingers pointing to the 'other' service as the problem. Complaints to managers and requests to talk to managers went unanswered. It appears that Germain has jus grown too big. I'd recommend staying with a smaller dealership. I now use Coughlin in Heath - very responsive and customer-focused. More