Germain Toyota of Columbus - Service Center

I had thousands of $ in service here in the past year. New tires and new breaks all h the way around. I brought my truck back twice because of a squealing noise in the front passenger wheel after new bra New tires and new breaks all h the way around. I brought my truck back twice because of a squealing noise in the front passenger wheel after new brakes. They said it was perfectly fine nothing wrong. Now 2 times in the last 3 weeks I went in for routine maintenance. First week oil change & tire rotation and The 100 point check came back all green check marks and second time for4x4 and transmission service, this time I was told my front rotor was rusted with divots I feel after all the money spent here they were very dishonest which was disappointing when he said it was recommended a week after in the red. I told the service advisor about new brakes and asked how can it be a wheel that I complained about after having work done and three times being told it’s perfectly fine and one of those times was 7 days prior to the recommendation. His response was it might have been overlooked the week before?? How can you give me a greed check a week before ? Did they just check mark it as good and not actually do the check? After buying my Tundra having every single suggested maintenance performed there. And spending $13,000 in your body shop after a bad accident I think it’s time to find a new dealership after 30 years relationship I don’t need dishonesty. More

Terrific repair experience. Really really nice wait area. And they were done sooner than expected. Overall a 10 our of 10. Recommend highly to any Toyota owners! And they were done sooner than expected. Overall a 10 our of 10. Recommend highly to any Toyota owners! More

I bought a Corolla from Germain, bought parts from Parts I bought a Corolla from Germain, bought parts from Parts Department and had service done on several vehicles. I bought a Corolla from Germain, bought parts from Parts Department and had service done on several vehicles. They provide great customer service and would highly recommend. More

Wasn’t happy with the guy who said that he’s the top seniority for the company . Was very rude . Bad business . Will never service my car there again . Thank you ! seniority for the company . Was very rude . Bad business . Will never service my car there again . Thank you ! More

They are always professional and respectful of my time. The work is done in a timely manner. I will not take my car anywhere else. The work is done in a timely manner. I will not take my car anywhere else. More

Service was performed mostly well (topping off fluids should include more than wiper fluid...would an ounce of brake fluid kill you?). Agressive upsale of questionable services not covered by their exten should include more than wiper fluid...would an ounce of brake fluid kill you?). Agressive upsale of questionable services not covered by their extended service plan. If it was necessar and routine, why was it not included? More

Professional and friendly I have always been treated with professionalism and kindness before, during, and after service. I am an older customer and walk with a cane. Every tim I have always been treated with professionalism and kindness before, during, and after service. I am an older customer and walk with a cane. Every time I have visited your service center your employees have hurried to open and hold the door for me. That personal individual care is very impressive now a days. More

Angie, Justin, Billy, Theresa and Omar are people that Germain Toyota should be proud to have at this service center . I trust them totally and completely Germain Toyota should be proud to have at this service center . I trust them totally and completely More

The staff was extremely nice and the entire process was quick and easy. I will be bringing my car to this dealership for all its service needs. quick and easy. I will be bringing my car to this dealership for all its service needs. More

Excellent service with outstanding customer relations! Wait facility was very safe and comfortable .Joe Mathias was a very pleasant and efficient service Rep with excellent people skills!! Wait facility was very safe and comfortable .Joe Mathias was a very pleasant and efficient service Rep with excellent people skills!! More