Germain Toyota of Columbus - Service Center

Professional Service With a Smile This dealership service center is very professional. They give the cost up front and always remind me of what service needs done and the how urgent it This dealership service center is very professional. They give the cost up front and always remind me of what service needs done and the how urgent it is or whether I can delay for a while. Teresa Wilson was great to work with and all the other service managers have been great as well. Thank you! More

Always had great service, don't push unnecessary services/products. Always bought cars from Norm, great job always finds deals that help me ad my family services/products. Always bought cars from Norm, great job always finds deals that help me ad my family More

Great service and helpful service advisor My service advisor Chris was a real class-act and his genuine concern for me was clear throughout my visit. Thanks for helping take care of our Sienna My service advisor Chris was a real class-act and his genuine concern for me was clear throughout my visit. Thanks for helping take care of our Sienna and our family. We'll be back when we need service again! More

Mark is great, very concerned for all my needs, my whole family depends on him for our service needs, honesty is at the top of our families list family depends on him for our service needs, honesty is at the top of our families list More

Services was excellent. My rep was was every knowledgeable, kind,on time and a wealth if information. The area was very clean and full of snacks knowledgeable, kind,on time and a wealth if information. The area was very clean and full of snacks More

Very professional and informative. Great customer service. Kept me in the loop when things didn’t quite go as planned. Definitely will be returning in the future service. Kept me in the loop when things didn’t quite go as planned. Definitely will be returning in the future More

Service at Germain is Top Notch We own 3 Toyota vehicles that we have purchased through this dealership currently and we always take them back for any kind of service they might need We own 3 Toyota vehicles that we have purchased through this dealership currently and we always take them back for any kind of service they might need because it is always easy to get an appointment and the service is done professionally. Also, Chris will inform us of any service that might be needed soon and lets us know if we should get it done right then or if it can wait for later. He never pressures us to get something done if it can wait. More

Staff can work on internal communication This is the fourth request for feedback from 4 different sources that we've received over 4 days for the same visit. Abbie was first and we responded This is the fourth request for feedback from 4 different sources that we've received over 4 days for the same visit. Abbie was first and we responded. Thanks. More

Everyone was very nice and knowledgeable with what I needed done on my car. They told me how long and how much it would cost me needed done on my car. They told me how long and how much it would cost me More

Helpful and friendly staff and good service, car was serviced in a timely manner and done when they said it would be done. Also clean garage bay to receive the car. serviced in a timely manner and done when they said it would be done. Also clean garage bay to receive the car. More