Germain Toyota of Columbus - Service Center

30,000 mile check up Outstanding job. Out in just under an hour and everything that was done was explained.The staff was polite and professional. They service department i Outstanding job. Out in just under an hour and everything that was done was explained.The staff was polite and professional. They service department is why I will buy my next car at Germain. More

Prices I was told that I needed a new battery, which was very pricy. I had the battery checked and it had a full charge. I was also told that I needed an ali I was told that I needed a new battery, which was very pricy. I had the battery checked and it had a full charge. I was also told that I needed an alignment , it would cost $109.00 + $125.00 for labor. This is outrageous. I called around and can get it done for $64.30 out the door. I was very dissappointed with the staff there. I have been there many times before and now I wonder if the were telling me the truth about other service needs. I also bought my Corolla from Germain, I paid it off and was never late with a payment. More

Poor Service Work Bought a used car, paid for out right. Car needed work (brakes). Got the car two days later. Brakes felt and sound awful. Took it to my mechanic. Bought a used car, paid for out right. Car needed work (brakes). Got the car two days later. Brakes felt and sound awful. Took it to my mechanic. Passenger side caliper bolt was loose and drivers side was missing a caliper bolt. DO NOT have your car serviced here!! The sales side was good and Tanesha was easy to work with! More

Very friendly with great service. A nice waiting area. And I was given a great breakfast. The service was speedy and my car was washed. Can’t ask for more. A nice waiting area. And I was given a great breakfast. The service was speedy and my car was washed. Can’t ask for more. More

Excellent and honest. I had an extension on my warranty due to a factory problem. The service person I worked with was informative, thorough and honest. I was given a loan I had an extension on my warranty due to a factory problem. The service person I worked with was informative, thorough and honest. I was given a loaner car during the repair. It was a smooth experience! More

Great Service The entire experience was excellent: service completed on time and all work done correctly. Price was as advertised. The waiting area and coffee ma The entire experience was excellent: service completed on time and all work done correctly. Price was as advertised. The waiting area and coffee make the wait pleasant. More

Good service I was in for a recall repair. It took a little longer than Toyota mentioned in the notice. The center did have hot beverages and snacks, which was a I was in for a recall repair. It took a little longer than Toyota mentioned in the notice. The center did have hot beverages and snacks, which was a nice touch. Plus a vending machine that took a card. Plain water even for sale would be nice. I’m limited on what I can drink is why I mention it but I could make due. Friendly employees. Of course they mention every possible service you need, and I just got one of five because I’m out or work. More

Tracy was a wonderful service advisor. While I was waiting for someone to help me, she came to me and she helped with in no time. It was an excellent customer service. While I was waiting for someone to help me, she came to me and she helped with in no time. It was an excellent customer service. More

Informative I was treated very kindly, the wait was not long, the service was informative and very friendly , the waiting area was very clean and inviting I was treated very kindly, the wait was not long, the service was informative and very friendly , the waiting area was very clean and inviting More

Good experience I have had to have my Toyota in the body shop twice over the last couple years. Both times they were quick with repairs and did a great job. Meredith I have had to have my Toyota in the body shop twice over the last couple years. Both times they were quick with repairs and did a great job. Meredith in the front reception area was very friendly and patient with my questions. I suggest they make sure their text message is more accurate. Mine was 3 days off (to my benefit- was early) and made planning other services needed tricky. More