Germain Toyota of Columbus - Service Center

Friendly, thorough and look for solutions Like working with Asher as he gets right after searching for a solution then once he finds one he looks for a better. Service is great, I can set up Like working with Asher as he gets right after searching for a solution then once he finds one he looks for a better. Service is great, I can set up an appointment online or call and come in and wait. Waiting area is comfortable. More

I arrived for my service appointment at 10:15 am and was met by Mark. Great smile, by the way, as he opened my car door he said I will meet you inside. He got me checked in and told me he would meet me in met by Mark. Great smile, by the way, as he opened my car door he said I will meet you inside. He got me checked in and told me he would meet me inside as soon as the car was finished. I must tell you I was quite surprised when he came back in after maybe 45 minutes or so and told me the car was finished. The tires were rotated they did a visual inspection topped off the fluids and I was ready to hit the road again. Thank you for such great service. More

Overall I feel that the service department at Germain Toyota has a good process when customers arrive. Generally they do a nice job of getting repairs done in a timely manner. However, I did enjoy my tim Toyota has a good process when customers arrive. Generally they do a nice job of getting repairs done in a timely manner. However, I did enjoy my time dealing with the women at the checkout counter. Poor communication skills and some confusion processing my rental car. More

Very customer friendly I love being able to make an appointment online, and have the service department get busy right after I arrive. The customer waiting room is very com I love being able to make an appointment online, and have the service department get busy right after I arrive. The customer waiting room is very comfortable, free WIFI, very good coffee, and plenty to read if you didn't bring your laptop. Everyone I came in contact with was friendly and capable. More

Very thorough and professional Several things needed at Very thorough and professional Several things needed at 120 k Well explained Advisor was slow keeping me informed I will be happy to return aga Very thorough and professional Several things needed at 120 k Well explained Advisor was slow keeping me informed I will be happy to return again More

Service was great. Done quickly. They’re great at keeping in contact about needs for the vehicles being serviced. Their reports following the end of service are quite detailed providing helpful information a in contact about needs for the vehicles being serviced. Their reports following the end of service are quite detailed providing helpful information about any issues with a vehicle More

Mark Pastre is the Best! Very Trustworthy and a Great asset to Germain Toyota. Can always depend on him for Honesty and the Facts. Thank you Mark! asset to Germain Toyota. Can always depend on him for Honesty and the Facts. Thank you Mark! More

Very quick, friendly service. They took care of my car efficiently and I did not have to wait long at all. Very impressed. 5 stars. efficiently and I did not have to wait long at all. Very impressed. 5 stars. More

Theresa was awesome as usual. They did the work quickly and to perfection. Thanks to all that helped out! The door now functions perfectly and the hinges look like a masterpiece from Picasso himself! A and to perfection. Thanks to all that helped out! The door now functions perfectly and the hinges look like a masterpiece from Picasso himself! Amazing! More

Teresa Wilson is excellent service manager. Very professional in explaining work needed to be completed for vehicle. Prompt and courteous in our conversations. Will recommend her and Germain Toyota professional in explaining work needed to be completed for vehicle. Prompt and courteous in our conversations. Will recommend her and Germain Toyota for service! More