Germain Toyota of Columbus - Service Center

Great service , high price. Quality is more important though. I would visit again because of the certified Toyota technicians. The waiting area is comfortable. I al , high price. Quality is more important though. I would visit again because of the certified Toyota technicians. The waiting area is comfortable. I always enjoy an espresso drink while I wait. More

Good representative, Good work. Your body shop representative (Chris) was excellent in keeping me posted on work progress. Paint and body work is excellent. The van was hit at the Your body shop representative (Chris) was excellent in keeping me posted on work progress. Paint and body work is excellent. The van was hit at the right front wheel and drives perfect, however there is no actual way I can evaluate the quality of any diagnostic and corrective measures performed on the front drive mechanicals till there are some more miles driven. More

Great customer experience I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles from this location and truly appreciate being valued customers. More

Perfect Fit In town for the day and needed service maintenance on my Rav 4. Called them between doctor appointments and they got me scheduled.. I was in and out In town for the day and needed service maintenance on my Rav 4. Called them between doctor appointments and they got me scheduled.. I was in and out in the time they promised. Thanks to the scheduler Blount and service associate Tracey.. Great job and service More

Toyota Camry 2009 burning oil My 2009 Toyota Camry is brining more than a quart of oil every 1000 miles. I took the car to the dealership for Oil Consumption Test twice and both ti My 2009 Toyota Camry is brining more than a quart of oil every 1000 miles. I took the car to the dealership for Oil Consumption Test twice and both times they said that it passed the test!!! So I asked the rep if the car burn one quart of oil every 1000 miles and if I change oil on 5000 miles that means the car will run our of oil, and he said that's normal. Toyota should fix the problem. I will never buy Toyota again. More

I was very pleased with my overall experience! Chris Curtis did an excellent job! I was so pleased with the service I received that I won’t be taking my vehicle anywhere else but here! Chris Curtis did an excellent job! I was so pleased with the service I received that I won’t be taking my vehicle anywhere else but here! More

Service Mr. Jason Gregory is the best salesman I have ever dealt with . Thank you so much for an awesome treatment . I would definitely recommend Mr Gregory Mr. Jason Gregory is the best salesman I have ever dealt with . Thank you so much for an awesome treatment . I would definitely recommend Mr Gregory More

Non-responsive staff. Questionable service. After getting a new (used) car from Germain, it almost immediately started having issues. This, of course, is not Billys fault. However, since it wa After getting a new (used) car from Germain, it almost immediately started having issues. This, of course, is not Billys fault. However, since it was recently purchased from Germain I had the car transported to Germain for service. The first time they had the car for a week, and returned it saying it was fixed. It immediately broke down again (same day). The car was returned to them again for repair, at which time they kept it for an additional two weeks with multiple excuses on why it wasn't fixed (that parts were out of stock which was not true etc). It was only after I gave them a deadline of either fixing or returning the car by XX Day that they finally "fixed it". Within two weeks of getting the car back, the car was again back in the shop, with a blown engine. I can not personally say that they (the service department) caused the subsequent blown engine, but I do know that they did not do appropriate repairs during the second repair and did not do suggested repairs when they knew what the issues were that they were servicing the car the second time for. During this time multiple emails/voice mails to Billy and his staff went unanswered, causing me to have to drive to their location to try to determine the status of the vehicle. I would never advise anyone visit this service department or utilize Germain for any repairs unless possibly a simple Oil Change. After many years of service it Germain is a shame to equate them with an overpriced 20 minute oil change place. Except the 20 minute oil change place will probably provide you with better customer service. More

trust worthy. Helped me with my service needs. Helped with discounts and coupons that I had missed. Kept me informed about the status of my vehicle. Was prompt at g Helped me with my service needs. Helped with discounts and coupons that I had missed. Kept me informed about the status of my vehicle. Was prompt at getting me on the road again. More