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Germain Toyota of Columbus - Service Center

Columbus, OH

4.1
857 Reviews

857 Reviews of Germain Toyota of Columbus - Service Center

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April 21, 2018

Quick service I had a family emergency and needed to have my Tacoma serviced before leaving. Our service representative got us in that day service was completely q More

by WW1474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Goleman, Billy Blanton
Apr 23, 2018 -

Germain Toyota of Columbus responded

Our team is so sorry to learn of your family emergency and are pleased to learn Tracy was able to take such great care of you and get you own your way. Best Regards, Rich Newsome General Manager

April 20, 2018

Quick and easy This was a basic maintenance visit. I took some work to do, and was surprised when I was only a half an hour into my work and they said the car was re More

by GKNIGHT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Service Team
Apr 23, 2018 -

Germain Toyota of Columbus responded

We are happy to know that we exceeded your expectations. Thanks for sharing. Best Regards, Rich Newsome General Manager

April 20, 2018

"Great Review" Hope Lizt was, as always, terrific in getting me scheduled. Such a pleasant person! Teresa Wilson did a very good job getting me in and out. Good exp More

by richard vickers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hope Liszt
Apr 23, 2018 -

Germain Toyota of Columbus responded

You kind words about your experience with both Hope and Teresa are truly appreciated. Thank you for your business. Best Regards, Rich Newsome General Manager

April 20, 2018

Preventive Maintenance Recommended Service Follow-up on a service that was recommended by service advisor due to the mileage on my vehicle. Service was great, the work was completed in . effici More

by MMITCHELLJR7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2018 -

Germain Toyota of Columbus responded

Thank you for your business and for sharing our service team's professional and friendly approach. Best Regards, Rich Newsome General Manager

April 20, 2018

Good service, no surprises The work done was satisfactory, if more expensive than anticipated. The wait time was longer than expected. The waiting area was very comfortable and More

by dco18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Hessel
Apr 23, 2018 -

Germain Toyota of Columbus responded

Thank you for leaving us this feedback about your visit. We do apologize for your longer than expected wait. Best Regards, Rich Newsome General Manager

April 20, 2018

Friendly Place Teresa was very nice as soon as I walked in, made me feel like I was walking to my own home. All the work on my car was done in a timely manor and I w More

by ropchob23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2018 -

Germain Toyota of Columbus responded

Thank you for sharing Teresa's ability to make our guests feel like family. We appreciate your business and will see you next time. Best Regards, Rich Newsome General Manager

April 20, 2018

The service was excellent Teresa was very friendly and she kept posted on my car service while I waited. Keep up the excellent customer service Teresa.i will likely return.for More

by AYALLEN57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2018 -

Germain Toyota of Columbus responded

Thank you for letting us know that Teresa took excellent care of you. We hope you will visit us again. Best Regards, Rich Newsome General Manager

April 19, 2018

Amazing. Everyone is ALWAYS friendly Germain has the most friendly staff in the service dept. always nice, always offers a car wash, and is always making sure I understand my inspection. More

by AMGEIGER93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Service Team
Apr 20, 2018 -

Germain Toyota of Columbus responded

Thank you for your business and the kind 5-star rating. We appreciate your continued business. Best Regards, Rich Newsome General Manager

April 19, 2018

Fast and efficient I was met on time by the service rep. The paperwork was completed in a timely manner as was the agreed upon service. The work was completed in a short More

by Moe Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the cashier...not sure of her name, Hope Liszt, Joe Campbell
Apr 20, 2018 -

Germain Toyota of Columbus responded

Your business is truly valued by all of us here at Germain Toyota. Thank you for sharing your experience. Best Regards, Rich Newsome General Manager

April 18, 2018

oil Change Got oil change, put on there for car wash(never had to ask for one at Acura they did it automatically) had car for two days so went and picked car up More

by TNC987
Recommend Dealer
No
Employees Worked With
Germain Toyota Service Team
Apr 19, 2018 -

Germain Toyota of Columbus responded

We sincerely apologize that your recent service visit did not meet your expectations and we failed to complete your car wash. From time to time our car wash requires maintenance. Your visit happened to fall during the time we had scheduled maintenance to allow the car wash to drain correctly. Our staff should have properly informed you during your visit. Our repairs are complete and we would be happy to provide you with a car wash. Please stop back by and ask for Billy Blanton, Billy is our Service Manager and he will be happy to have your car washed as soon as you are available. We apologize for any inconvenience this may cause. Our goal is excellent service every time, before during and after you bring your car in. Best Regards, Rich Newsome General Manager

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