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Germain Toyota of Columbus - Service Center

Columbus, OH

4.1
857 Reviews

857 Reviews of Germain Toyota of Columbus - Service Center

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May 14, 2018

Just like usual I dropped my car for a regular maintenance with an additional AC evaporator cleaning and brake fluid change. They finished within 3 hours and results More

by Zero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
May 15, 2018 -

Germain Toyota of Columbus responded

Thank you for letting us know that your recent service visit went without a hitch. Your continued business and trust in our team is greatly appreciated. Best Regards, Rich Newsome General Manager

May 13, 2018

Left with less than I brought! Went for ToyotaCare, all of my maps, apps and audio are now different! Was told may have bumped something when working. Not resolved! Shady staff More

by JustSayin’
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Germain Toyota Service Team, Billy Blanton
May 14, 2018 -

Germain Toyota of Columbus responded

We are sorry you feel this way. Our team is here to assist you whatever you need. Please contact Billy Blanton at 614-383-5215 and he will be more than happy to have you come in so we can verify your radio information and help assist with this concern. Best Regards, Rich Newsome General Manager

May 12, 2018

Keeping my "ol Lady" rolling along the road. The associate at service check-in was polite and most helpful. She help connect me with a sales associate. I was looking for a particular sales associ More

by TEACHLD45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Carr, Amanda Lobach
May 12, 2018 -

Germain Toyota of Columbus responded

Thank you for your kind words. We are happy to know Veronica got you hooked up with the Sales Person of your choice. Please let us know if you need anything else. Best Regards, Rich Newsome General Manager

May 11, 2018

It was very good The time it took me to come in and out was very good I would recommend Germain Toyota for everyone this is a wonderful place and I will always go back More

by COUNTRY_VILLAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Day, Nequeeta Tolbert, Billy Blanton, Ashiqur Rahman
May 12, 2018 -

Germain Toyota of Columbus responded

Your business and kind recommendation mean so much to us. Thank you for your business. Best Regards Rich Newsome General Manager

May 11, 2018

Excellent service Tracy Goleman is a great asset to Germain Toyota. In addition to being friendly, personable, and sympathetic, she is also skilled and extremely knowle More

by MGBISSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
May 12, 2018 -

Germain Toyota of Columbus responded

Your kind words about your experience with Tracy are truly appreciated. We are thrilled you found her to be friendly, personable, sympathetic as well as knowledgeable. Best Regards, Rich Newsome General Manager

May 11, 2018

Good oil change My Tacoma needed an oil change according to the sticker and so I made an early appointment to get it taken care of. This was done in a timely and prof More

by PRRFREAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
May 12, 2018 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your service needs. We also appreciate the positive feedback. Best Regards, Rich Newsome General Manager

May 10, 2018

Oil Change Service was good as always, prices are too high though. They did a good job explaining the other services I will need for the car. More

by cacquis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Service Team
May 11, 2018 -

Germain Toyota of Columbus responded

Thank you for your continued business and kind review. We are sorry you feel our prices are too high. We constantly price compare our fees with local Toyota dealerships to keep us competitive in our market. You can always check our website for service specials and discounts. We look forward to our continued relationship. Best Regards, Rich Newsome General Manager

May 09, 2018

Stress free and friendly My service advisor is such a friendly person. When you approach the desk to check in, her greeting is so sincere! She really makes you feel comforta More

by HATMPRESLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
May 10, 2018 -

Germain Toyota of Columbus responded

Thank you for letting us know how great Tracy is as your advisor. We are lucky to have her on our team. Best Regards, Rich Newsome General Manager

May 09, 2018

FANTASTIC WORK THEY DID A FANTASTIC AND SPEEDY WORK. NO COMPLAINTS AT ALL. FRIENDLY AND COURTEOUS STAFF. I WAS ABLE TO GET IN AND OUT VERY QUICKLY More

by WENDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meredith Davis
May 10, 2018 -

Germain Toyota of Columbus responded

We are pleased to know your visit was fast and courteous. We appreciate your business. Best Regards, Craig Ferguson General Manager

May 09, 2018

Great work The person that took care of me when I walked through the door was very busy and told me he would be right with me and he was! Easy in and out. Went t More

by JFHALL46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hope Liszt, Germain Toyota Service Team, McKenzie McGuire, Tracy Goleman, Billy Blanton, Janet Kauer, Chuck Hessel
May 10, 2018 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your service needs. See you next visit. Best Regards, Rich Newsome General Manager

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