Germain Toyota of Columbus - Service Center

Very professional approach Dealt with a persistent problem with great understanding and patience and in a relatively brief period of time. Was very fair and accommodating. Pleas Dealt with a persistent problem with great understanding and patience and in a relatively brief period of time. Was very fair and accommodating. Pleasant waiting atmosphere. More

Recall Appointment Super easy to make appointment, Joe was very friendly, and the repair was done quickly. Great experience and will return in the future. Thank you! Super easy to make appointment, Joe was very friendly, and the repair was done quickly. Great experience and will return in the future. Thank you! More

Prompt and efficient! I had a 7:30 appointment. They took the car as soon as I got there and it was done by 8:30. I do wonder what happened to the free car washes I used to I had a 7:30 appointment. They took the car as soon as I got there and it was done by 8:30. I do wonder what happened to the free car washes I used to get when I brought he car in for service, however. More

Very good people. Billy. The service manager was very helpful, I will do business with Germain Toyota again. Thanks for the help Billy. Very friendly people. Very nice Billy. The service manager was very helpful, I will do business with Germain Toyota again. Thanks for the help Billy. Very friendly people. Very nice break waiting area. More

Trusted Toyota Service I have had good experiences at the service center each and every-time I've taken my FJ Cruiser and MR2 Spyder for service....wouldn't go anywhere else I have had good experiences at the service center each and every-time I've taken my FJ Cruiser and MR2 Spyder for service....wouldn't go anywhere else. All service providers, especially Joseph Campbell are first class... I truly appreciate the attentiveness to detail. More

Check under body and fix turn signal Ran over a metal rod sticking out of a parking block. Pulled under body plastic shield loose and ripped wire connector to left turn signal and broke b Ran over a metal rod sticking out of a parking block. Pulled under body plastic shield loose and ripped wire connector to left turn signal and broke bulb. Customer service got me in the same day I called. Teresa Wilson took my info at dealership and got my car into service. She understood what happened and had the lower plastic shield adjusted and re-installed at no cost. My left turn signal connector was rewired into existing harness and the broken turn signal bulb was replaced at a reasonable cost. I'm one of those quys that love their car and always want it in tip top running order. I really appreciated the super fast and experienced service I recieved from Germain Toyota. More

new car maintenance The staff was ready for me when I got there. I was treated politely. The work was done in a little less time than he service man estimated. I enjoy The staff was ready for me when I got there. I was treated politely. The work was done in a little less time than he service man estimated. I enjoyed a cup of coffee and clean waiting area. The follow-up on my car was explained well and my car was ready to go. Thank you! More

Pleased with service. I am very pleased with the outstanding customer service I received from Joe Campbell. He was professional and friendly. He didn't talk over my head I am very pleased with the outstanding customer service I received from Joe Campbell. He was professional and friendly. He didn't talk over my head and he wasn't aggressive in explaining to me the maintenance (repairs) I needed for my car. I got the recommended repairs and was a happy customer when I left. Ruby Stewart More

Great customer service! I’ve purchased two vehicles from Germain and have used them for all services on my cars. They’re courteous, friendly and I always get great customer I’ve purchased two vehicles from Germain and have used them for all services on my cars. They’re courteous, friendly and I always get great customer service. More

20,000 scheduled maint. Tracy Goleman was your service rep. She got me in for service quickly , answered some concerns I had and got me out in 44 minutes. She is a keeper. Tracy Goleman was your service rep. She got me in for service quickly , answered some concerns I had and got me out in 44 minutes. She is a keeper. More