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Germain Toyota of Columbus - Service Center

Columbus, OH

4.4
868 Reviews

868 Reviews of Germain Toyota of Columbus - Service Center

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February 05, 2020

Effective, efficient, and friendly. Great service. Mark was willing to look at my van 5 minutes before the service dept. Closed. He made me feel he had it all under control. More

by NITOWL87Z24
Recommend Dealer
Yes
Employees Worked With
Mark Pastre, Crystal Brown
Feb 07, 2020 -

Germain Toyota of Columbus responded

Thank you for letting us know Mark took great care of you. Best Regards, Rich Newsome General Manager

February 05, 2020

Very simple liked the inspection there isn't much to say my air bag needed replaced Chris was very nice and text me when it was done More

by MS2BEARS
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Germain Toyota of Columbus responded

We appreciate your business. Best Regards, Rich Newsome General Manager

February 04, 2020

Had a last-minute appointment they were able to fit me in the service was done in a timely manner everyone was nice really appreciate it More

by SHAWNIIEC
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Hilt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica Carr, Macie Keeton, Aaron Goodman
Feb 04, 2020 -

Germain Toyota of Columbus responded

Glad we were able to help and accommodate you and your vehicle. See you next visit. Best Regards, Rich Newsome General Manager

February 04, 2020

Mark and Teresa are always helpful always happy to see us and as long as they're there will keep coming back Thanks again Sable More

by Sable
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Pastre
Feb 05, 2020 -

Germain Toyota of Columbus responded

We appreciate the kind shout out for Mark and Teresa. See you next time. Best Regards, Rich Newsome General Manager

February 04, 2020

Germain Toyota is a very replicable place to buy a car and for car to be serviced. I purchase three cars from Germain Toyota and I've been happy with each and every one the service there is always genuine More

by meliyah07
Recommend Dealer
Yes
Employees Worked With
Mark Pastre
Feb 05, 2020 -

Germain Toyota of Columbus responded

We thank you for leaving us this awesome feedback regarding both you sales and service experiences. Your continued business is truly valued by us all. We look forward to assisting you in the future. Best Regards, Rich Newsome General Manager

February 03, 2020

As always the service bay at Germain Toyota was quick, easy, and convenient. I was greeted by name by my service advisor and notified right away once my service was complete. Will be back again! More

by AARONLIEB
Recommend Dealer
Yes
Employees Worked With
Mark Pastre, Billy Blanton
Feb 04, 2020 -

Germain Toyota of Columbus responded

We look forward to assisting you again and providing you with the quality experience you deserve. Best Regards, Rich Newsome General Manager

February 03, 2020

Service department got me in and out but it would have been nice if they did courtesy car wash especially if I bought the car from them but other than that customer service was great More

by TAMIKA.HOLLAND2010
Recommend Dealer
Yes
Employees Worked With
Aaron Goodman
Feb 04, 2020 -

Germain Toyota of Columbus responded

Thank you for your business and feedback. Best Regards, Rich Newsome General Manager

February 03, 2020

Top notch experience every time! This dealership consistently gets it right! They have a great staff and do great work too. I wouldn’t think about taking my car anywhere else. More

by JASONANDMISHELLE
Recommend Dealer
Yes
Employees Worked With
Joe Mathias
Feb 04, 2020 -

Germain Toyota of Columbus responded

Your overall satisfaction is our goal. Thank you for choosing Germain Toyota to keep you and your vehicle safely on the road. Best Regards, Rich Newsome General Manager

February 03, 2020

Great sales team but the service team is very slow and in the two years I have a car from Germain they’re always slow. More

by JJ14305
Recommend Dealer
No
Employees Worked With
Gabrielle Mansour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Gregory, Joe Mathias, Shawntiah Carter
Feb 04, 2020 -

Germain Toyota of Columbus responded

We thank you for taking the time to leave us this review and are sorry to learn we have not met your expectations. Our team is always interested in learning how we can be better at what we do. We would appreciate it if you would reach out to our Director of Customer Relations at vazzalina@germainmotorco.com with further details regarding your visit so she may address the matter with you and internally. Thank you in advance for your assistance. Best Regards, Rich Newosme General Manager

February 01, 2020

Body shop repairs Germain Toyota repaired our 2018 Rav4 that was damaged in a parking lot accident. They did an excellent job. The repairs were completed quickly and we More

by harless25
Recommend Dealer
Yes
Employees Worked With
Melinda Thompson
Feb 03, 2020 -

Germain Toyota of Columbus responded

Our team here at the body shop is thrilled we were here to assist and provide you with q quality experience. Best Regards, Rich Newsome General Manager

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