Germain Toyota of Columbus - Service Center

Germaine Toyota always top notch. Always treated extremely well when I come to the service department. Everyone is professional, but very nice too and they always make me feel welcome. Always treated extremely well when I come to the service department. Everyone is professional, but very nice too and they always make me feel welcome. I bought my wife her Highlander there and I will be purchasing my next vehicle there too. Excellent job always. More

Fast and thorough The service advisors are always nice and very knowledgeable. They always come and let you know of any recommendations they have and explain in detail The service advisors are always nice and very knowledgeable. They always come and let you know of any recommendations they have and explain in detail the work to be performed and the costs. I appreciate the courtesy I'm shown when I visit! Would definitely recommend! More

Service on venza They change my oil rotated my tires and did a check over on my vehicle in a very timely manner so I was very pleased and I do believe Lisa was my ser They change my oil rotated my tires and did a check over on my vehicle in a very timely manner so I was very pleased and I do believe Lisa was my service person she was very good More

The best Toyota Service Ever I've been going to Germaim Toyota's Service for years. They never disappoint! Friendly and efficient from start to finish. Highly recommend this Se I've been going to Germaim Toyota's Service for years. They never disappoint! Friendly and efficient from start to finish. Highly recommend this Service Department. More

Germain and Excellence Go Together 5 stars because Germain always does it right. OK, not always... one time since I started with Germain in 1998, I wasn't happy with the assistant ser 5 stars because Germain always does it right. OK, not always... one time since I started with Germain in 1998, I wasn't happy with the assistant service manager. That was resolved. More

As Always Scheduling was easy! Service was superb! Waiting room was very comfortable! Drove my car off this lot with about 7 miles on it...it now has almos Scheduling was easy! Service was superb! Waiting room was very comfortable! Drove my car off this lot with about 7 miles on it...it now has almost 165,000... Would not take it anywhere else! More

Long wait and little customer service. Scheduled an appointment for a tire change. No one was at the service desk when I arrived. The gentleman who finally helped me was short and didn't se Scheduled an appointment for a tire change. No one was at the service desk when I arrived. The gentleman who finally helped me was short and didn't set any expectations knowing I was a first time customer. Waited 2 hours to get a single tire changed on a new vehicle. More

Noise after service My oil change was quick. But since then my engine whistles when accelerating. Never had this noise prior. Would like to have this looked at. My oil change was quick. But since then my engine whistles when accelerating. Never had this noise prior. Would like to have this looked at. More

Basic Maintenence Little bit of a miscommunication, but overall it is always an awesome experience. Ask for Veronica, she will take care of you and your car. Little bit of a miscommunication, but overall it is always an awesome experience. Ask for Veronica, she will take care of you and your car. More

Completely unprofessional Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my dad is paralyzed), is on recall for the airbags. My mom as been hesitant to take it in, because she was afraid it would take long to repair. She finally made an appt 2 weeks ago to bring it in this morning at 10 am. She was there right on time, and sat there for about a half hour, when a manager came out to ask her if anyone told her it’s a 6 hr job. No one had told her, so she had to get a ride home. My dad is at work today, once again, he’s paralyzed, his only way of transportation is their van, and he gets off at 5pm. Around 4pm, my mom hadn’t heard anything from Toyota, so she called and left a message with a Chris. She never heard from him, called back at 5, once again was asked to leave a message. Finally she calls me at 6:30 to come get her because no one would return her phone call. When we get to Toyota, it turns out they never even started work on her van!! From 10am-7pm they never touched it. And not only that, but never even let her know that they didn’t get to it. My dad is still currently waiting at work!!! The office is closed, and my mom had to get her van that they had all day and never worked on. That is totally shameful!! I’m appalled at their behavior, lack of apology, and total incompetence. They knew the situation about it being a handicap van, and my dads only form of transportation. They chose to overlook a “recall” appt to line their pockets. Steer clear of them!! More