Germain Toyota of Columbus - Service Center

Professional and Honest I received an email with a coupon for an oil change from the Germain service department so I decided to take advantage of the offer. I scheduled an ap I received an email with a coupon for an oil change from the Germain service department so I decided to take advantage of the offer. I scheduled an appointment quickly over the phone and when I arrived I was greeted by the service personel. My service advisor let me know that although the coupon I intended to use wasn’t valid for my vehicle, (it was for conventional oil and my Sienna uses synthetic) she would be willing to net the discount for the more expensive oil change. She then directed me to the customer lounge which was very clean and comfortable, there was coffee, water, and snacks available. While I was waiting my service advisor came out and let me know I was due for a 60k service and a new cabin air filter, she wasn’t pushy at all when I declined the 60k service, and let me know they would be finished shortly. While I waited for my service to be completed I was greeted by the service manager who simply wanted to ensure I had everything I needed. I was in and out within an hour and they even washed my car! Suffice to say I’m not the kind of person who generally gets service at the dealership, but I did feel a higher level of quality and customer service at Germain than I ever have at my usually quick lube place in the past. I will continue to shop for and purchase my vehicles at Germain and I will keep them in mind for service in the future. More

Great service experience at Germain I had a wonderful experience at Germain for my 35k service. All of the employees were very helpful, especially Billy who made me feel at home and got I had a wonderful experience at Germain for my 35k service. All of the employees were very helpful, especially Billy who made me feel at home and got everything completed quickly. More

25,000 checkup I was pleased with the speed and accuracy of my service. All the staff was friendly and the waiting area is very clean and welcoming I was pleased with the speed and accuracy of my service. All the staff was friendly and the waiting area is very clean and welcoming More

30,000 mile check up Outstanding job. Out in just under an hour and everything that was done was explained.The staff was polite and professional. They service department i Outstanding job. Out in just under an hour and everything that was done was explained.The staff was polite and professional. They service department is why I will buy my next car at Germain. More

Prices I was told that I needed a new battery, which was very pricy. I had the battery checked and it had a full charge. I was also told that I needed an ali I was told that I needed a new battery, which was very pricy. I had the battery checked and it had a full charge. I was also told that I needed an alignment , it would cost $109.00 + $125.00 for labor. This is outrageous. I called around and can get it done for $64.30 out the door. I was very dissappointed with the staff there. I have been there many times before and now I wonder if the were telling me the truth about other service needs. I also bought my Corolla from Germain, I paid it off and was never late with a payment. More

Poor Service Work Bought a used car, paid for out right. Car needed work (brakes). Got the car two days later. Brakes felt and sound awful. Took it to my mechanic. Bought a used car, paid for out right. Car needed work (brakes). Got the car two days later. Brakes felt and sound awful. Took it to my mechanic. Passenger side caliper bolt was loose and drivers side was missing a caliper bolt. DO NOT have your car serviced here!! The sales side was good and Tanesha was easy to work with! More

Very friendly with great service. A nice waiting area. And I was given a great breakfast. The service was speedy and my car was washed. Can’t ask for more. A nice waiting area. And I was given a great breakfast. The service was speedy and my car was washed. Can’t ask for more. More

Excellent and honest. I had an extension on my warranty due to a factory problem. The service person I worked with was informative, thorough and honest. I was given a loan I had an extension on my warranty due to a factory problem. The service person I worked with was informative, thorough and honest. I was given a loaner car during the repair. It was a smooth experience! More

Great Service The entire experience was excellent: service completed on time and all work done correctly. Price was as advertised. The waiting area and coffee ma The entire experience was excellent: service completed on time and all work done correctly. Price was as advertised. The waiting area and coffee make the wait pleasant. More

Good service I was in for a recall repair. It took a little longer than Toyota mentioned in the notice. The center did have hot beverages and snacks, which was a I was in for a recall repair. It took a little longer than Toyota mentioned in the notice. The center did have hot beverages and snacks, which was a nice touch. Plus a vending machine that took a card. Plain water even for sale would be nice. I’m limited on what I can drink is why I mention it but I could make due. Friendly employees. Of course they mention every possible service you need, and I just got one of five because I’m out or work. More