Germain Toyota of Columbus - Service Center

Basic Maintenence Little bit of a miscommunication, but overall it is always an awesome experience. Ask for Veronica, she will take care of you and your car. Little bit of a miscommunication, but overall it is always an awesome experience. Ask for Veronica, she will take care of you and your car. More

Completely unprofessional Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my dad is paralyzed), is on recall for the airbags. My mom as been hesitant to take it in, because she was afraid it would take long to repair. She finally made an appt 2 weeks ago to bring it in this morning at 10 am. She was there right on time, and sat there for about a half hour, when a manager came out to ask her if anyone told her it’s a 6 hr job. No one had told her, so she had to get a ride home. My dad is at work today, once again, he’s paralyzed, his only way of transportation is their van, and he gets off at 5pm. Around 4pm, my mom hadn’t heard anything from Toyota, so she called and left a message with a Chris. She never heard from him, called back at 5, once again was asked to leave a message. Finally she calls me at 6:30 to come get her because no one would return her phone call. When we get to Toyota, it turns out they never even started work on her van!! From 10am-7pm they never touched it. And not only that, but never even let her know that they didn’t get to it. My dad is still currently waiting at work!!! The office is closed, and my mom had to get her van that they had all day and never worked on. That is totally shameful!! I’m appalled at their behavior, lack of apology, and total incompetence. They knew the situation about it being a handicap van, and my dads only form of transportation. They chose to overlook a “recall” appt to line their pockets. Steer clear of them!! More

Great service customer 1st strategy. Chris the service writer had everything pre-scheduled, all my questions were answered and my time in the dealership was minimal. I appreciate all this Chris the service writer had everything pre-scheduled, all my questions were answered and my time in the dealership was minimal. I appreciate all this as I'm a very busy person. Chris and his service team know how to treat a customer. More

Basic maintenance I love my Toyota care everyone is always so nice and helpful. I appreciate all the hard work they do. I highly recommend checking them out. You wont b I love my Toyota care everyone is always so nice and helpful. I appreciate all the hard work they do. I highly recommend checking them out. You wont be disappointed. More

25,000 Mile Service Great service as usual! It was less than an hour wait this visit. The service department is always friendly and the dealership is always clean. Great service as usual! It was less than an hour wait this visit. The service department is always friendly and the dealership is always clean. More

Great service , high price. Quality is more important though. I would visit again because of the certified Toyota technicians. The waiting area is comfortable. I al , high price. Quality is more important though. I would visit again because of the certified Toyota technicians. The waiting area is comfortable. I always enjoy an espresso drink while I wait. More

Good representative, Good work. Your body shop representative (Chris) was excellent in keeping me posted on work progress. Paint and body work is excellent. The van was hit at the Your body shop representative (Chris) was excellent in keeping me posted on work progress. Paint and body work is excellent. The van was hit at the right front wheel and drives perfect, however there is no actual way I can evaluate the quality of any diagnostic and corrective measures performed on the front drive mechanicals till there are some more miles driven. More

Great customer experience I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles from this location and truly appreciate being valued customers. More

Perfect Fit In town for the day and needed service maintenance on my Rav 4. Called them between doctor appointments and they got me scheduled.. I was in and out In town for the day and needed service maintenance on my Rav 4. Called them between doctor appointments and they got me scheduled.. I was in and out in the time they promised. Thanks to the scheduler Blount and service associate Tracey.. Great job and service More

Toyota Camry 2009 burning oil My 2009 Toyota Camry is brining more than a quart of oil every 1000 miles. I took the car to the dealership for Oil Consumption Test twice and both ti My 2009 Toyota Camry is brining more than a quart of oil every 1000 miles. I took the car to the dealership for Oil Consumption Test twice and both times they said that it passed the test!!! So I asked the rep if the car burn one quart of oil every 1000 miles and if I change oil on 5000 miles that means the car will run our of oil, and he said that's normal. Toyota should fix the problem. I will never buy Toyota again. More