Germain Toyota of Columbus - Service Center

Polite, Efficient and Professional I was able to reschedule my service appointment through the web site for the same day. The service coordinators and technicians were friendly and time I was able to reschedule my service appointment through the web site for the same day. The service coordinators and technicians were friendly and timely with their tasks. The entire facility was clean, comfortable and professional. More

The best preparation for tomorrow. Customer service begins with the entranceway this begins the best preparation for tomorrow doings todays work superbly well .The service desk is just Customer service begins with the entranceway this begins the best preparation for tomorrow doings todays work superbly well .The service desk is just a desk but with qualified and exceptional employees they become a vital key for success and make the dealership a 5 star plus service center. Teresa Wilson and Tracey Goleman are excellent service employees from the entrance greet with a smile to the service write up and the explanation of the 5 star service that that was performed. More

Friendly, very helpful Teresa was very friendly and took care of my needs very professionally. I will ask for her whenever I return for any future service appointments. Teresa was very friendly and took care of my needs very professionally. I will ask for her whenever I return for any future service appointments. More

10000 mile service My Service was completed quicker than I had anticipated. I requested my car be washed and they complied.. The waiting area waiting clean and comfort My Service was completed quicker than I had anticipated. I requested my car be washed and they complied.. The waiting area waiting clean and comfortable. More

Tentative I had an issue with my 2017 Toyota RAV driving to work on a Monday morning, phoned Germain and they got me in at 2:00 that afternoon. Researched and f I had an issue with my 2017 Toyota RAV driving to work on a Monday morning, phoned Germain and they got me in at 2:00 that afternoon. Researched and fixed the issue and had me on the road within a few hours. More

Issues not resolved. I came into the dealership for regular maintenance and also the ongoing issues of the hatch piston problem and the nonworking hatch sensor. This was m I came into the dealership for regular maintenance and also the ongoing issues of the hatch piston problem and the nonworking hatch sensor. This was my second time for the hatch lift issues. Parts needed to be ordered and I had to come back the next day. After a lengthy wait for my vehicle to be finished I was told all was fixed. Not true. The outside lift sensor did not work consistently at first and then not at all. The service advisor wanted me to leave the car but I did not want a rental. I purchased this RAV4 after being a loyal Lindsay Honda customer for many years. Lindsay offers free shuttle service which Germaine does not. I hope I did not make a mistake. Pending the repairs not resolved and the lack of a shuttle I cannot recommend this service center. More

Distrust and Shady Service Hello, My name is Amber Wilson and I have been going to Germain Toyota for over 10 years and have never experienced the shadiness I did last Saturday Hello, My name is Amber Wilson and I have been going to Germain Toyota for over 10 years and have never experienced the shadiness I did last Saturday on March 31, 2018. I called to schedule a service and went over everything with the lady over the phone. She told me the price was $249/$239 (couldn't remember which one) and it was set. Saturday I walked in and waited on Denise, my lady. She was busy with another client so the gentleman to her left checked me in. He was finishing up the paperwork when he asked how much for a 60,000 service and the lady to his left said "$410". He was writing that down when I asked about that price because I was told a price much less over the phone. He did went to another price, $279. After leaving I walked over to where a there was a brochure with the prices listed and it said $239. I asked about the difference and he then dropped my price, taking off some because I was not getting all the service done. Later when I came back to pay it still had the old price on it. I had to, again, bring up the correct price. Thank goodness I kept the note from him saying how much he was going to charge me. This inconsistency is terrible and doesn't build anything other than mistrust. It felt very shady and so nonchalant. Please reach out with any questions or concerns! Amber More

Friendly Very patient and committed to providing exceptional service. To top it off being genuine makes a difference! Hard to find good people who love what th Very patient and committed to providing exceptional service. To top it off being genuine makes a difference! Hard to find good people who love what they do! More

awesome kock your socks off service I came in without an appointment and the associate was still able to fit me in. The associate was very friendly and knowledgeable. I love my Toyota a I came in without an appointment and the associate was still able to fit me in. The associate was very friendly and knowledgeable. I love my Toyota and I always have my service done at the dealership to assure it's done correctly. Thanks for the knock your socks off awesome service. Edwina More

Excellent Customer Service Billy was very informative and helpful. He provided excellent customer service! I also appreciated getting serviced so quickly. I had an oil change ap Billy was very informative and helpful. He provided excellent customer service! I also appreciated getting serviced so quickly. I had an oil change appt and they got me in and out. More