Germain Toyota of Columbus - Service Center

My experience I had a good experience with my appointment. I wish that when you wash the cars that there was a way that the cars could be dried. I had a good experience with my appointment. I wish that when you wash the cars that there was a way that the cars could be dried. More

Excellent Service Department Germain’s Service Department is simply out excellent and has been my first choice for many years. I have been a customer for over 20 years and am plea Germain’s Service Department is simply out excellent and has been my first choice for many years. I have been a customer for over 20 years and am please to be a customer of theirs. John Colston More

Finally a car wash! Had a head light “recall” technically not a recall, but Toyota paid for it so you call it whatever you want.... Wait time was estimated to be 4 hours Had a head light “recall” technically not a recall, but Toyota paid for it so you call it whatever you want.... Wait time was estimated to be 4 hours, just under that time to wait. But after months of it being too cold to use the car wash my wife’s car got that much needed (and complimentary) bath. I don’t know who I worked with, by name, but she’s the one from Deland Fl. I only remember it because I want to ask her if she’s heard the old joke about why they call it Deland. Don’t worry it won’t get you sent to HR. It’s called Deland because it’s not by DeSea. More

25,000 Mile Multi-point Inspection/Review and OIl Chang Very professional process and presentation. Well informed and courteous team members. I have been a loyal Germain customers for several years (Highl Very professional process and presentation. Well informed and courteous team members. I have been a loyal Germain customers for several years (Highlander and my second Lexus RX350). Keep up your commitment to service to your customer. Thank you. More

Strip on driver's side above the door That strip came loose and kept flapping and I couldn't figure out what it was, it made a noise like something kept hitting the van, I finally saw it h That strip came loose and kept flapping and I couldn't figure out what it was, it made a noise like something kept hitting the van, I finally saw it hanging and realized what it was, I took it in the dealership and they had to order the part and it took about 2 or 3 days to come in. Tracy called me and set up an appointment as soon as I wanted it to come in, I came in the following day and they had it fixed in less than an hour. Very good service More

Veronica was the best!! I’ve given the rating based on my experience. I didn’t have to wait long either. Veronica had me covered from start to finish. However, you may want t I’ve given the rating based on my experience. I didn’t have to wait long either. Veronica had me covered from start to finish. However, you may want to have additional help as you come in garage because you don’t know what to do once you pull in. Especially if no on approaches you. I’m fairly aggressive, so my experience didn’t last long as I did the approaching! More

Went above the call I was impressed with the level of service and the willingness to be helpful. the work was preformed well without doing unnecessary work. Thank you. I was impressed with the level of service and the willingness to be helpful. the work was preformed well without doing unnecessary work. Thank you. More

Top notch Punctual, professional, helpful, friendly and informative; service dept is definitely "of service" to their customers. Wide variety of available time Punctual, professional, helpful, friendly and informative; service dept is definitely "of service" to their customers. Wide variety of available time to fit my schedule and send helpful reminders to keep me on track despite my crazy schedule. Always courteous and go out of their way to make each visit a breeze. More

Number One In Customer Service! Always receive great service at Germain Toyota. Staff is friendly and the customer service waiting area is great. I also appreciate the 10% military Always receive great service at Germain Toyota. Staff is friendly and the customer service waiting area is great. I also appreciate the 10% military discount. Thank-you. More

Excellent Exprience This was my best experience so far over the past two years. Teresa was the main reason for this rating. She was professional and took time to review w This was my best experience so far over the past two years. Teresa was the main reason for this rating. She was professional and took time to review what I had requested for service. She also had the technician look over a requested item that would need ordered for the next days service. She promptly notified me of the cost of that service so I could make an informed decision. The biggest reason this experience was different was Teresa's attention to detail and understanding my needs my through appropriate questioning. More