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Germain Toyota of Columbus - Service Center

Columbus, OH

4.6
896 Reviews

896 Reviews of Germain Toyota of Columbus - Service Center

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February 11, 2020

Didnt get to talk to a technician, the guy at the counter was friendly but not a mechanic. Really no suggestions for a fix. They wanted another $500 minimum to open the timing cover, after i declined he to More

by NOEMAILGIVEN
Recommend Dealer
No
Employees Worked With
Ryan Riedmaier
Feb 11, 2020 -

Germain Toyota of Columbus responded

We apologize you did not understand the path to repair. Our team will use your feedback as a training opportunity to ensure all our advisors are aware of what is being advised upon. If you would like to share about your experience please feel free to reach out to Veronica our director of customer experience at vazzalina@germainmotorco.com. Best Regards, Rich Newsome General Manager

Feb 11, 2020 -

NOEMAILGIVEN responded

Yea I dont understand why you would want to look into internal components before checking external wiring. Other than its the path to the largest invoice.

Feb 12, 2020 -

Germain Toyota of Columbus responded

We'd appreciate the opportunity to address this matter personally with you. Please reach out to Veronica at vazzalina@germainmotorco.com with your contact information so she may follow up with you. Best Regards, Rich Newsome General Manager

February 10, 2020

Great service, got my car right in for its 5,000 mile service. Bought there and serviced there for a reason! Great business to work with! More

by JEFF.HAZELBAKER
Recommend Dealer
Yes
Employees Worked With
Tom Lombardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Tubbs
Feb 11, 2020 -

Germain Toyota of Columbus responded

We truly value both your sales and service business. Our team is always here to assist with anything you need. Best Regards, Rich Newsome General Manager

February 10, 2020

Chris is always informative and helpful when I need to schedule service -he’s also honest in his explanations about the status of my vehicle. More

by 67goat
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Germain Toyota of Columbus responded

Your complete satisfaction is our goal. Thank you for letting us know that Chris takes great care of you. Best Regards, Rich Newsome General Manager

February 10, 2020

Great service department Chris Curtis is great to work with him great excellent service always great to see him always polite with all the customers More

by ANTON19_66
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Germain Toyota of Columbus responded

We appreciate you taking the time to leave Chris this awesome feedback. Best Regards, Rich Newsome General Manager

February 10, 2020

My Wife and I brought our cars in together. The service representative was very courteous, made prudent recommendations and the service was conducted very efficiently. Thanks More

by ROB.SAUNDERS
Recommend Dealer
Yes
Employees Worked With
Mark Pastre
Feb 11, 2020 -

Germain Toyota of Columbus responded

Thank you for the kind words and business. Best Regards, Rich Newsome General Manager

February 06, 2020

In and out In for an oil change. Took about 45 minutes and I was on my way. Got a coupon for oil change, usually try to wait and use those to save. More

by TDEISTCHLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pastre
Feb 07, 2020 -

Germain Toyota of Columbus responded

We are happy to learn our team provided a quality and efficient service visit. See you next time. Best Regards, Rich Newsome General Manager

February 06, 2020

They go out of their way to take care of you and your car. They treat their customers with respect and are very professional. Excellent More

by ALAILE
Recommend Dealer
Yes
Employees Worked With
Janet Kauer
Feb 07, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your automotive service needs. Best Regards, Rich Newsome General Manager

February 05, 2020

Mark Pastre is great to work with. He addressed the issues I came in for and brought another to my attention that I hadn’t noticed. More

by HMION3
Recommend Dealer
Yes
Employees Worked With
Mark Pastre
Feb 07, 2020 -

Germain Toyota of Columbus responded

Thank you for your business and positive feedback. Best Regards, Rich Newsome General Manager

February 05, 2020

Effective, efficient, and friendly. Great service. Mark was willing to look at my van 5 minutes before the service dept. Closed. He made me feel he had it all under control. More

by NITOWL87Z24
Recommend Dealer
Yes
Employees Worked With
Mark Pastre, Crystal Brown
Feb 07, 2020 -

Germain Toyota of Columbus responded

Thank you for letting us know Mark took great care of you. Best Regards, Rich Newsome General Manager

February 05, 2020

Very simple liked the inspection there isn't much to say my air bag needed replaced Chris was very nice and text me when it was done More

by MS2BEARS
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Germain Toyota of Columbus responded

We appreciate your business. Best Regards, Rich Newsome General Manager

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