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Germain Toyota of Columbus - Service Center

Columbus, OH

4.4
868 Reviews

868 Reviews of Germain Toyota of Columbus - Service Center

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February 28, 2020

He isn't very friendly. He thinks he is a know it all and talks to you like your stupid. I will will not be going back. I will find some where else to take my car. More

by jennym061978
Recommend Dealer
No
Employees Worked With
Billy Blanton
Mar 12, 2020 -

Germain Toyota of Columbus responded

We thank you for your business and apologize for your recent experience. We'd love to speak personally with you regarding this matter. Please contact our Director of Customer Experience Veronica Carr at 614-383-5296 so she may have the opportunity to turn your visit around. Best Regards, Rich Newsome General Manager

February 25, 2020

Incredible service, only brief was my Truck was completed was sitting there for at least 20 minutes as my advisor was helping others including people that worked there More

by JOHNPLANK22
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Germain Toyota of Columbus responded

We thank you for your business and feedback. We do apologize for your wait and any inconvenience we may have caused. Best Regards, Rich Newsome General Manager

February 24, 2020

Everyone there was very nice and helpful. The young man who brought my car to me and the lady I paid. Having the hot chocolate was very nice most places only have coffee. More

by jimvandyke
Recommend Dealer
Yes
Employees Worked With
Joe Mathias
Feb 25, 2020 -

Germain Toyota of Columbus responded

Thank you for allowing our team to provide you with the quality experience you deserve as a Germain Toyota customer. We are happy to know you enjoyed a cup of hot chocolate while you waited, it is delicious. See you next time. Best Regards, Rich Newsome General Manager

February 22, 2020

Car in for service Took car in for regular maintenance. Teresa suggested new spark plugs as I was overdue. Technicians found I needed brake work which I had suspected. S More

by KCAM4511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Germain Toyota of Columbus responded

We thank you for leaving us this kind review and your feedback. We do apologize for your wait and assure you once our new team member is up to par, there should not be any further concerns with waiting. Best Regards, Rich Newsome General Manager

February 20, 2020

My experience at Germain Toyota was quite enjoyable. My salesman Joe Kelly was phenomenal. Thank you. I have recommend Germain Toyota to my family and friends More

by MELISSA.LOUGHRY
Recommend Dealer
Yes
Employees Worked With
Joe Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Germain Toyota of Columbus responded

Thank you for sharing your positive experience with Joe. We are overjoyed to know that he provided you with a quality experience and you are comfortable recommending him to friends and family. Rest assured they will receive the same level of service. Best Regards, Rich Newsome General Manager

February 20, 2020

My experience at Toyota exceeded my expectations! Usually dealing with car dealerships the people are rude and act like they don’t want to be there . With Kaleb Murray everything was quick and easy !! I rece More

by Aliyya
Recommend Dealer
Yes
Employees Worked With
Kaleb Murray
Feb 20, 2020 -

Germain Toyota of Columbus responded

Thank you for highlighting Kaleb and the quality service he delivers to every guest. We truly appreciate your business and are thrilled to know that Kaleb took excellent care of you. Best Regards, Rich Newsome General Manager

February 20, 2020

Great service! Was in and out in thirty min! I love that we can make an appointment and not just the first come, first serve. More

by wrest234
Recommend Dealer
Yes
Employees Worked With
Mark Pastre
Feb 21, 2020 -

Germain Toyota of Columbus responded

We appreciate you servicing your vehicle with us here at Germain Toyota. See you next time. Best Regards, Rich Newsome General Manager

February 20, 2020

My time at Germain is always greeted. I am always greeted by someone friendly and genuinely wants to help me! The only reason I keep coming back! More

by slett
Recommend Dealer
Yes
Employees Worked With
Billy Blanton
Feb 21, 2020 -

Germain Toyota of Columbus responded

Your continued business is truly appreciated. See you next time. Best Regards, Rich Newsome General Manager

February 19, 2020

Teresa was amazing I didn’t have an appointment and she got me right in and I was done and gone in less then an hour More

by richardlanham
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Germain Toyota of Columbus responded

We are fortunate to have Teresa on our team as she takes excellent care of our guests. Best Regards, Rich Newsome General Manager

February 19, 2020

We’ve always been very pleased with Germain Toyota. Service is great and always takes good care of us. If/when we get another vehicle it will definitely be a Toyota. More

by SDS3118
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Germain Toyota of Columbus responded

Your continued business is greatly appreciated. When you are ready for that new car just let our team know. See you next time. Best Regards, Rich Newsome General Manager

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