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Germain Toyota of Columbus - Service Center

Columbus, OH

4.1
857 Reviews

857 Reviews of Germain Toyota of Columbus - Service Center

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April 07, 2018

Wheel Bearing Problem And Bad Tire Noise I plan not to go back back Germain Toyota for any other services coz I had to report the same issue for 7 times. Thanks More

by ADHIKARIHARI92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy Goleman, Billy Blanton
Apr 12, 2018 -

Germain Toyota of Columbus responded

We understand your frustration and sincerely apologize that you had this unsatisfactory experience. You worked with our new Service Manager Billy and had a positive outcome where this matter is concerned. If you have a new issue that has surfaced please reach out to Billy so he may begin the diagnostic process. Our aspiration is still to regain your trust and faith back in our dealership. Best Regards, Rich Newsome General Manager

April 07, 2018

JUST PERFECT I got tired overpaying for oil changes and found an ad for Germain and decided to give it a try. I had no problem scheduling an appointment,everyone i More

by GABRAM3127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
Apr 09, 2018 -

Germain Toyota of Columbus responded

Our team appreciates you taking time to share your positive feedback. We look forward to your next visit. Best Regards, Rich Newsome General Manager

April 07, 2018

Tire noise. Third visit for helicopter sound. They did front end alignment. Said sound will disappear. Well see. Thats why a 4star n not 5 star Still have More

by PSISKA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
Apr 09, 2018 -

Germain Toyota of Columbus responded

We are disappointed to know that you are still experiencing the same concern. Please give Tracy a call and bring your car back in so we can try to figure this out. Best Regards, Rich Newsome General Manager

April 07, 2018

Germain Toyota's Service I had a great experience with Germain Toyota. They informed me about everything that a 30,000 mile inspection would include. They were polite and v More

by JANPEARLJMH56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Hessel
Apr 09, 2018 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your automotive service needs. We are happy to know your visit was a positive one. Best Regards, Rich Newsome General Manager

April 06, 2018

Regular Maintenance visit Took car in for regular maintenance under Toyota Care. Was treated very well no problems. Wait was little over an hour. Car wash leaves spots all More

by RJAMISON001
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Denise Mitchell
Apr 09, 2018 -

Germain Toyota of Columbus responded

Thank you for your business and 5-star rating. Best Regards, Rich Newsome General Manager

April 05, 2018

Excellent Service Quick, efficient Service. Very polite and helpful service personnel. I would recommend their service to any Toyota owners. I never have to wait over l More

by sarasota862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2018 -

Germain Toyota of Columbus responded

We appreciate your positive feedback regarding your experience with our service department as well as your business. Best Regards, Rich Newsome General Manager

April 05, 2018

First new car service I took my new RAV4 in for the first 6 month check up. They did not change oil as I only have 2,500 miles on it. They said it would take an hour but we More

by CCCEBIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2018 -

Germain Toyota of Columbus responded

Thank you for leaving us this kind review. We sincerely apologize for the wait and appreciate your understanding and patience. Best Regards, Rich Newsome General Manager

April 05, 2018

Car in for service Service department was friendly and professional in what they do. What they need is a service car so when you bring your car in and don't have a ride More

by RRAKES6949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Service Team
Apr 06, 2018 -

Germain Toyota of Columbus responded

We thank you for your business and 5-star rating. We also appreciate your feedback regarding a shuttle. Best Regards, Rich Newsome General Manager

April 05, 2018

Oil change The advisor Joe helped me out and he was very friendly and helpful! Will definitely be returning and working directly with Joe! He kept me updated on More

by JOEYDVORSCAK11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Campbell
Apr 06, 2018 -

Germain Toyota of Columbus responded

Thank you for taking the time to let us know about your experience with Joe. Joe and our team are dedicated to making sure you and your vehicle stay safely on the road advising you of any needed maintenance. Like you said, our advice is in need of urgency in a pressure-free atmosphere. Best Regards, Rich Newsome General Manager

April 05, 2018

Great service. Nice customer service We showed up mid-day without an appointment and were able to get in right away. They initially said a it would take a couple of hours but it only woun More

by JBORGER424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Hessel
Apr 06, 2018 -

Germain Toyota of Columbus responded

Thank you for sharing your positive experience. We are pleased our team was able to complete your service earlier than expected. Best Regards, Rich Newsome General Manager

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