Germain Toyota of Columbus - Service Center

Service Beware My Corolla had airbag recall and took back to dealership to be replaced. They changed the oil without telling me and then told me I needed to bring c My Corolla had airbag recall and took back to dealership to be replaced. They changed the oil without telling me and then told me I needed to bring car back as it had an oil leak and would need to bring back and leave for the day as front of engine would have to be removed and would take all day and major dollar repair. Has never had any oil leak and took to a local repair shop, and they told me the oil plug had been screwed all the way into the engine block creating the leak. They had to get a special oil plug (oversized) to stop the leak as threads had been stripped. Fix was $20 and Germain service department was looking to make thousands off of me. More

Satisfied Custoomer Always a positive experience. I will continue to use there service for my 2014 Prius. Close by and convient to my home. Easy to get and appointment. Always a positive experience. I will continue to use there service for my 2014 Prius. Close by and convient to my home. Easy to get and appointment. More

Service Center I have always been promptly received and had friendly service reps who give clear explanation of work that was to be completed or needed. Thank you G I have always been promptly received and had friendly service reps who give clear explanation of work that was to be completed or needed. Thank you Germain Toyota of Columbus! More

Wait is too long and pricey! Wait is too long! No formal communication. Not sure if their short staff or not but it’s always same boring customer service. I get their busy but no Wait is too long! No formal communication. Not sure if their short staff or not but it’s always same boring customer service. I get their busy but no formal communication on how long it will take. Illinois at least update you on what’s going on. Lastly, an oil change that cost $80+? Seriously? We bought the car there and normally oil change typically runs about $40-$60 and yes depends on type of oil. Why $80+???? More

Great experience The service center representative I spoke with was great. I do not recall his name, but I distinctly remember that he was not only great at his job, b The service center representative I spoke with was great. I do not recall his name, but I distinctly remember that he was not only great at his job, but also a great customer service person. He answered all of my question and made the experience great. More

Good works. I want to begin by thanking Lisa Marasek and your service department for doing a wonderful job on my truck. Lisa kept me informed and up to par on e I want to begin by thanking Lisa Marasek and your service department for doing a wonderful job on my truck. Lisa kept me informed and up to par on everything as it was being done and I really did appreciate that. She is a compliment to your department. More

Getting to the bottom of dead battery issues Our car, used by our granddaughter, was having issues with the battery being depleted during very cold weather. She was only driving the car to work l Our car, used by our granddaughter, was having issues with the battery being depleted during very cold weather. She was only driving the car to work less than 2 miles away each day. We took the car to Germain and Chris made sure that they would get to the bottom of it. After checking the car extensively, they found out that the battery needed replaced less than a month before the warranty was to expire. We owed nothing and are very pleased that Germain always has our back! More

Great experience I brought my Prius in for a recall that I received regarding updating the software. Also got the 30,000 checkup. Car was ready sooner than quoted an I brought my Prius in for a recall that I received regarding updating the software. Also got the 30,000 checkup. Car was ready sooner than quoted and everything was done to my satisfaction as always. We have purchased 12 vehicles from Germain and have been very satisfied with the sales and service we've received and have told others about our experiences. Lisa was my service agent and she was great. She was able to tell me aout the recall and what it involved as well as look up my previous service to see what was currently needed. More

Great service department My new 2019 RAV4 with 1500 miles on it had a major problem with the all wheel drive system. This is a new system for the RAV4. The Germain Service Man My new 2019 RAV4 with 1500 miles on it had a major problem with the all wheel drive system. This is a new system for the RAV4. The Germain Service Managers and technicians worked with Toyota to do all that it would take to identify and repair the problem correctly I was impatient however very pleased with their extreme efforts in the repair. Thank you. More

Friendly honest service department I think the title says it all. Been coming for a year and will continue to do all service appts with Germain. Hope was also great - thanks! I think the title says it all. Been coming for a year and will continue to do all service appts with Germain. Hope was also great - thanks! More