Germain Toyota of Columbus - Service Center

Overall, reliable, pleasant, helpful, and reasonable. Usually, Denise Mitchell is my go-to service rep. She knows her stuff, stays on top of what's going on with my car, explains everything thoroughly, a Usually, Denise Mitchell is my go-to service rep. She knows her stuff, stays on top of what's going on with my car, explains everything thoroughly, and is just an all-around, really nice woman; and I enjoy seeing her every time I go in for service. That personal touch of knowing with whom I am dealing makes me feel more relaxed about getting my car serviced as it's always anxiety-producing since I never know what might come up. Also, I really like the car credit card that I can pay off interest-free. That takes a lot of the worry out of the equation. I used to be a VW person and switched back around 2001 when I got my first RAV4. I found Midwest Auto to be really arrogant, unfriendly, unhelpful and too expensive so when I first started going to this dealership, I was really leery. After over, 16 years of going to Germain, I feel I'm in pretty good hands. More

Great customer service All scope of work was described to me completely. All service including a car wash was done in a very timely manner. I was immediately notified once All scope of work was described to me completely. All service including a car wash was done in a very timely manner. I was immediately notified once service had been completed More

No a great services My previous sevice they charged me for a tire rotation nad they did not even touch my tires, I know because one of my tires have a little mark. I ment My previous sevice they charged me for a tire rotation nad they did not even touch my tires, I know because one of my tires have a little mark. I mentioned to sevices guy this time, and he don't do nothing about it not even the tires rotation. They guys are not really helpful at all, they should be try to be a little more friendly as well. More

Recheck of a recent service visit. I had a routine service on my 2016 Toyota Highlander on March 16. Within several days I noticed an oil had leaked from the car. I called the dealers I had a routine service on my 2016 Toyota Highlander on March 16. Within several days I noticed an oil had leaked from the car. I called the dealership to have it checked and they said I could set up an appointment or just stop in. I stopped in on March 21 and was again helped by Joe Campbell. He immediately remembered me and told me he would take the car into service and have a new oil change completed. Joe explained to me the service technician found a cracked gasket or bushing. They changed the oil and replaced the defective part. I only had to wait 30 to 40 minutes. I was very satisfied. More

fast, friendly and efficient I received quick service as soon as I pulled into the dealership. estimate for the routine service also included any factory recalls, which was perfor I received quick service as soon as I pulled into the dealership. estimate for the routine service also included any factory recalls, which was performed on my Tacoma as I waited. More

Everything completed in a timely manner I brought my 2016 Sienna in for the 30,000 mile service. Always like to keep maintenance up to date. Also, had a rattle in the driver side window. The I brought my 2016 Sienna in for the 30,000 mile service. Always like to keep maintenance up to date. Also, had a rattle in the driver side window. They took off the door panel, found the problem and eliminated the noise. There was no charge for this as it was still under warranty. Very pleased. More

20000 mile service always easy and quick Fast service rewrites when I entered garage very friendly and helpful Asked about purchasing set of tires for my 2017 Prius v. Says tires look good Fast service rewrites when I entered garage very friendly and helpful Asked about purchasing set of tires for my 2017 Prius v. Says tires look good no need right now More

Very professional approach Dealt with a persistent problem with great understanding and patience and in a relatively brief period of time. Was very fair and accommodating. Pleas Dealt with a persistent problem with great understanding and patience and in a relatively brief period of time. Was very fair and accommodating. Pleasant waiting atmosphere. More

Prompt and efficient! I had a 7:30 appointment. They took the car as soon as I got there and it was done by 8:30. I do wonder what happened to the free car washes I used to I had a 7:30 appointment. They took the car as soon as I got there and it was done by 8:30. I do wonder what happened to the free car washes I used to get when I brought he car in for service, however. More

Very good people. Billy. The service manager was very helpful, I will do business with Germain Toyota again. Thanks for the help Billy. Very friendly people. Very nice Billy. The service manager was very helpful, I will do business with Germain Toyota again. Thanks for the help Billy. Very friendly people. Very nice break waiting area. More