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Germain Toyota of Columbus - Service Center
Columbus, OH
897 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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897 Reviews of Germain Toyota of Columbus - Service Center
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February 19, 2020
Excellent service, on time and informative. No pressure to do unnecessary maintenance. Explained what needed to be done now and what could wait till the next service appointment to do unnecessary maintenance. Explained what needed to be done now and what could wait till the next service appointment More
by BOGEYPARFISH
Verified CustomerEmployees Worked With
February 19, 2020
Disappointing Auto Body Service. Would not recommend Auto Body Department. Received and accepted estimate for service not covered under warranty. Received call work was completed and Would not recommend Auto Body Department. Received and accepted estimate for service not covered under warranty. Received call work was completed and returned for pickup. Was surprised that the same noise was there and had a further wait. What happened.??? More
by MCST4
Employees Worked With
Omar Jackson, Melinda Thompson
February 18, 2020
Everyone at Germain Toyota that I have had contact with have been very professional and nice people. Have always been satisfied with the service. Buying the Camry in the first place was easy, because they have been very professional and nice people. Have always been satisfied with the service. Buying the Camry in the first place was easy, because they have some agreement with my credit union the paperwork was sent Tru quickly. More
by RANDE.BOLIN
Employees Worked With
February 18, 2020
Awesome customer service!!! The Toyota Service Awesome customer service!!! The Toyota Service department Quickly resolved a reoccurring issue that I had with my daughters car. The service d Awesome customer service!!! The Toyota Service department Quickly resolved a reoccurring issue that I had with my daughters car. The service during my ordeal was top notch. I could not have expect a better outcome. More
by SPEARS_DWAYNE
Employees Worked With
Billy Blanton, Joe Mathias, Crystal Brown
February 17, 2020
After picking up my car it started making ALOT of noise the more I drove down Brice road. Grant, previously NO rattling, bumping or anything was happening! It was NOT making ANY sounds when I brought it in the more I drove down Brice road. Grant, previously NO rattling, bumping or anything was happening! It was NOT making ANY sounds when I brought it in! I've had my oil & filter changed MANY of time from Chicago to Columbus, now ironically all these bells, whistles, and noises started going off and happening the moment I picked it up!!! The guys in service claimed they didn't do anything and refuse to fix whatever they DID to cause this noisy problem because that would be admitting! So they all played dumb and naive! Yet, they had the audacity to request I bring my car back if ever want my brakes done! Ha! I then stopped at the grocery store on my way home, when I opened the trunk to put the bags in ALL of my things was pulled out a box that I keep in there to prevent stuff from shifting around, the jumper cables was half opened, other items was moved around and repositioned! It was obvious the service team rambled all through my car! I'm not sure what they was looking for but a fool would leave anything of value in the trunk of a 2006 Corolla! Seriously, Smh! I am highly pissed off, angry, and honestly would like to result to other measures, but I'm trying to seek other options! So if you can point me to the right person there whom I can contact, file a report regarding this experience and to get my car back to the way it was I would greatly appreciate it! Thank you. More
by JANICEWILLIAMS0111
Employees Worked With
Other Employees :
Crystal Brown, Ryan Riedmaier, Aaron Goodman, Lea Simpson
February 17, 2020
Nice dealership. Clean. Always greet you as soon as you come in. The only issue I have after my scheduled service is that they change settings on my dashboard and I don’t realize it till I am driving and t come in. The only issue I have after my scheduled service is that they change settings on my dashboard and I don’t realize it till I am driving and then I don’t like to be distracted to change them back. More
by CAMPWOODRIDGE1
Employees Worked With
February 14, 2020
Great service from Mr. Goodman to the ladies at the cashier’s desk! I will definitely be back for my next oil change. Thank you! cashier’s desk! I will definitely be back for my next oil change. Thank you! More
by PAMELAMERSHON
Employees Worked With
The kind gentleman who made my keys. , Aaron Goodman
February 14, 2020
Work was done quickly, but would have been a plus to get a carwash. Aaron was helpful but I was disappointed in the response of the extended warranty company but pleased with Toyotas response. a carwash. Aaron was helpful but I was disappointed in the response of the extended warranty company but pleased with Toyotas response. More
by LINDAT1226
Employees Worked With
Aaron Goodman
February 13, 2020
Took vehicle in for 20,000 mile maintenance. Was quoted an hour but the car was done in 30 minutes. When I first got this car, anytime I took it in, they did a courtesy wash. This has not happened the pa an hour but the car was done in 30 minutes. When I first got this car, anytime I took it in, they did a courtesy wash. This has not happened the past 2 times. Slightly disappointing. More
by DESTYNAE03
Employees Worked With
Mark Pastre
