Germain Toyota of Columbus - Service Center

Great experience I brought my Prius in for a recall that I received regarding updating the software. Also got the 30,000 checkup. Car was ready sooner than quoted an I brought my Prius in for a recall that I received regarding updating the software. Also got the 30,000 checkup. Car was ready sooner than quoted and everything was done to my satisfaction as always. We have purchased 12 vehicles from Germain and have been very satisfied with the sales and service we've received and have told others about our experiences. Lisa was my service agent and she was great. She was able to tell me aout the recall and what it involved as well as look up my previous service to see what was currently needed. More

Great service department My new 2019 RAV4 with 1500 miles on it had a major problem with the all wheel drive system. This is a new system for the RAV4. The Germain Service Man My new 2019 RAV4 with 1500 miles on it had a major problem with the all wheel drive system. This is a new system for the RAV4. The Germain Service Managers and technicians worked with Toyota to do all that it would take to identify and repair the problem correctly I was impatient however very pleased with their extreme efforts in the repair. Thank you. More

Friendly honest service department I think the title says it all. Been coming for a year and will continue to do all service appts with Germain. Hope was also great - thanks! I think the title says it all. Been coming for a year and will continue to do all service appts with Germain. Hope was also great - thanks! More

AIR BAG RECALL THEY LET ME KNOW UPFRONT ABOUT HOW LONG IT WOULD . THEY WERE ABLE TO FINISH SOONER. I LIKE . I HAVE ALWAYS HAD GOOD SERVICE THERE. THEY LET ME KNOW UPFRONT ABOUT HOW LONG IT WOULD . THEY WERE ABLE TO FINISH SOONER. I LIKE . I HAVE ALWAYS HAD GOOD SERVICE THERE. More

Good Customer and Car Care Services My Service Rep, Teresa, was great. My service was prompt and finished at the expected time. At checkout, Teresa explained what service was done. A My Service Rep, Teresa, was great. My service was prompt and finished at the expected time. At checkout, Teresa explained what service was done. Also, she went over the multiI service check with me. More

Disorganized I recently purchased a truck from this dealer. I purchased the extended warranty with it. After a few days my parking sensor would keep beeping. I I recently purchased a truck from this dealer. I purchased the extended warranty with it. After a few days my parking sensor would keep beeping. I called the salesman who talked to service department and they said my sensor was dirty. So, off to the car wash I go. Well, that didn't fix it. So I called the dealer again and he says to bring it in. I brought it into the service department and they had no idea about me coming in. They fit it in but they wanted to charge me close to 700.00 for repairs. It turned into a big fiasco trying to explain that I purchased the extended warranty. It finally did get taken care of but I will NEVER bring my vehicle there again or purchase another vehicle from this dealer. More

In and out! First check up with my new 2019 4-runner. I was in and out within an hour and again Germain graciously programmed my 2 sets of keys for my windows to First check up with my new 2019 4-runner. I was in and out within an hour and again Germain graciously programmed my 2 sets of keys for my windows to go down. More

Just okay This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was w This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was worked out after some serious frustration and inconvenience. They just haven’t earned my trust back after so many issues in the past. We will see how things go from now on. More

Expected Excellence Confirmed My car is considered as one of my babies so I treat it as such. My service rep gave the same level of care and attention to detail that I would give a My car is considered as one of my babies so I treat it as such. My service rep gave the same level of care and attention to detail that I would give and want for my vehicle. The personal touch (giving my spoken concerns due weight) is always appreciated. Believe it or not, customers remember how they are treated as much as they will remember how well their car was handled. My service tech gave me the opportunity to appreciate both as a job well done. More

Very professional Lisa was very kind and professional. She took the time to explain what was going on with my tire. They did find a nail and was able to fix tire at no Lisa was very kind and professional. She took the time to explain what was going on with my tire. They did find a nail and was able to fix tire at no charge! She also explained the routine maintenance that was done. I did appreciate her knowledge and professionalism. More