Germain Toyota of Columbus - Service Center

Non-responsive staff. Questionable service. After getting a new (used) car from Germain, it almost immediately started having issues. This, of course, is not Billys fault. However, since it wa After getting a new (used) car from Germain, it almost immediately started having issues. This, of course, is not Billys fault. However, since it was recently purchased from Germain I had the car transported to Germain for service. The first time they had the car for a week, and returned it saying it was fixed. It immediately broke down again (same day). The car was returned to them again for repair, at which time they kept it for an additional two weeks with multiple excuses on why it wasn't fixed (that parts were out of stock which was not true etc). It was only after I gave them a deadline of either fixing or returning the car by XX Day that they finally "fixed it". Within two weeks of getting the car back, the car was again back in the shop, with a blown engine. I can not personally say that they (the service department) caused the subsequent blown engine, but I do know that they did not do appropriate repairs during the second repair and did not do suggested repairs when they knew what the issues were that they were servicing the car the second time for. During this time multiple emails/voice mails to Billy and his staff went unanswered, causing me to have to drive to their location to try to determine the status of the vehicle. I would never advise anyone visit this service department or utilize Germain for any repairs unless possibly a simple Oil Change. After many years of service it Germain is a shame to equate them with an overpriced 20 minute oil change place. Except the 20 minute oil change place will probably provide you with better customer service. More

Great service years later After a tree limb went through the windshield of my car it was Luci Green who directed me to the Toyota service department, and helped me determine th After a tree limb went through the windshield of my car it was Luci Green who directed me to the Toyota service department, and helped me determine the best course of action. Great service all these years later! More

trust worthy. Helped me with my service needs. Helped with discounts and coupons that I had missed. Kept me informed about the status of my vehicle. Was prompt at g Helped me with my service needs. Helped with discounts and coupons that I had missed. Kept me informed about the status of my vehicle. Was prompt at getting me on the road again. More

Great customer service I recently purchased a used 2016 Toyota Tundra from Germain. Great experience with sales and finance and I love the vehicle. I ran into a problem with I recently purchased a used 2016 Toyota Tundra from Germain. Great experience with sales and finance and I love the vehicle. I ran into a problem with two of the tires and the sales manager covered the cost of replacements without making me drive 5 hours from Chicago. Now that's great customer service!!! More

Overcharging I have no complaint with the service. My issue is that I paid exactly $200. more for my hybrid battery (3741.14) than I would have paid at my local T I have no complaint with the service. My issue is that I paid exactly $200. more for my hybrid battery (3741.14) than I would have paid at my local Toyota dealer (3541.14) because, alas, my battery died while I was in the area. I see no reason that this battery would cost $200 more in Franklin County than in Clark County!! $200 for convenience??? More

Excellent Service I took my car in for its regular maintenance. Tracy was my service associate. She was awesome and made sure my service was done correctly, and that I I took my car in for its regular maintenance. Tracy was my service associate. She was awesome and made sure my service was done correctly, and that I was out the door timely. I highly recommend her and will likely always request her going forward. More

Awesome Service Very professional and informative staff. Appreciate the kind and friendly service. Thank you for letting me know what services I may need in my next a Very professional and informative staff. Appreciate the kind and friendly service. Thank you for letting me know what services I may need in my next appointment. More

Warranty service. Excellent work, but a difficult wait to get my car back. I’m dependent upon having a car so being without it placed a hardship on me getting around. Excellent work, but a difficult wait to get my car back. I’m dependent upon having a car so being without it placed a hardship on me getting around. More

Collision accident The damage was speedily repaired and the staff was great. They called for the rental company to pick us up, and was the drop off point for the rental The damage was speedily repaired and the staff was great. They called for the rental company to pick us up, and was the drop off point for the rental car when our vehicle was ready. Thank you Germain Body Shop More