Germain Toyota of Columbus - Service Center

Tracy was a wonderful service advisor. While I was waiting for someone to help me, she came to me and she helped with in no time. It was an excellent customer service. While I was waiting for someone to help me, she came to me and she helped with in no time. It was an excellent customer service. More

Informative I was treated very kindly, the wait was not long, the service was informative and very friendly , the waiting area was very clean and inviting I was treated very kindly, the wait was not long, the service was informative and very friendly , the waiting area was very clean and inviting More

Good experience I have had to have my Toyota in the body shop twice over the last couple years. Both times they were quick with repairs and did a great job. Meredith I have had to have my Toyota in the body shop twice over the last couple years. Both times they were quick with repairs and did a great job. Meredith in the front reception area was very friendly and patient with my questions. I suggest they make sure their text message is more accurate. Mine was 3 days off (to my benefit- was early) and made planning other services needed tricky. More

Excelent Service Extremely fast and accurate Dealership and repair center. Will never go anywhere else. They are caring and kind well informed about there vehicles. Wi Extremely fast and accurate Dealership and repair center. Will never go anywhere else. They are caring and kind well informed about there vehicles. Will continue to be a customer for years to come. More

Superior work but sooo slow (3 hours) Quality of service is excellent, however the downside is that they overbook appointments and at the last visit I had to wait 2 to 3 hours for a routin Quality of service is excellent, however the downside is that they overbook appointments and at the last visit I had to wait 2 to 3 hours for a routine 20K maintenance change of oil and tire rotation. Also even after checking out, I had to wait 20 minutes for someone to move another customer's vehicle since I was blocked in the garage. This dealership also does not clean the vehicles like some other dealerships, a plus service that I think all large dealerships should provide to customers. Maybe next time I'll pick a place that provides a higher level service. The employees involved provided friendly and professional service, I would rate them A+ if I also didn't have to wait for them to wait on me when checking in the vehicle. This was not their fault, again overscheduling services was a result of less than desirable results. Kenny was great to talk to during my long wait, he always deserves an A+ regardless from sales to follow up. Even after 2 years he still knows my family profile and names of my daughters. More

Excellent experience My car was due for 80000 check-up. Some unexpected service was found to be necessary. Denise was very professional, courteous and accommodating. I My car was due for 80000 check-up. Some unexpected service was found to be necessary. Denise was very professional, courteous and accommodating. I couldn't have asked for more. More

Wonderful Customer Service The staff is always pleasant and friendly. They value my time. Any questions I have are always answered & explained in detail. Keep on treating the wa The staff is always pleasant and friendly. They value my time. Any questions I have are always answered & explained in detail. Keep on treating the way you have & I'll be a customer for life. Kudos! More

Great Liked it is people friendly and great service waiting area was very comfortable and homey i just liked it and was best best experience i had from a de Liked it is people friendly and great service waiting area was very comfortable and homey i just liked it and was best best experience i had from a dealership More

Excellent service Great attention to details in keeping me informed of progress.Comfortable waiting area and great coffees. Great place to enjoy the time reading. Good Great attention to details in keeping me informed of progress.Comfortable waiting area and great coffees. Great place to enjoy the time reading. Good follow up. More

Great experience Tracy was very professional and knowledgeable about the service that was needed on my vehicle. I will be returning for service in the future. Thanks!! Tracy was very professional and knowledgeable about the service that was needed on my vehicle. I will be returning for service in the future. Thanks!! More