Germain Toyota of Columbus - Service Center

Bad EGR Valve and ball joint I have been going to this dealership as long as I can remember for service and have always been very happy with them. Over a year ago my car started c I have been going to this dealership as long as I can remember for service and have always been very happy with them. Over a year ago my car started consuming oil. At the time, I was told it was not an issue. I pressed the issue because oil doesn’t just disappear, you are either buring it or leaking it. They assured me it was fine. Cut to about a month or so ago, my car began running loud and a yellow triangle with an exclamation point inside it would randomly flash but not stay lit but the car stared running loudly. I tried to check my oil and of course the hood latch was stuck. I made an appointment but in the mean time my father was able to get the hood open. To my shock I had a QUART of oil (very thick black oil) in my car. So clearly the oil issue that “wasn’t an issue” over a year ago has now became a big issue. I put oil in it and took it straight to Germain. At this point, they suggested oil cleaner and an oil consumption test at my expense. I did both of these. They indicated some cars were having this issue and covered under a warranty but my was not. After that service, I went home and began researching. Apparently oil consumption is a common problem among the Prius generation I own. Armed with my newly gained knowledge I called and spoke to the service manager (I can’t remember his name) and he said if the car was rattling when it starts then it is covered under the warranty. This would have been very helpful information earlier in the process since my car was making that noise, if they would have asked if it was doing this I would have saved the cost of the oil cleaner and time because now I had to go back in to start the oil consumption test over and get the EGR valved changed under the correct coding in their computer system. The cost of the new valve and other related parts were now covered at no cost. My car continued to make a ridiculously loud noise. So I assumed it was engine damaged, I took it back. This time I was told the ball joint was going bad (keep in mind it was making that noise the last 2 times it was at their service center-I assumed it was related to the oil issue but I would have thought they might notice this noise and know it wasn’t related but I guess not). 1400 dollars later I have a new ball joint ($700) and other suggested maintenance (another $700) and my car seems to be fixed. I know this sounds like a very negative review but it really isn’t, overall I am happy with the service. I wish they would automatically check all Prius EGR valves of the cars that are in the group having this problem before it is a big issue or at least ask the owners if there is a rattle when they start their car. I get that they don’t want to do a recall and that that decision is up to Toyota and not the dealership but the dealership could help the customers avoid a big headache by checking or asking. Again, in the end I was very satisfied with the service department and happy they worked through this issue with me. Tracy is a saint and did a fabulous job. More

Excellent dealership with the best staff ! Purchased my first ever car from a dealership from Germain Toyota. The best experience ever, the sales rep Norm was honest and provided us with great Purchased my first ever car from a dealership from Germain Toyota. The best experience ever, the sales rep Norm was honest and provided us with great deals and options. The agent from finance department Asher that took care of our paper work was also great and really friendly and caring ! I don’t have a single thing bad to to say about this dealership. The service department was great as well had me taken care of in no time ! Overall I had a excellent experience. More

A pleasant experience all around Taking your car in for service is usually no fun, but the people at Germain make it less onerous by being friendly and attentive. The waiting room is Taking your car in for service is usually no fun, but the people at Germain make it less onerous by being friendly and attentive. The waiting room is quite spacious and comfortable, and complimentary coffee a much-welcomed feature, especially at 7 AM! More

Fast and Friendly As always, service was fast and the people were friendly and knowledgeable. I didn't buy my current vehicle from this dealer, but my experience wit As always, service was fast and the people were friendly and knowledgeable. I didn't buy my current vehicle from this dealer, but my experience with their service team will have them away the topof the list the next time I buy. More

Car Maintenance They informed me that I was in need of 90,000 service. The service was expensive so I could not get it all done at once. I am planning to go back in They informed me that I was in need of 90,000 service. The service was expensive so I could not get it all done at once. I am planning to go back in couple of weeks and have the remaining things done. I was thankful they informed me of the service. More

Very comfortable and efficient I went in for a safety recall. I was met as soon as I drove in. Everything was done well and in a timely manner. The service was reviewed with me and I went in for a safety recall. I was met as soon as I drove in. Everything was done well and in a timely manner. The service was reviewed with me and any needs that were found were discussed with. There was no pressure to do more than what I wanted. More

They were faster then expected them too. This was my first oil change with my new car i’ve recently purchase with Germain Toyota. When I got in they told me a hour and a half wait, 30 minutes This was my first oil change with my new car i’ve recently purchase with Germain Toyota. When I got in they told me a hour and a half wait, 30 minutes later they were done. Amazing. More

60000 miles service I was greeted within a few minutes. Found out I needed brakes replaced and Joe found a discount for that work. He kept me informed as the service went I was greeted within a few minutes. Found out I needed brakes replaced and Joe found a discount for that work. He kept me informed as the service went along. upon completion he went over everything that was done. More

Outstanding Service I have used Germain Toyota's Service Center for years to perform routine maintenance on my Toyota cars. I say routine maintenance because that's all t I have used Germain Toyota's Service Center for years to perform routine maintenance on my Toyota cars. I say routine maintenance because that's all they have ever needed! The level of service the Germain Team provides is fantastic. I have worked with Tracy and Teresa primarily and both are exceptional associates. They explain what they are going to have performed and fulfill their promise delivering my cars right on time. I believe they are open, honest, and offer the best price. What more can you ask for! More

Great Service Every time I come for service, I know my car is going to run better after I leave. I can't thank you enough for all that you do. Joe Campbell did an e Every time I come for service, I know my car is going to run better after I leave. I can't thank you enough for all that you do. Joe Campbell did an excellent job!!! More