Germain Toyota of Columbus - Service Center

This is the absolute worst dealership to ever take your car too. The service managers lie and tell you that they are waiting on parts while having your car for 2 months. Then the day I pick it up I go to s car too. The service managers lie and tell you that they are waiting on parts while having your car for 2 months. Then the day I pick it up I go to start the car up and the battery was dead. I get a jump and abs soon as my car starts I can tell the motor is blown up. This is the second time in 6 months that I left my car with Toyota and it was worse picking it up then how I dropped it off. They lie all the time and the technicians are new and terrible. More

First - I'd give a 5 based on my last service experience. But want to include my purchase experience from 9 mo ago...which deserves maybe a 2 star. Service - Matt was incredible. Appt scheduled for routi But want to include my purchase experience from 9 mo ago...which deserves maybe a 2 star. Service - Matt was incredible. Appt scheduled for routine maintenance, engine light came on a couple of days before appt. Found rodent damage (never knew it was possible). Learned from Matt that it's not covered by service agreements, but insurance usually covers it. I had a vacation planned and had to have my car in time to go 1.5 weeks away. Matt coordinated with my insurance co, talking to a few people, and kept me informed to ensure I got my car back in time. Kudos to my ins co too! I've brought more than one vehicle to this service and always satisfied. Extra kudos to Matt because he went above and beyond for me. Purchase - Saw evidence vehicle not cleaned, requested a couple of times, and was promised a couple of times that it would be detailed and it never was. Finance (Demetrius) was not clear of how costs were determined. Was very difficult to figure out how everything was determined. Felt rushed to finish up because it was late in the evening. For extra service agreements told 'it will only add (a couple of dollars) on monthly payment', but ends up being thousands to bottom line total (buyer beware). Finance didn't seek the best financing for me, I had to ask about other plans. Finance assumed of the type of service agreement I would want, and I had to request they change it when going over info. Made several calls to get explanations about the bottom line costs and how everything added up. Still not happy with what it ended up being, but stuck with it. More

The service advisor Chris Curtis was very professional and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was pro and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was professional and nice she explained all the paperwork in detail made it easy to understand. More

I'd give 0 starts if possible. Partially my fault for not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badg not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badge (Toyota 2GR-FSE engine). With cartridge oil filters, if the filter is the incorrect size, it will not filter the oil correctly. A filter that is too short will allow the oil to bypass the filter, essentially the same as no filter installed. This will lead to oil contamination issues and eventually lead to premature engine wear and early failure. This is unacceptable when paying "professionals" for a service. They used the YZZA1 filter and not the YZZA2 filter (that also comes in the YZZA5 filter kit). Due to a third party warranty I unfortunately must take my car to a certified SAE mechanic for oil changes so I thought taking it to the parent company (Toyota) would be a no-brainer. Turns out this is not the case. I have spent half my day attempting to contact Germain and finally sent an email to Toyota of North America in an attempt to discuss what to do from here. Germain was friendly and had good service deals..... but that's where anything positive about my experience ends. Lastly, EVERY TIME it takes at least an hour and the last time almost two hours to perform a "simple" oil change. I arrived 15 minutes prior to my scheduled time as well.... this wasn't a walk in. More

Great service experience and super nice staff. Mahogany Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card wit Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card with me but she called the company to help process my payment. Very dedicated customer service •. More

I took my car for service this morning at Germain Toyota of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It was very clear she is committed to providing great customer service. More

Both of the people who helped me were awesome! They were kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared! kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared!! More

I was given great service and for a wonderful act of kindness in the service and administration dept. I give them a rating of 150%. kindness in the service and administration dept. I give them a rating of 150%. More

I recieved great customer service at the service desk from Mahogany. She is friendly personable and knows her job well. Been in the service business myself for many years and can tell you she is an asset from Mahogany. She is friendly personable and knows her job well. Been in the service business myself for many years and can tell you she is an asset to your dealership! Don't let her get away. More

Very disappointed in the timing I was there for an oil change only. My truck was delivered to the exit door after approx 55 minutes, and was there an additional 35 minutes until the service man returned t change only. My truck was delivered to the exit door after approx 55 minutes, and was there an additional 35 minutes until the service man returned to his desk. This is to long to wait for an oil change. John Moore More