Germain Toyota of Columbus - Service Center

Professional folks. I’ll use germain for all my maintenance needs. Always easy to schedule service and very friendly staff. They seem to have their 💩 together. maintenance needs. Always easy to schedule service and very friendly staff. They seem to have their 💩 together. More

Mark always does an incredible job with my vehicle. I always get my vehicle serviced from him. He tells you strictly what you need, and does not push unnecessary service onto you. This time, I needed always get my vehicle serviced from him. He tells you strictly what you need, and does not push unnecessary service onto you. This time, I needed to get my tires replaced because my wife ran over a nail, and he fit me in same day. I would highly recommend everybody get their vehicle serviced by Mark. More

I was extremely disappointed in my visit. My maintenance light was not reset. My tires were rotated but the correct psi was not added and all the tires had different psi . My car was shaking when I drove an light was not reset. My tires were rotated but the correct psi was not added and all the tires had different psi . My car was shaking when I drove and swerved when I hit the brakes. I had to stop at a gas station and get air. I left messages with the Mark Pastre and did not receive a return call. I will not be using Germaine anymore. J More

Bought my new Tacoma in 2018. The sales guy I worked with was very friendly and answered all my questions. They were going to charge me more, but after I asked for the advertised internet price they gave tha was very friendly and answered all my questions. They were going to charge me more, but after I asked for the advertised internet price they gave that to me. I'm a first time buyer and was a bit shocked at the additional cost of the various warranties on top of the sticker price. (Extra 10k) If I had more time to think I probably wouldn't have gotten as many as the finance guy pushed me into getting, and because of that went over budget. I had slight buyers remorse for a few months but have grown to love my truck, and the service department has been fantastic these past two years. I love bringing my truck in for service. Automated doors to the service department mean I don't have to be in the cold during the winter. I can pull inside the building and treat myself to a hot chocolate while I wait which is never that long. More

Quick and Easy I had just pulled into my garage and heard loud hissing. My passenger side front tire was completely flat in minutes. A call to Toyota was answered wi I had just pulled into my garage and heard loud hissing. My passenger side front tire was completely flat in minutes. A call to Toyota was answered with, we’re flexible today how soon can you come-ask for Joe? I was there in 12 minutes. Quick and Easy! More

I told the guy when I hit my break front tire I feel vibration but they didn’t check anything they just putting oil in the engine and I still have same problem but the front desk guy say everything is f vibration but they didn’t check anything they just putting oil in the engine and I still have same problem but the front desk guy say everything is fine More

Everyone was polite and professional. My car was done within the amount of time given. I got a clear explanation of next steps. It was a great experience within the amount of time given. I got a clear explanation of next steps. It was a great experience More

The service gets worse with every visit. It took more than 1 hr for oil change and tire rotation. I don’t understand the reason for scheduling since employees don’t see to care about the value of time. than 1 hr for oil change and tire rotation. I don’t understand the reason for scheduling since employees don’t see to care about the value of time. More

Went in for a repair...... For some lugnuts to be replaced and a They replaced 4 of them but it cost 240.... And they didn't even bother to put air in the flat tire. It's just extremely annoying. replaced and a They replaced 4 of them but it cost 240.... And they didn't even bother to put air in the flat tire. It's just extremely annoying. More

Service on my Toyota Rav-4 I was satisfied with the actual service on my 2017 Rav-4, but was not pleased with with my attendant trying to up-sell me... tire out of alignment and I was satisfied with the actual service on my 2017 Rav-4, but was not pleased with with my attendant trying to up-sell me... tire out of alignment and flushing 2 systems. I've not experienced this nearly as much in the past. It compromises my trust with the front desk attendant. What he said my car needed was not mentioned on the invoice. I had all four tires rotated and aligned last October for $114. We've driven approx. 4,500 miles since, most of which involved a trip to Florida. We're careful and low-mileage drivers. When I showed my service attendant the invoice for the alignment last October, he responded that the back right tire was a tiny bit out of alignment, but showing no unusual wear at this time, but they'd keep an eye on it . I've been a loyal Germain customer and always had my cars serviced there. I rely on the service department being honest and trustworthy. I was very disappointed this time and uncertain about trusting recommendations from from the front service desk. Tom More