Germain Toyota of Columbus - Service Center

I love the way my car looks. Great job. Courteous and professional associates. I will let my family and friends know about the great service I got. professional associates. I will let my family and friends know about the great service I got. More

I love Germain I have purchased 3 vehicles from them. I feel their service department is awesome regardless if you are there for an oil change or touch up paint they are very friendly! feel their service department is awesome regardless if you are there for an oil change or touch up paint they are very friendly! More

I came in for oil change in the morning I left more than two hours after. I tried to leave first time a warning light were still on so I had to go back in and they took it back. Second time I left got to th two hours after. I tried to leave first time a warning light were still on so I had to go back in and they took it back. Second time I left got to the highway and they called and asked me to bring it back. Turns out they cracked the cap when putting everything back and I was leaking oil. I also didn't appreciate when I made the apt. The oil change said 49.95 and didn't specify what type of oil. And when I get there I'm told I couldn't have that price. That was conventional only. I shoes her nowhere did it say conventional. I also told her how I had been trying to get in for over a week and the website said they would call but noone did. I tried three times that way. I also told her of the coupons I had seen. 25%off oil change, $10 off... Just to name a few. She didn't acknowledge I said it. They may have expired when I finally got the appointment but toyota always took expired coupons in the past. More

Everything was perfect. I didn't have to wait long for my oil change. The bonus was the cat wash. Definitely would recomeend this service dept oil change. The bonus was the cat wash. Definitely would recomeend this service dept More

Always great service here. And a great selection of rental cars while waiting on the service to be done. The packets of information they give after service is complete is very helpful in knowing of any rental cars while waiting on the service to be done. The packets of information they give after service is complete is very helpful in knowing of any issues on the vehicle. More

Service is very good. perfect timing. Area is clean. Thank you to Brandon Dawson, he take care my car and advise me when I bring next service. Thank you to Brandon Dawson, he take care my car and advise me when I bring next service. More

Work was done prior to estimated time which was a nice surprise. Staff was friendly. Loved my car was clean and vacuumed at time of pick up. surprise. Staff was friendly. Loved my car was clean and vacuumed at time of pick up. More

Thanks for the pickup and delivery benefit. Had a recall on my Highlander to be done as well as a scheduled oil change. The recall notice I received in the mail said the recall replacement could take up to on my Highlander to be done as well as a scheduled oil change. The recall notice I received in the mail said the recall replacement could take up to four hours to repair. Being a senior, I wasn't looking forward to sitting at the dealership for that amount of time due to the virus. My car was picked up at 10am and delivered back at 1:15pm. That was great timing. More

Brandon Hood was very professional. He understands Brandon Hood was very professional. He understands customers' feelings and tries his best to help them and make them leave with a pleasant experience Brandon Hood was very professional. He understands customers' feelings and tries his best to help them and make them leave with a pleasant experience. Can be a role model for his customer service team. Thank you Brandon. More