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Germain Toyota of Columbus - Service Center

Columbus, OH

4.4
869 Reviews

869 Reviews of Germain Toyota of Columbus - Service Center

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February 27, 2019

Great I am very happy with their service team. They are very professional and efficient. I would recommend them to my family, neighbors and friends. I've be More

by Richardrafter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
Feb 28, 2019 -

Germain Toyota of Columbus responded

Your continued business and loyalty to our dealership has not gone unnoticed. We all look forward to continuing to provide you with a quality Germain experience. Best Regards, Rich Newsome General Manager

February 27, 2019

Service Well I probably pass a handful of dealerships to get to your dealership . Your professional staff keep me coming back to your dealership. From the beg More

by GOLFERAL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lincoln Elston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Lobach, Hope Liszt, Tracy Goleman
Feb 28, 2019 -

Germain Toyota of Columbus responded

Our team is happy to know that you enjoy working with us in both our sales and service department. Our entire staff focuses on delivering a customer-centric experience. Best Regards, Rich Newsome General Manager

February 27, 2019

20,000 Service Germain Toyota has the best customer service hands down! They make sure you are in and out and always keep the customer updated on there vehicle. More

by Fire17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hope Liszt
Feb 28, 2019 -

Germain Toyota of Columbus responded

We thank you for the positive feedback as well as your business. We look forward to our continued relationship. Best Regards, Rich Newsome General Manager

February 26, 2019

2 hour oil change Been there 2 times but won’t be back. They always say 1 hour for an oil change but both times it was over 2 hours. More

by AMCCOY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall
Feb 28, 2019 -

Germain Toyota of Columbus responded

We thank you for taking the time to speak with our Customer Relations Manager Veronica Azzalina regarding your past visits to our dealership. We apologize that we did not deliver a quality Germain experience and hope that in the future you will allow us the opportunity to turn your experience around. Veronica is always here to personally assist you if you. Best Regards, Rich Newsome General Manager

February 26, 2019

Horrible Well first of all, your guy looked at the mileage on my 2008 4Runner and told me that I needed to change my Brake Fluid, Power Steering Fluid and my C More

by GTAZZ57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
n/a
Feb 27, 2019 -

Germain Toyota of Columbus responded

We are sorry to know you are not completely satisfied with our service department and appreciate your feedback. Please reach out to our Customer Relations Manager Veronica Azzalina at 614-383-5337 or at vazzalina@germainmotorco.com and allow her the opportunity to turn your experience around. Our goal is your complete satisfaction along with faith and trust in our dealership. Best Regards, Rich Newsome General Manager

February 26, 2019

Awesome customer service! I have always had a great experience when buying or servicing at Germain. The staff are friendly and I am out of there in a short time. More

by RSAMEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKenzie McGuire
Feb 27, 2019 -

Germain Toyota of Columbus responded

Thank you for sharing your positive thoughts about our service team. Best Regards, Rich Newsome General Manager

February 26, 2019

Corolla 2008 low mileage. The are honest and upfront with my repairs. I believe Tracy is the one who helps me. She’s always so nice. I do need to come back in my breaks are More

by LADLYNN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Goleman
Feb 27, 2019 -

Germain Toyota of Columbus responded

Thank you for your feedback. Please give us a call at your earliest convenience so we can take a look at your breaks. Best Regards, Rich Newsome General Manager

February 26, 2019

Oil change The service was excellent and convenient and price was great and will be back for the next service in about 6 months, keep up the good work More

by PACKMAN1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Marasek
Feb 27, 2019 -

Germain Toyota of Columbus responded

Thank you for the kind words about your experience. See you in about 6 months. Best Regards, Rich Newsome General Manager

February 26, 2019

Reasonable price . We scheduled and were in and out as expected. We had coupons that helped and we liked that. Will be back for future service. More

by Fbuicgk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 27, 2019 -

Germain Toyota of Columbus responded

Thank you for the kind words and 5-star rating. We look forward to assisting you in the future. Best Regards, Rich Newsome General Manager

February 26, 2019

They are great and authentic I love the place clean place. affordable oil change .They check you car for any issue when doing oil change.oil change under 50 dorllars More

by danieloduro01@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Dori
Feb 27, 2019 -

Germain Toyota of Columbus responded

Providing our guests with the ultimate experience is our #1 priority. Best Regards, Rich Newsome General Manager

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