Germain Toyota of Columbus - Service Center

After purchasing my Rav4, I had 2 tire issues in the span of a week. The first time, the sales associate I worked with aired up the tires for me and told me to come back if I had anymore issues. The second t of a week. The first time, the sales associate I worked with aired up the tires for me and told me to come back if I had anymore issues. The second time, Tanesha (my sales associate) got in contact with the service department and they made the time t look at the car right then and there. Even with an otherwise full schedule, the service department was able to evaluate my tires. Instead of just replacing the tire with the issue, they replaced 3 tires to match the one they replaced before I purchased the vehicle at no cost to me (by negotiation of the sales manager). These guys are the real deal when it comes to taking care of their customers and I really appreciate them! More

Excellent service. Friendly staff as always. My Service was completed well before the estimated time. My 4Runner looked like new when I got it back. was completed well before the estimated time. My 4Runner looked like new when I got it back. More

I keep coming back, because the service dept. does not try to push on you service that's not needed! They keep track of services. try to push on you service that's not needed! They keep track of services. More

I don't think you guys had my safety at interest. I saw other customers had plastic put on their seats and steering wheel and floor, my car did not get this service. The man was in my car without a mask, other customers had plastic put on their seats and steering wheel and floor, my car did not get this service. The man was in my car without a mask, my car had no plastic put down to protect myself or the worker. I was told my tires were going to be rotated, they were not rotated. I know my car only had 3,000 miles, I feel it still should have received a oil change You guys did put air in my tires but did not but the caps back on any of my tires. I don't know if my oil was changed because the sticker was placed on my front seat. I understand you were short staff but the service was unacceptable. I've always had good service with you for the past 3 years but this was not one of them. I would like to get my caps back on my tires, I know it's something little but the caps were on my car. Thank you for your time. Charlene Easley More

I always look forward to having my vehicle serviced as Germain. The staff is always friendly and the environment is always clean and welcoming. I like the coffee too! Germain. The staff is always friendly and the environment is always clean and welcoming. I like the coffee too! More

Good dealership. I've been dealing with them over 20 years. They will work with you regarding your vehicle and will stand behind their repairs if issues comes about. This is one reason I keep dealing years. They will work with you regarding your vehicle and will stand behind their repairs if issues comes about. This is one reason I keep dealing with them. More

The service Dept was very unprofessional! I had my car there for a chipped wheel, they told me I had to call warranty company when in fact they were supposed to be the ones to do that! there for a chipped wheel, they told me I had to call warranty company when in fact they were supposed to be the ones to do that! More

I’ve never had a problem with this service department. I appreciate their recommendations on what my vehicle needs to keep running efficiently. Thank you. appreciate their recommendations on what my vehicle needs to keep running efficiently. Thank you. More

Overall service was good. They protected the steering wheel, seats and floor with coverings and the service desk associate was very friendly. My wife took the vehicle and she indicated the service was v wheel, seats and floor with coverings and the service desk associate was very friendly. My wife took the vehicle and she indicated the service was very good. Thank you for making it easy for her. Have a great week. She can’t remember the associates name but our appt was at 8 on May 18th. More

Great service. Told the service rep that I wouldn’t be able to answer so no need to call. He listened and didn’t call! able to answer so no need to call. He listened and didn’t call! More