Germain Toyota of Columbus - Service Center

I took my Highlander in to be checked because the Tire Pressure Monitoring System Warning Light came on. Went to a gas station to put air in and discovered that the right back tire valve was missing a ca Pressure Monitoring System Warning Light came on. Went to a gas station to put air in and discovered that the right back tire valve was missing a cap. The TPMS light went off, then I called GT and went to pick up the cap. Everything seemed fine then the next noticed that the light was back on. Put more air in all tires, but the light didn't go off. Called GT for an appointment and took it in. Was told that a hole was discovered. The tech said it could be repaired from the inside using foam. Haven't had any more problems and hope it'll last for a good while since it's only a 2019. I appreciate the timely and courteous service! Thank you, Jacqueline Stephens More

I bought my first new car at Germain Toyota in 2014. I always get my oil change & service here. Great and fast service very friendly large waiting area always get my oil change & service here. Great and fast service very friendly large waiting area More

The service advisor greeted me promptly, I asked for an oil change and a quote on new tires. She came back and let me know the brake fluid needed changed and the throttle body needed cleaned. ( I kind of oil change and a quote on new tires. She came back and let me know the brake fluid needed changed and the throttle body needed cleaned. ( I kind of knew tge throttle body needed cleaned it was running slightly rough at idle. I agreeded to the throttle body cleaning and the brake fluid would have to wait. She got me an estimate on the tires. They were more than I could afford and chose to get the tires elsewhere. Not once did she try to pressure me into getting service I could not afford at the time. She also stated the battery still holding a charge but weak. I had to hold off of that as well. She was great, (I can't remember her name) but I believe she is the only female service advisor. I will be sure to ask for her when I schedule my next service appointment for the other service. Thank you for being a quality dealership. From the purchase of my car to the service, I have always be respected. There was no pressure when I purchase my vehicle either. I would definitely recommend Germain Toyota. Thank you for letting me know my business is important. Linda Tanner-Ibitoye More

Teresa Wilson was very pleasant to work with. My Toyota Tacoma was getting its 12 months check up. It was done very quickly and so far seems great. Tacoma was getting its 12 months check up. It was done very quickly and so far seems great. More

They told me I needed a part replaced. The thing is, I just replaced this same part, at this same dealership. A part that should last 60,000-100,000 miles. just replaced this same part, at this same dealership. A part that should last 60,000-100,000 miles. More

I went in on December 19th for scheduled tire service. Things didn’t go well, but upon returning a few days later the issue was resolved. Manager Mahogany reached out and addressed my concerns and has f Things didn’t go well, but upon returning a few days later the issue was resolved. Manager Mahogany reached out and addressed my concerns and has followed up a couple of times since. Her customer service is outstanding and I look forward to working with her on my service needs in the future. More

Teresa Wilson, service advisor was pleasant and explained that the car checked out per Toyota diagnosis test. Vehicle was brought in for the gas tank unable to get more than 11 gal. Of fuel in at one time an that the car checked out per Toyota diagnosis test. Vehicle was brought in for the gas tank unable to get more than 11 gal. Of fuel in at one time and only showing a total range of 290 miles on a quote full tank of gas. The dealership did their part and when maintance is required will bring it back. The issue with the gas tank is with the mfr not the dealer. Called Toyota directly and informed them of my concerns. More

Fast and easy service. Dropped my car off and it was ready a few hours later. Service was friendly and informative. No complaints and highly recommend. ready a few hours later. Service was friendly and informative. No complaints and highly recommend. More

The worst experience I have had with any auto service in last 30 years! I Will never go to this place again for the service. I will not even give 1 star rating if that option was there. last 30 years! I Will never go to this place again for the service. I will not even give 1 star rating if that option was there. More