Germain Toyota of Columbus - Service Center

Pray you don't have to get your car serviced. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager. More

My car's blind spot monitor hasn't worked since the day I bought it. I've taken it to Germain Toyota to get it fixed multiple times over the past several months, but they weren't able to fix it because appar bought it. I've taken it to Germain Toyota to get it fixed multiple times over the past several months, but they weren't able to fix it because apparently they only have one person who knows how to fix that issue (super questionable in and of itself) and he wasn't available. I took it in to try again today and had a horrible experience. Instead of just fixing the problem, they blamed it on a broken taillight cover, and -- I kid you not -- pointed at dirt on the bumper and said that was proof of damage to the bumper, therefore meaning it wouldn't be covered under warranty and I would need to pay $600-$1000 to fix it. On top of all of this, the guy I dealt with (Matt) was super rude and condescending from the beginning. Basically, instead of taking responsibility for an issue that I brought to their attention months ago, they looked for every cosmetic defect on the car to point to as proof that the issue was caused by outside damage. Zero out of 10. Would not recommend. More

I was beyond pleased with the service I got here. Cory was extremely helpful and polite! Gabby at the front desk was too! I would recommend them to everyone!!! Cory was extremely helpful and polite! Gabby at the front desk was too! I would recommend them to everyone!!! More

My husband and I used Germain Toyota to sell our two vehicles. We received nothing but the best service from Beau and her team! Great prices and they were quick and efficient! Even paid for us an UBER t vehicles. We received nothing but the best service from Beau and her team! Great prices and they were quick and efficient! Even paid for us an UBER to go home More

This is the absolute worst dealership to ever take your car too. The service managers lie and tell you that they are waiting on parts while having your car for 2 months. Then the day I pick it up I go to s car too. The service managers lie and tell you that they are waiting on parts while having your car for 2 months. Then the day I pick it up I go to start the car up and the battery was dead. I get a jump and abs soon as my car starts I can tell the motor is blown up. This is the second time in 6 months that I left my car with Toyota and it was worse picking it up then how I dropped it off. They lie all the time and the technicians are new and terrible. More

First - I'd give a 5 based on my last service experience. But want to include my purchase experience from 9 mo ago...which deserves maybe a 2 star. Service - Matt was incredible. Appt scheduled for routi But want to include my purchase experience from 9 mo ago...which deserves maybe a 2 star. Service - Matt was incredible. Appt scheduled for routine maintenance, engine light came on a couple of days before appt. Found rodent damage (never knew it was possible). Learned from Matt that it's not covered by service agreements, but insurance usually covers it. I had a vacation planned and had to have my car in time to go 1.5 weeks away. Matt coordinated with my insurance co, talking to a few people, and kept me informed to ensure I got my car back in time. Kudos to my ins co too! I've brought more than one vehicle to this service and always satisfied. Extra kudos to Matt because he went above and beyond for me. Purchase - Saw evidence vehicle not cleaned, requested a couple of times, and was promised a couple of times that it would be detailed and it never was. Finance (Demetrius) was not clear of how costs were determined. Was very difficult to figure out how everything was determined. Felt rushed to finish up because it was late in the evening. For extra service agreements told 'it will only add (a couple of dollars) on monthly payment', but ends up being thousands to bottom line total (buyer beware). Finance didn't seek the best financing for me, I had to ask about other plans. Finance assumed of the type of service agreement I would want, and I had to request they change it when going over info. Made several calls to get explanations about the bottom line costs and how everything added up. Still not happy with what it ended up being, but stuck with it. More

The service advisor Chris Curtis was very professional and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was pro and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was professional and nice she explained all the paperwork in detail made it easy to understand. More

I'd give 0 starts if possible. Partially my fault for not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badg not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badge (Toyota 2GR-FSE engine). With cartridge oil filters, if the filter is the incorrect size, it will not filter the oil correctly. A filter that is too short will allow the oil to bypass the filter, essentially the same as no filter installed. This will lead to oil contamination issues and eventually lead to premature engine wear and early failure. This is unacceptable when paying "professionals" for a service. They used the YZZA1 filter and not the YZZA2 filter (that also comes in the YZZA5 filter kit). Due to a third party warranty I unfortunately must take my car to a certified SAE mechanic for oil changes so I thought taking it to the parent company (Toyota) would be a no-brainer. Turns out this is not the case. I have spent half my day attempting to contact Germain and finally sent an email to Toyota of North America in an attempt to discuss what to do from here. Germain was friendly and had good service deals..... but that's where anything positive about my experience ends. Lastly, EVERY TIME it takes at least an hour and the last time almost two hours to perform a "simple" oil change. I arrived 15 minutes prior to my scheduled time as well.... this wasn't a walk in. More

Great service experience and super nice staff. Mahogany Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card wit Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card with me but she called the company to help process my payment. Very dedicated customer service •. More

I took my car for service this morning at Germain Toyota of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It was very clear she is committed to providing great customer service. More