Germain Toyota of Columbus - Service Center

Mark always does an incredible job with my vehicle. I always get my vehicle serviced from him. He tells you strictly what you need, and does not push unnecessary service onto you. This time, I needed always get my vehicle serviced from him. He tells you strictly what you need, and does not push unnecessary service onto you. This time, I needed to get my tires replaced because my wife ran over a nail, and he fit me in same day. I would highly recommend everybody get their vehicle serviced by Mark. More

I was extremely disappointed in my visit. My maintenance light was not reset. My tires were rotated but the correct psi was not added and all the tires had different psi . My car was shaking when I drove an light was not reset. My tires were rotated but the correct psi was not added and all the tires had different psi . My car was shaking when I drove and swerved when I hit the brakes. I had to stop at a gas station and get air. I left messages with the Mark Pastre and did not receive a return call. I will not be using Germaine anymore. J More

Bought my new Tacoma in 2018. The sales guy I worked with was very friendly and answered all my questions. They were going to charge me more, but after I asked for the advertised internet price they gave tha was very friendly and answered all my questions. They were going to charge me more, but after I asked for the advertised internet price they gave that to me. I'm a first time buyer and was a bit shocked at the additional cost of the various warranties on top of the sticker price. (Extra 10k) If I had more time to think I probably wouldn't have gotten as many as the finance guy pushed me into getting, and because of that went over budget. I had slight buyers remorse for a few months but have grown to love my truck, and the service department has been fantastic these past two years. I love bringing my truck in for service. Automated doors to the service department mean I don't have to be in the cold during the winter. I can pull inside the building and treat myself to a hot chocolate while I wait which is never that long. More

Quick and Easy I had just pulled into my garage and heard loud hissing. My passenger side front tire was completely flat in minutes. A call to Toyota was answered wi I had just pulled into my garage and heard loud hissing. My passenger side front tire was completely flat in minutes. A call to Toyota was answered with, we’re flexible today how soon can you come-ask for Joe? I was there in 12 minutes. Quick and Easy! More

I told the guy when I hit my break front tire I feel vibration but they didn’t check anything they just putting oil in the engine and I still have same problem but the front desk guy say everything is f vibration but they didn’t check anything they just putting oil in the engine and I still have same problem but the front desk guy say everything is fine More

The service gets worse with every visit. It took more than 1 hr for oil change and tire rotation. I don’t understand the reason for scheduling since employees don’t see to care about the value of time. than 1 hr for oil change and tire rotation. I don’t understand the reason for scheduling since employees don’t see to care about the value of time. More

Everyone was polite and professional. My car was done within the amount of time given. I got a clear explanation of next steps. It was a great experience within the amount of time given. I got a clear explanation of next steps. It was a great experience More

Went in for a repair...... For some lugnuts to be replaced and a They replaced 4 of them but it cost 240.... And they didn't even bother to put air in the flat tire. It's just extremely annoying. replaced and a They replaced 4 of them but it cost 240.... And they didn't even bother to put air in the flat tire. It's just extremely annoying. More

Service on my Toyota Rav-4 I was satisfied with the actual service on my 2017 Rav-4, but was not pleased with with my attendant trying to up-sell me... tire out of alignment and I was satisfied with the actual service on my 2017 Rav-4, but was not pleased with with my attendant trying to up-sell me... tire out of alignment and flushing 2 systems. I've not experienced this nearly as much in the past. It compromises my trust with the front desk attendant. What he said my car needed was not mentioned on the invoice. I had all four tires rotated and aligned last October for $114. We've driven approx. 4,500 miles since, most of which involved a trip to Florida. We're careful and low-mileage drivers. When I showed my service attendant the invoice for the alignment last October, he responded that the back right tire was a tiny bit out of alignment, but showing no unusual wear at this time, but they'd keep an eye on it . I've been a loyal Germain customer and always had my cars serviced there. I rely on the service department being honest and trustworthy. I was very disappointed this time and uncertain about trusting recommendations from from the front service desk. Tom More

Good. However, please check service history. Was getting free oil changes with extended 5yr warranty. Service stated that's not covered. I had to pay. free oil changes with extended 5yr warranty. Service stated that's not covered. I had to pay. More