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Germain Toyota of Columbus - Service Center

Columbus, OH

4.6
896 Reviews

896 Reviews of Germain Toyota of Columbus - Service Center

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January 17, 2020

I like going to Germane Toyota because of the service I get. Keep it that way and I will keep coming back. Could you please have my car washed after service. More

by JA_DEMPSEY
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Lobach, Billy Blanton
Jan 20, 2020 -

Germain Toyota of Columbus responded

We thank you for your business and feedback. Our team looks forward to our continued relationship. Best Regards, Rich Newsome General Manager

January 17, 2020

This is my 6th car purchased from Germain....Need I say more? The sales and service are excellent. I feel.like each associate is telling me the truth.. I look forward to upcoming transactions. More

by lgilmore
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Germain Toyota of Columbus responded

Thank you for your continued business and trust in our team. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

January 16, 2020

GERMAIN Toyota service team rocks! They always take great care of me! Thank you to everyone! Keep up the great work as always! Thank you! More

by LTRAPP27
Recommend Dealer
Yes
Employees Worked With
Billy Blanton
Jan 20, 2020 -

Germain Toyota of Columbus responded

Thank you for leaving us this positive feedback about your experience with our crew. Best Regards, Rich Newsome General Manager

January 16, 2020

Most expensive service in the city.i came to fix some light issues. The diagnosis only was 150and they said it is 800 to fix it, and wait it is just to get started. Toyota is a good brand but Mony center More

by Toyotauser
Recommend Dealer
No
Employees Worked With
Teresa Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn you feel this way. Our dealership service pricing is in line with competitive dealerships. We use only OEM parts installed by factory trained technicians. Our team provides our guests with value for their money and are here to support our guests throughout their ownership. Best Regards, Rich Newsome General Manager

January 16, 2020

The place is clean. The waiting area has lots of comfortable seats. The service people were very helpful and friendly. They have things to drink while U wait More

by RFDIAMOND1951
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Germain Toyota of Columbus responded

Your satisfaction is our ultimate goal. We are happy to know you were pleased with your service visit and took advantage of the amenities we offer. See you next time. Best Regards, Rich Newsome General Manager

January 15, 2020

Made an appointment last week to get a key made Monday. No key. Had to come back next day and wait a hour. Was not told Monday it would take an hour to program. Watched service people outside on their phon More

by Crypto
Recommend Dealer
No
Employees Worked With
Crystal Brown, Aaron Goodman
Jan 16, 2020 -

Germain Toyota of Columbus responded

We are so sorry that your visit was not the quality experience we strive to deliver to our guests. Our team dropped the ball by not setting a proper time expectation as well as failing to ensure the availability of the key. Your feedback is truly appreciated regarding all aspects of your visit as it allows us to better serve our guests going forward. If you would like to discuss your visit further, please reach out to our Service Manager Billy Blanton at bblanton@germainmotorco.com and he will be happy to follow up with you. Best Regards, Rich Newsome General Manager

January 15, 2020

Very pleasant experience. Aaron was very nice. Enjoyed the TV and waiting room. Didn’t use the coffee since I brought my own. Thanks for having it, though More

by SKEESLOPE
Recommend Dealer
Yes
Employees Worked With
Aaron Goodman
Jan 16, 2020 -

Germain Toyota of Columbus responded

We are happy to know you enjoyed your service visit. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

January 14, 2020

Not sure I will go back! I fell they have let me down two times now. And the only reason I went back after the first time is they are close to my home. But will be looking elsewhere. More

by TWISTAND4
Recommend Dealer
No
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Goodman
Jan 30, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn that we have left you down as we truly vale your business. We hope you allow us the opportunity to turn your experience around as we are focused on delivering a quality experience. Best Regards, Rich Newsome General Manager

January 14, 2020

Service was very efficient but Cody should have had the box fixed before pickup. Had to wait for certify , heated seat and remote start . starter before pickup Originally after purchased rom sales. More

by Ss1
Recommend Dealer
Yes
Employees Worked With
Luci Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Close, Crystal Brown
Jan 14, 2020 -

Germain Toyota of Columbus responded

We apologize that you were not completely satisfied with your visit to our dealership. Your part is on order and Chris will be reaching out once it arrives to schedule installation. Best Regards, Rich Newsome General Manager

January 13, 2020

Courteous, Fast and Professional. Germain will continue to have me and my wifes business with future car purchases, due alot to the staff. The person that helped us lease our cars still calls to check up o More

by CHAYES2583
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Germain Toyota of Columbus responded

We truly value your sales and service business. Our team is thrilled to know that you continually receive the quality experience they work hard to deliver to each and every guest. See you next time. Best Regards, Rich Newsome General Manager

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