Germain Toyota of Columbus - Service Center

Always excellent 3 cars later From the time you make the appt to greeting and check in—-to the summary by your assigned agent——always pleasant and polite. I call it A + service From the time you make the appt to greeting and check in—-to the summary by your assigned agent——always pleasant and polite. I call it A + service More

5000 mile Maintenance Chuck provided awesome customer service. There was a bit of an extended wait time for a minor repair and Chuck let me know they were having an issue Chuck provided awesome customer service. There was a bit of an extended wait time for a minor repair and Chuck let me know they were having an issue with the repair and it was taking a bit longer than expected. He stated he wanted me to know I was NOT forgotten. I appreciated him letting me know instead of sitting and wondering. More

Great customer service As I always do when I come in for service I received superior customer service. Chuck really knows how to treat customers. He really knows his stuff! As I always do when I come in for service I received superior customer service. Chuck really knows how to treat customers. He really knows his stuff! My wait time was what he told me it would be. It’s always a pleasure to come to Germain. More

Great service department Chuck was excellent to work with. Wait time for the service was reasonable. While we were waiting there were at least three people that asked if they Chuck was excellent to work with. Wait time for the service was reasonable. While we were waiting there were at least three people that asked if they could help us. Staff friendly and respectful. More

Tracy was very friendly. Friendly and my service was finished before the time she said. Tracy even told me Happy Birthday since my appointment was on my actual birthday. Friendly and my service was finished before the time she said. Tracy even told me Happy Birthday since my appointment was on my actual birthday. More

Lisa was very helpful. She explained everything that was to Lisa was very helpful and explained everything that was going to be performed on my car. She was very pleasant and professional. She explained every s Lisa was very helpful and explained everything that was going to be performed on my car. She was very pleasant and professional. She explained every service that was performed and reviewed the results with me. More

It was all good. Everyone was very helpful. The waiting area worked out well for me since I had an unexpected conference call. I was able to receive the call and they Everyone was very helpful. The waiting area worked out well for me since I had an unexpected conference call. I was able to receive the call and they let me stay as long as I needed. The work on my car was finished before my phone call. More

Good experience I had a really good experience when I went. Employee was nice and polite. The service took about the time that the employee told me. I had a really good experience when I went. Employee was nice and polite. The service took about the time that the employee told me. More

Great customer service Always good service and friendly employees. Have been dealing with this dealership for 20 plus years. There are Toyota dealerships closer to my hom Always good service and friendly employees. Have been dealing with this dealership for 20 plus years. There are Toyota dealerships closer to my home but I keep coming back to this location because I never had anything but a good experience More

Tracy went above and beyond Made sure I was understood everything I needed to know and even gave me her number for further assistance. I will be working w/Tracy in the future. Made sure I was understood everything I needed to know and even gave me her number for further assistance. I will be working w/Tracy in the future. More